Dry cleaning?

Jeanious

Hey, just a short and sweet one, and id really appreciate a quick answer cos i have to meet this crowd tomorrow....

in a nutshell: I took a leather jacket to a cleaners, informed them it was leather etc, and they said "no problem" (i should point out its looks kinda suedey, not really leather, but it definitely is)

So a full 3 weeks later, they finally call me to say its done.

Upon gettin it home, i give it the once over, and most of the original stain is still there, about half the original colour (light brown) is faded into a bleachey white colour, and its smells sort of rubbery.....i.e. its basically fit for the bin and nothin else.

So im just wondering what rights do i have? The jacket was basically in perfect nick apart from an ink stain on the back, and now ive paid 30quid and am left with an expensive piece of modern art, so what should i do?

Thanks seriously for any help/advice

Greenmachine

Did the care label say it was suitable for dry cleaning. I have seen leathers that had labels specifying not suitable for dry cleaning. If the label says it is uitable for dry cleaning either the dry cleaners messed up or something is wrong with how the jacket is made. First port of call in that case I would say id chase up the dry cleaner depending on the outcome you will either reach a sucessful arrangement or you might have to chase up where you bought it or take it to small claims court.

Soundman

Most dry cleaners will take Leather products in on your behalf but won't actually do any cleaning themselves. They are supposed to send them off to a Leather specialist which if I recall is Crown Cleaners in Dublin, though there might be one or two others. Sounds like they did the job themselves to be honest.