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New suit leaking ink

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  • 15-09-2009 12:59pm
    #1
    KTRIC
    Closed Accounts Posts: 9,463 ✭✭✭


    I bought a new Strellson suit over the weekend in a big department store for an interview today.

    When I got home and took of the jacket I noticed a blue mark from the jacket around my arm pit where things were a little damp, not soaking.

    I threw the shirt in the wash in the hopes of saving it but I'm not sure where I stand with the suit. Is it grounds for a refund ? I presume this shouldn't happen.


Comments

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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    I wouldn't expect the dye to run in suit fabric (especially high quality). Definitely take it back.


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    #3
    daheff
    Registered Users Posts: 5,866 ✭✭✭daheff


    i think once you have washed it they will tell you that caused the problem.


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    #4
    petes
    Registered Users Posts: 8,382 ✭✭✭petes


    daheff wrote: »
    i think once you have washed it they will tell you that caused the problem.

    They washed the shirt not the suit.


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    #5
    KTRIC
    Closed Accounts Posts: 9,463 ✭✭✭KTRIC


    daheff wrote: »
    i think once you have washed it they will tell you that caused the problem.

    Thats what I thought. I would have had to get it dry cleaned and I knew once this was done then the blame automatically shifts to me.

    I returned the suit today but they still wouldn't accept responsibility for it.


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    #6
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    I have seen this problem twice both times with a suit or a mac.

    Bring the suit back to the shop with a damp handkerchief (or maybe a baby wipe) , wipe the suit lining and show them how the dye transfers.

    In the instances I encountered the customers had their damaged clothing replaced and got vouchers.


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    KTRIC wrote: »
    Thats what I thought. I would have had to get it dry cleaned and I knew once this was done then the blame automatically shifts to me.

    I returned the suit today but they still wouldn't accept responsibility for it.

    Nonsense, it isn't fit for purpose. If they won't give you any satisfaction, then try contacting Strellson yourself.


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    #8
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    Might be worth taking in the stained shirt to them as well if the stain doesn't wash out.

    At a guess the shop starts with A? If so I'd expected better from them.

    Did you get the job in the end OP?????


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    #9
    KTRIC
    Closed Accounts Posts: 9,463 ✭✭✭KTRIC


    A little update and thanks for the replies guys.

    I brought the suit back today and got my money back. It was in a large well-to-do store in Munich called "Konen" (like Brown Thomas in Dublin). There was little fuss involved but I got the feeling they were putting the blame on me, which wasn't right.

    The shirt that was damaged which I bought at the same time wasn't cheap but it did come up sparkling in the wash, so all is good. Money in my account, interview went well and I should know the results by Friday.


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    #10
    calex71
    Closed Accounts Posts: 13,126 ✭✭✭✭calex71


    KTRIC wrote: »
    interview went well and I should know the results by Friday.

    Best of luck with it !


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