Eircom terribly slow for anyone else?

Gerard_Smith

My 3mb eircom connection is currently looking like this



Tell me I'm not the only one living life in the slow lane tonight?

Ronan|Raven

My 7.6meg BT looks like this

Pablod

my eircom 3mb is

Redshift

3Mb Eircom

Hank Scorpio

mine is fine apart from some routing issues

Xcellor

U.TV 7.6 ... As with most evenings it has reduced to a crawl and crappy pings as well.

Something is really fupped up with the internet in this country.

X

jeffk

Im on 7mb and had around 4 touching 5mb as my highest speed all weekend in the Blanchardstown area.

Rang eircom Monday, was told the cabra exchange had problems but he knew nothing of problems with the Blanch one.
Said hes getting an engineer to look @ it and if it doesn't improve to ring back in 5 days.

Im sick of it now, i looked just now and im below the 2mb mark. Its stupid to have such low speeds and still be charged for speeds you not getting. Id love to see how long it would be this slow if you paid for the actual speeds you get/got.

Only for eircoms lax approach to the caps id be moving broadband provider.

Xcellor

jeffk wrote: »

Im on 7mb and had around 4 touching 5mb as my highest speed all weekend in the Blanchardstown area.

Rang eircom Monday, was told the cabra exchange had problems but he knew nothing of problems with the Blanch one.
Said hes getting an engineer to look @ it and if it doesn't improve to ring back in 5 days.

Im sick of it now, i looked just now and im below the 2mb mark. Its stupid to have such low speeds and still be charged for speeds you not getting. Id love to see how long it would be this slow if you paid for the actual speeds you get/got.

Only for eircoms lax approach to the caps id be moving broadband provider.

At least with Eircom they can send engineers out to exchanges. The other bitstream resellers depend on Eircom to do this. Unfortunately Eircom have difficultly seeing problems when they belong to other ISPs...

jeffk

Xcellor wrote: »

At least with Eircom they can send engineers out to exchanges. The other bitstream resellers depend on Eircom to do this. Unfortunately Eircom have difficultly seeing problems when they belong to other ISPs...

Well i suppose that's some comfort that it will be looked @.
Downloading here @ 70-103kb/s, in English less 1mb or less!!!!

dasilverfox

i was told the engineers were looking at the local exchange when i had very slow bb for 5 months. yet i met a couple of their engineers and they new nothing about it. ppl across the road moved out recently and my broadband seems to have improved. strange that.

jeffk

Ah ill be back onto them Friday if there's no improvement.

dasilverfox

make a complaint like i did. i got 3 months free when i complained.

jeffk

dasilverfox wrote: »

make a complaint like i did. i got 3 months free when i complained.

Whats your secret?
Not to drag this of topic but i was almost a week without a router. Was told id get a refund, rang to claim it and was told no you need to be month without broadband to get it refunded
.
Not to mention the 1st month free(when you sign over to the new 7mb bundle) im still waiting for.

cian1500ww

Is this only at certain times ?? Could be contention as I've noticed my 3MB UTV getting slower in the evenings.

Xcellor

cian1500ww wrote: »

Is this only at certain times ?? Could be contention as I've noticed my 3MB UTV getting slower in the evenings.

That is what UTV told me Eircom said to them.

400-500ms is not contention that is crap. They have oversubscription in certain places and this is causing bottlenecks.

If you have these problems PLEASE report them and don't roll over. A ping of 400-500 is WORSE than dial-up. You should not be paying big bucks for a broadband connection that performs worse than dialup.

Phone up log an official complaint, contact comreg with the complaint ID. Eircom will not bother their ass doing anything to improve the situation unless people are complaining. Unfortunately I get the feeling from many that "It's all we can expect living in Ireland." B*llsh*t.

Now Comreg has absolutely no power to dictate what kind of service any broadband provider should have. However they can recommend that your service provider waive any cancellation fees for early breaking of a contract. Losing customers will force the likes of UTV and Vodafone or whatever bitstream reseller to take a harder line with Eircom. At the end of the day Eircom is providing a BB service which should match minimum service levels. It is these resellers that should be dictating in the terms of contract what the terms are.

Eircom have a really good position. The only national provider of broadband wholesale. No regulatory pressure to provide any guaranteed level of service. Since no others are offering this service all resellers are tied into it.

It's really sad.

X

themetallifan

Mine is horribly slow too as of late....

And purely out of curiosity (slow day at work!), I did a whois on my router IP.....gave some company in Russia....is this normal?

Xcellor

themetallifan wrote: »

Mine is horribly slow too as of late....

And purely out of curiosity (slow day at work!), I did a whois on my router IP.....gave some company in Russia....is this normal?

Your router is a private IP so doing a whois would probably give you this result since its not actually your router that it is whois'ing.

DECEiFER

Exactly, you can only ping your own local IP's when you're connected to your own LAN.

Gerard_Smith

Everything seems fine today. Hopefully it stays that way.

Xcellor

Gerard_Smith wrote: »

Everything seems fine today. Hopefully it stays that way.

Wait until this evening If you are suffering the same problem as me your speeds will drop around 5:30 and you ping will go from normal to 300-500ms

foggy_lad

Gerard_Smith wrote: »

Everything seems fine today. Hopefully it stays that way.

my eircom broadband is gone. it has not worked since last night, the modem browser page says discomnected. anyone else getting this today?

CyberWaste

I can only use boards.ie it seems, no other sites, including google.ie will load!

DECEiFER

CyberWaste wrote: »

I can only use boards.ie it seems, no other sites, including google.ie will load!

Flush your DNS resolver cache.

Command Prompt:
ipconfig /flushdns

Xcellor

Mines has started to degrade... Give it another hour and it will be 400-500ms

C:\Documents and Settings\>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=112ms TTL=57
Reply from 193.1.219.57: bytes=32 time=112ms TTL=57
Reply from 193.1.219.57: bytes=32 time=117ms TTL=57
Reply from 193.1.219.57: bytes=32 time=122ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 112ms, Maximum = 122ms, Average = 115ms

C:\Documents and Settings\russ>tracert www.hea.ie

Tracing route to samhain.heanet.ie [193.1.219.57]
over a maximum of 30 hops:

1 8 ms 8 ms 8 ms 192.168.0.1
2 155 ms 167 ms 160 ms 194.46.193.66
3 256 ms 141 ms 140 ms 193.95.145.27
4 132 ms 123 ms 123 ms vlan74.sw002.cwt.esat.net [193.95.130.225]
5 141 ms 142 ms 138 ms ge1-0.core001.cwt.esat.net [193.95.129.17]
6 144 ms 136 ms 132 ms pos2-0.br001.inex.esat.net [193.95.131.6]
7 151 ms 145 ms 145 ms te0-0-0-1-cr2-kp.hea.net [194.88.240.15]
8 137 ms 141 ms 139 ms te0-4-0-0-cr2-cwt.hea.net [193.1.238.249]
9 131 ms 135 ms 132 ms te5-1-blanch-sr1.services.hea.net [193.1.236.2]

10 127 ms 130 ms 122 ms samhain.heanet.ie [193.1.219.57]

Trace complete.

DECEiFER

So far it's going OK for me. I'm listening to an online station, so my connection is idle aside from that.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Dave>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:
Reply from 193.1.219.57: bytes=32 time=42ms TTL=56
Reply from 193.1.219.57: bytes=32 time=46ms TTL=56
Reply from 193.1.219.57: bytes=32 time=46ms TTL=56
Reply from 193.1.219.57: bytes=32 time=49ms TTL=56

Ping statistics for 193.1.219.57:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 49ms, Average = 45ms

C:\Users\Dave>tracert www.hea.ie

Tracing route to samhain.heanet.ie [193.1.219.57]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  192.168.1.1
  2    46 ms    45 ms    43 ms  bas001.bmt.esat.net [193.95.142.242]
  3    42 ms    50 ms    80 ms  vlan101.rt001.bmt.esat.net [193.95.141.1]
  4    62 ms    56 ms    55 ms  ge0-0.core001.bmt.esat.net [193.95.140.1]
  5    39 ms    44 ms    42 ms  pos3-0.core001.cwt.esat.net [193.95.131.41]
  6    44 ms    47 ms    49 ms  pos2-0.br001.inex.esat.net [193.95.131.6]
  7    54 ms    50 ms    47 ms  te0-0-0-1-cr2-kp.hea.net [194.88.240.15]
  8    66 ms    55 ms    48 ms  te0-4-0-0-cr2-cwt.hea.net [193.1.238.249]
  9    63 ms    62 ms    59 ms  te5-1-blanch-sr1.services.hea.net [193.1.236.2]

 10    41 ms    49 ms    46 ms  samhain.heanet.ie [193.1.219.57]

Trace complete.

C:\Users\Dave>

CyberWaste

DECEiFER wrote: »

Flush your DNS resolver cache.

Command Prompt:
ipconfig /flushdns

This hasnt done anything

Any other ideas? How do I open my DNS as supposedly that should work.

DECEiFER

CyberWaste wrote: »

This hasnt done anything

Any other ideas? How do I open my DNS as supposedly that should work.

Network and Sharing Center / Network Connections (7 and Vista / XP).

LAN.

Properties.

TCP/IP > Properties.


Enter the custom DNS servers there, perhaps from http://www.opendns.org.

brettmirl

My Vodafone 7mb connection tonight:

Ronan|Raven

My connection is back inthe **** once again, it is obviously contention but to the level it is happening is unreal. Latency in the area of 700ms is insane.

Cryos

Using skype has become painfull

errorcom strikes again.

merlinssword

My eircom 3mb

Gerard_Smith

Terrible again. Not as bad as last night but still under 1mb. What the heck is going on?

UPC is already in the house for the TV I'm thinking I might just turn my broadband over to them as well.

Xcellor

Can I ask which exchange anyone experiencing the problem is?

Also lodge an official complaint with your ISP and report the issue to Comreg.

This is what my ping is at the moment:

C:\Documents and Settings\XC>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=493ms TTL=57
Reply from 193.1.219.57: bytes=32 time=484ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 468ms, Maximum = 493ms, Average = 478ms

jeffk

Onto broadband support @ the minute

Told to change to connection type always on in the router, that done nothing.

So they are sending me out another new router.
I think this is my third one in about a year to two years since i changed from the old green netopia one.

I said in passing that a lot of people are saying eircom are slow and i was told no the connections are fine/fast.

foggy_lad

jeffk wrote: »

Onto broadband support @ the minute

Told to change to connection type always on in the router, that done nothing.

So they are sending me out another new router.
I think this is my third one in about a year to two years since i changed from the old green netopia one.

I said in passing that a lot of people are saying eircom are slow and i was told no the connections are fine/fast.

if they admit to having slow speeds people will leave in droves, oh wait people are already leaving in droves for higher speeds at cheaper rates

Honda08

Xcellor wrote: »

Can I ask which exchange anyone experiencing the problem is?

Also lodge an official complaint with your ISP and report the issue to Comreg.

This is what my ping is at the moment:

C:\Documents and Settings\XC>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=493ms TTL=57
Reply from 193.1.219.57: bytes=32 time=484ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 468ms, Maximum = 493ms, Average = 478ms

heres my ping to www.hea.ie all good..
Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of dat

Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=30ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58

jeffk

all thats keeping me on eircom broadband is there stance on cap enforcement

Xcellor

Honda08 wrote: »

heres my ping to www.hea.ie all good..
Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of dat

Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=30ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58

My ping through the day is fine as well. When it hits 5:00pm + thats when it gets probs.

Pinging 193.1.219.57 with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=32ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 36ms, Average = 35ms

TheDeficit

jeffk wrote: »

all thats keeping me on eircom broadband is there stance on cap enforcement

likewise, i find downloading like a lunatic helps ease the pain imposed by their pathetic evening service.

Cryos

This is the only thing that comforts me... knowning that hte internet is usable in work


Mine seems to be going in waves, skype has even started dropping or the call quality goes really bad....

Xcellor

Here we go again...

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=111ms TTL=58
Reply from 89.234.66.107: bytes=32 time=132ms TTL=58
Reply from 89.234.66.107: bytes=32 time=130ms TTL=58
Reply from 89.234.66.107: bytes=32 time=148ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 148ms, Average = 130ms

Cryos

Seems OKish for me at the moment

Gerard_Smith

I haven't noticed any slowdown so far this evening. First time in days.

Zimmerframe

Mine is pathetic all week.
A ping to most sites takes 800-900 ms, but when I ring eircom, they tell me to ping www.eircom.net and that comes back as 30ms
This is my 7mb broadband.

Grommet

Lads - there is little point in stating what your download speeds and pings are unless you also state where you are in the country (better still the name of your local exchange if you know it). I think you will find that service is really good in some areas and poor in others.

If you post with the names of the exchanges where you are when experiencing your poor performance there is at least a chance that someone from eircom reading the boards might be able to look into the cause. If you just say you are getting crap performance without saying where you are, they might as well look for a needle in a haystack.

Matt Simis

Grommet wrote: »

Lads - there is little point in stating what your download speeds and pings are unless you also state where you are in the country (better still the name of your local exchange if you know it). I think you will find that service is really good in some areas and poor in others.

If you post with the names of the exchanges where you are when experiencing your poor performance there is at least a chance that someone from eircom reading the boards might be able to look into the cause. If you just say you are getting crap performance without saying where you are, they might as well look for a needle in a haystack.

Problem is people like me are on the "Kildalkey Exchange" which afaik is a sub exchange to either the Trim or Mullingar Exchanges. Trim is much much closer, but my prevous tracerts showed it lagging out in Mullingar. The current lag issue isnt as obvious as its a certain IP (could be in Mullingar) where its dieing... with no "English" name, just IP.

Also, dont Eircom have some sort of nationwide automated monitoring system to manage network load and expansion!? They should know before we do when the exchange is overloaded.

Zimmerframe

Well Eircom sure know where I live, I ring them every evening, while I am waiting for my downloads.

Grommet

Matt Simis - I responded on another post about the congestion around Mullingar. What you are seeing on your tracert is the BRAS (Aggregation server) in Mullingar is maxing out during evening hours. I am assured that the link is being upgraded next week so you should see a big improvement by middle of the week all going well.

Grommet

Zimmerframe wrote: »

Well Eircom sure know where I live, I ring them every evening, while I am waiting for my downloads.

The point I was making was that if the complaints here on the Boards are to be any use for someone in eircom who might actually be able to do something about it (i.e. not their customer care agents who generally don't know all that is going on across the network), then the location of the complaint would be helpful. I know that some of the engineers in eircom read the Boards regularly and if they see the evidence of the impact on their customers' service (both eircom and Bitstream) it might help them to know where to prioritise the upgrades. Just a thought.

Cryos

Then why dont they sign up ask the question and report in, good customer service ?

Xcellor

Grommet wrote: »

The point I was making was that if the complaints here on the Boards are to be any use for someone in eircom who might actually be able to do something about it (i.e. not their customer care agents who generally don't know all that is going on across the network), then the location of the complaint would be helpful. I know that some of the engineers in eircom read the Boards regularly and if they see the evidence of the impact on their customers' service (both eircom and Bitstream) it might help them to know where to prioritise the upgrades. Just a thought.

OK i am going to do this in the hope that someone in Eircom who can fix my issue will see this message.

I am living in Newtownforbes, Longford. The village has its own exchange/subexchange. For over two months now the performance during peak hours is crap. It goes up to 400-500ms for local websites. Download speed drops to 1mb from a 7.6 profile.

I am with U.TV who resell Eircom bitstream services.

If more expicit details are needed let me know. I will down the road and get the CAB number off the green box. I think its 011 from memory.

My area code is 043 33 xxxxx

Thanks,
X