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guarantee on drill

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  • 14-09-2009 6:13pm
    #1
    sohappy
    Registered Users Posts: 665 ✭✭✭


    I bought a drill in b & q in march of this year (7 months ago) and it has stopped working , Am I entitled to return it as surely it should have lasted longer than this, I have the reciept I paid €117, They say on the reciept that they operate a 90 day return policy on items that are unused, any help on what to do please?


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    #2
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    It should have a minimum 12 month warranty, when you bring it back, they can offer to send it away for repair, they dont have to give you a new straight away.


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    #3
    ttm
    Closed Accounts Posts: 2,045 ✭✭✭ttm


    Take it back and I suspect you might get a replacement drill. I have taken a few items back to B&Q and found them very easy to deal with.


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    #4
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,404 Mod ✭✭✭✭pleasant Co.


    7mths, still under warranty = Replacement, Repair or Refund...at the seller's discretion. They can offer any one of those to you.


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    #5
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    You can take the drill back to them and get a repair/refund/replacement - this is your entitlement under warranty and consumer law.

    The 90 day period mentioned on the receipt is an extra service they offer whereby they will take back unwanted/unopened items (although legally, they do not have to).


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    #6
    sohappy
    Registered Users Posts: 665 ✭✭✭sohappy


    Refunded no problems,thanks


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    #7
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    sohappy wrote: »
    Refunded no problems,thanks

    One might say your sohappy :D


    couldn't resist!


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    #8
    ttm
    Closed Accounts Posts: 2,045 ✭✭✭ttm


    Davy wrote: »
    One might say your sohappy :D


    couldn't resist!

    Me too :P

    And sohappy you got back with the outcome, its just so frustrating when you never hear how things turn out :)


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