Eircom terribly slow for anyone else?

Gerard_Smith

Terrible again. Not as bad as last night but still under 1mb. What the heck is going on?

UPC is already in the house for the TV I'm thinking I might just turn my broadband over to them as well.

Xcellor

Can I ask which exchange anyone experiencing the problem is?

Also lodge an official complaint with your ISP and report the issue to Comreg.

This is what my ping is at the moment:

C:\Documents and Settings\XC>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=493ms TTL=57
Reply from 193.1.219.57: bytes=32 time=484ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 468ms, Maximum = 493ms, Average = 478ms

jeffk

Onto broadband support @ the minute

Told to change to connection type always on in the router, that done nothing.

So they are sending me out another new router.
I think this is my third one in about a year to two years since i changed from the old green netopia one.

I said in passing that a lot of people are saying eircom are slow and i was told no the connections are fine/fast.

foggy_lad

jeffk wrote: »

Onto broadband support @ the minute

Told to change to connection type always on in the router, that done nothing.

So they are sending me out another new router.
I think this is my third one in about a year to two years since i changed from the old green netopia one.

I said in passing that a lot of people are saying eircom are slow and i was told no the connections are fine/fast.

if they admit to having slow speeds people will leave in droves, oh wait people are already leaving in droves for higher speeds at cheaper rates

Honda08

Xcellor wrote: »

Can I ask which exchange anyone experiencing the problem is?

Also lodge an official complaint with your ISP and report the issue to Comreg.

This is what my ping is at the moment:

C:\Documents and Settings\XC>ping www.hea.ie

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=468ms TTL=57
Reply from 193.1.219.57: bytes=32 time=493ms TTL=57
Reply from 193.1.219.57: bytes=32 time=484ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 468ms, Maximum = 493ms, Average = 478ms

heres my ping to www.hea.ie all good..
Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of dat

Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=30ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58

jeffk

all thats keeping me on eircom broadband is there stance on cap enforcement

Xcellor

Honda08 wrote: »

heres my ping to www.hea.ie all good..
Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of dat

Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=27ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58
Reply from 193.1.219.57: bytes=32 time=30ms TTL=58
Reply from 193.1.219.57: bytes=32 time=28ms TTL=58

My ping through the day is fine as well. When it hits 5:00pm + thats when it gets probs.

Pinging 193.1.219.57 with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=32ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57
Reply from 193.1.219.57: bytes=32 time=36ms TTL=57

Ping statistics for 193.1.219.57:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 36ms, Average = 35ms

TheDeficit

jeffk wrote: »

all thats keeping me on eircom broadband is there stance on cap enforcement

likewise, i find downloading like a lunatic helps ease the pain imposed by their pathetic evening service.

Cryos

This is the only thing that comforts me... knowning that hte internet is usable in work


Mine seems to be going in waves, skype has even started dropping or the call quality goes really bad....

Xcellor

Here we go again...

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=111ms TTL=58
Reply from 89.234.66.107: bytes=32 time=132ms TTL=58
Reply from 89.234.66.107: bytes=32 time=130ms TTL=58
Reply from 89.234.66.107: bytes=32 time=148ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 148ms, Average = 130ms

Cryos

Seems OKish for me at the moment

Gerard_Smith

I haven't noticed any slowdown so far this evening. First time in days.

Zimmerframe

Mine is pathetic all week.
A ping to most sites takes 800-900 ms, but when I ring eircom, they tell me to ping www.eircom.net and that comes back as 30ms
This is my 7mb broadband.

Grommet

Lads - there is little point in stating what your download speeds and pings are unless you also state where you are in the country (better still the name of your local exchange if you know it). I think you will find that service is really good in some areas and poor in others.

If you post with the names of the exchanges where you are when experiencing your poor performance there is at least a chance that someone from eircom reading the boards might be able to look into the cause. If you just say you are getting crap performance without saying where you are, they might as well look for a needle in a haystack.

Matt Simis

Grommet wrote: »

Lads - there is little point in stating what your download speeds and pings are unless you also state where you are in the country (better still the name of your local exchange if you know it). I think you will find that service is really good in some areas and poor in others.

If you post with the names of the exchanges where you are when experiencing your poor performance there is at least a chance that someone from eircom reading the boards might be able to look into the cause. If you just say you are getting crap performance without saying where you are, they might as well look for a needle in a haystack.

Problem is people like me are on the "Kildalkey Exchange" which afaik is a sub exchange to either the Trim or Mullingar Exchanges. Trim is much much closer, but my prevous tracerts showed it lagging out in Mullingar. The current lag issue isnt as obvious as its a certain IP (could be in Mullingar) where its dieing... with no "English" name, just IP.

Also, dont Eircom have some sort of nationwide automated monitoring system to manage network load and expansion!? They should know before we do when the exchange is overloaded.

Zimmerframe

Well Eircom sure know where I live, I ring them every evening, while I am waiting for my downloads.

Grommet

Matt Simis - I responded on another post about the congestion around Mullingar. What you are seeing on your tracert is the BRAS (Aggregation server) in Mullingar is maxing out during evening hours. I am assured that the link is being upgraded next week so you should see a big improvement by middle of the week all going well.

Grommet

Zimmerframe wrote: »

Well Eircom sure know where I live, I ring them every evening, while I am waiting for my downloads.

The point I was making was that if the complaints here on the Boards are to be any use for someone in eircom who might actually be able to do something about it (i.e. not their customer care agents who generally don't know all that is going on across the network), then the location of the complaint would be helpful. I know that some of the engineers in eircom read the Boards regularly and if they see the evidence of the impact on their customers' service (both eircom and Bitstream) it might help them to know where to prioritise the upgrades. Just a thought.

Cryos

Then why dont they sign up ask the question and report in, good customer service ?

Xcellor

Grommet wrote: »

The point I was making was that if the complaints here on the Boards are to be any use for someone in eircom who might actually be able to do something about it (i.e. not their customer care agents who generally don't know all that is going on across the network), then the location of the complaint would be helpful. I know that some of the engineers in eircom read the Boards regularly and if they see the evidence of the impact on their customers' service (both eircom and Bitstream) it might help them to know where to prioritise the upgrades. Just a thought.

OK i am going to do this in the hope that someone in Eircom who can fix my issue will see this message.

I am living in Newtownforbes, Longford. The village has its own exchange/subexchange. For over two months now the performance during peak hours is crap. It goes up to 400-500ms for local websites. Download speed drops to 1mb from a 7.6 profile.

I am with U.TV who resell Eircom bitstream services.

If more expicit details are needed let me know. I will down the road and get the CAB number off the green box. I think its 011 from memory.

My area code is 043 33 xxxxx

Thanks,
X

Sponge Bob

are your traces dying in Mullingar too ??

tracert www.eircom.net

( in a dos window)

TheDeficit

7.6mb package
exchange - farranfore, kerry
absolutely shocking in the evenings.

Gerard_Smith

Way to go Eircom I'm really getting my moneys worth. And your outsourced call centers really show how much you care about the customer experience. Just well done all around.

Zimmerframe

Eircom know perfectly well where any problem is, the only point of posting here is to "get up their noses" and give them the bad press they deserve, to update their service, where it doesn't work, and they know where that is.
Anyway for what it's worth it's Williamstown exchange.
I'm on the 7mb package.

jeffk

Blanchardstown since about 9 days ago, top speed was barely hitting 5mb. Awaiting a new router whatever good that will do I dont know.

AlmightyCushion

In sligo, lucky to be getting 1Mb at the moment on my 3Mb connection.

Xcellor

jeffk wrote: »

Awaiting a new router whatever good that will do I dont know.

Won't do any good, just trying to waste your time and wear you down to the point where you just don't care anymore. You will then say... "Well its not so bad... at least I can get a sorta broadband..."

Only for the fact I know U.TV really can't do anything I would be on the phone to them every day asking for updates.

What Eircom users need to do is make concentrated efforts. 1 frustrated caller a night isn't going to make things change, you get 10-15 calling every night at the same time asking the same question, "When are you going to fix my connection." When they say I don't know demand to speak to a manager. It's not until the masses start complaining Eircon will do anything other than say, "Oh yeah we have some upgrades happening to that .... exchange.. yeah exchange, that's the name of that thing that is connected to your line... "

COMPLAIN COMPLAIN and COMPLAIN some more. We pay line rental to support the network, on top of that we pay broadband charges as well!!!!

Thanks for this Eircom!!!

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 2 ms 1 ms 4 ms 192.168.0.1
2 523 ms 591 ms 502 ms 194.46.193.66
3 456 ms 445 ms 446 ms 193.95.145.27
4 430 ms 418 ms 427 ms vlan72.rt001.cwt.esat.net [193.95.130.209]
5 429 ms 443 ms 453 ms ge0.br001.cwt.esat.net [193.95.129.4]
6 440 ms 443 ms 446 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 446 ms 435 ms 435 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

jeffk

AH i no it wont make sweet f a of a difference but sure might as well humour them before i ring broadband support again.

I know I wont roll over and let this continue.I had em trying to bluff me of on my replacement router the last time and caught them out lovely. SO new magic router arrives, of to speedtest and im expecting no change. Then lets see there (sure theres nothing wrong with our lines)broadband support team answer that.

Will it be:

Turn of you mc afee firewall to check the speeds
Unplug you sky boxs as they effect the speed
Are you sure you have no downloads or eh torrents or the like running.
OR
Sure will get a engineer to do a check and ring us back in 5 days(when nothing has changed but we kinda hoped you`d given up)
Edit
How can i forget try the original eircom dns servers

hellboy99

My 7.6MB with BT has been bad since Sunday, my parents have 3MB with Eircom and for near a week now can't get speeds above 1MB nor an explanation from Eircom about whats up :rolleyes::

Grommet

Zimmerframe wrote: »

... for what it's worth it's Williamstown exchange.

Zimmer - that exchange was only launched in June this year so cannot be congesting already itself. I am 90% sure that you must be connected to the Mullingar Broadband Aggregation Server (BRAS). If so, the good news is that there is an upgrade planned for that node (was due to be completed this week but for technical reasons has been delayed until early next week). So all going well, you should see a dramatic improvement in your speeds early next week.