Extended Warranty Forms for the 7, 8 and 9 Series TV's

Richersounds.ie: Ashley

Hi All

I have just received a batch of warranty claim forms over the weekend.

So being the nice folks we are, what we'll do is fill them in and post them off for all the Boardies eligable for it - Save you a bit of hassle.

You'll then recieve your warranty confirmation with in 28 days from Philips.

Cheers all
Ash

goose06

Hi Ash,
Just a quick one for you, I picked up my 8404 a week or so before you announced these warranties upgrades. Just wondering would I qualify for one?

Thanks
John

vestanpance

goose06 wrote: »

Hi Ash,
Just a quick one for you, I picked up my 8404 a week or so before you announced these warranties upgrades. Just wondering would I qualify for one?

Thanks
John

I'm in the same boat, do we miss out?

Richersounds.ie: Ashley

Hi Guys

I'll see what I can do.

atb
Ash

Richersounds.ie: John

Ah yep , you see the early Adoptors always lose out!

Ash will you speak to JC in Philips (if necessary) to see if we can get these Pioneer 7/8/9 Customers sorted out?

Thanks,

John Mc

serarra

vestanpance wrote: »

I'm in the same boat, do we miss out?

I am in the same boat too!!!

Richersounds.ie: John

Guys,

If anyone has GENUINELY just missed out on the warranty thingy - mail us directly to sales@philipsshop.ie and we will do our best to get you sorted - best to keep it off air in case the Philips warranty police are tuned in eh eh ;) nod nod.

Ash keep me posted on this and how we are doing, ok?

ATB,

J

Richersounds.ie: Ashley

Guys and Gals

I'll speak to our rep tomorrow (or JC if needed)
I'm sure we can do something for you.

Cheers
Ash

goose06

Hi Ash,
Just wondering if Philips had gotten back to you?

Richersounds.ie: Ashley

Hi Goose06
I'll chase this up once more.
please pm me you reciept number?

Cheers
Ash

hick

me too

JohnDigital

Hi John/Ashley. I’m just wondering if I should have received by now something by way of confirmation that my warranty was received by Philips? I picked up the 8404 on 26/09/09 and posted the warranty form to Philips a few days later.

Cheers,
John

Richersounds.ie: Ashley

Hi Guys

I'll be chasing these up but word with Philips at the moment is they have processed LOTS through but there is a bit of a back log.

I'm chasing Philips for a list of everyone who purchased from us so I can confirm its complete.

Leave it with me guys if you can.
Ash

TouchingVirus

Bought the TV's around September 20th, just got the extended warranty notice for one of them from Philips. Expecting the next one in a day or two.

So cheers RS, got my confirmation

dvpower

I also got an 8404 on 19th September, but as yet no warranty confirmation from Philips.

coward

No warranty confirmation either, though it's only been 5 or 6 weeks since I sent it away.

Richersounds.ie: Ashley

Hi All

I've requested a report from Philips HQ listing all recieved warranty forms so I can check them off against what we sold.

They keep telling me that there is a back log but they are working through it.

Once I have the report I'll get back to you all.

Cheers
Ash

coylemj

I received the extended warranty documentation this morning from a UK company called Safeguard, it looks like they are extending the Philips warranty from 2 to 4 years - I bought an 8404 TV on Sept 16th last.

On the letter it says the following:

Warranty Start Date: 15/09/2011
Warranty Expiry Date: 15/09/2013

the last line of the letter states as follows....

Claims against this Service Contract can only be made during the dates above.

So my question is this: who do I contact during the first two years of the warranty?

dvpower

dvpower wrote: »

I also got an 8404 on 19th September, but as yet no warranty confirmation from Philips.

Spoke too soon; arrived this morning.

TouchingVirus

coylemj wrote: »

I received the extended warranty documentation this morning from a UK company called Safeguard, it looks like they are extending the Philips warranty from 2 to 4 years - I bought an 8404 TV on Sept 16th last.

On the letter it says the following:

Warranty Start Date: 15/09/2011
Warranty Expiry Date: 15/09/2013

the last line of the letter states as follows....

Claims against this Service Contract can only be made during the dates above.

So my question is this: who do I contact during the first two years of the warranty?

You contact Philips themselves

mckildare

Hmm, this thread has got me wondering if I sent off my warranty or not

If it has to be sent by post then I don't remember doing it

Richersounds.ie: Ashley

Hi Mckildare

Please see my pm to you.

Cheers
Ash

coward

Mine has arrived yesterday, although the warranty details are for a different customer. Someone in Artane probably has wrong details too So it needs to be sent back.

Both addresses had the county information omitted and no country. Good that it made it here since they are posted from England. Might cause a small delay in delivery if other addresses lose this detail too.

Richersounds.ie: Ashley

Hi DVPower

I've bounced this infor across to Philips Ireland to have it reprocessed out to you.

Sorry about this
Ash

vestanpance

vestanpance wrote: »

I'm in the same boat, do we miss out?

Richersounds.ie (John) wrote: »

Ah yep , you see the early Adoptors always lose out!

Ash will you speak to JC in Philips (if necessary) to see if we can get these Pioneer 7/8/9 Customers sorted out?

Thanks,

John Mc

Richersounds.ie (John) wrote: »

Guys,

If anyone has GENUINELY just missed out on the warranty thingy - mail us directly to sales@philipsshop.ie and we will do our best to get you sorted - best to keep it off air in case the Philips warranty police are tuned in eh eh ;) nod nod.

Ash keep me posted on this and how we are doing, ok?

ATB,

J

Hi Ash,

Did you get any good news on this, I sent an email to the shop but not heard anything yet.

Richersounds.ie: Ashley

Hey Vestanpance
please see pm

atb
Ash

rednik

I received mine this morning. It had my name and address on the cover note but the actual document is wrong. Ash I have sent you a pm. By the way thanks a million for organising this.