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postman broke my item? will paypal refund me ?

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  • 21-09-2009 8:22pm
    #1
    super_metroid
    Registered Users Posts: 168 ✭✭


    i ordered a replacement keyboard for my laptop on ebay. paid with paypal

    the idiot postman squeezed into a postbox that was too small and bent it and broke it

    what do i do?


Comments

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    #2
    akamossie
    Registered Users Posts: 646 ✭✭✭akamossie


    paypal have nothing to do with your item, you need to contact the website that bought it off and claim that you received it broken.


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    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    It could have broken at any point along the way, not just going through the letter box. If that was the case, then the seller inadequately packed it, and you need to claim from them. No need to involve Paypal unless the seller ignores you.

    Note, Paypal will expect you to pay for return postage, by registered post, or else they will not do anything for you, and won't require the seller to do anything either.


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    #4
    nava
    Registered Users Posts: 4,739 ✭✭✭nava


    Never done but can you not claim also from Anpost?


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    #5
    Guy:Incognito
    Registered Users Posts: 38,247 ✭✭✭✭Guy:Incognito


    nava wrote: »
    Never done but can you not claim also from Anpost?

    I'd assume you'd need actual proof they broke it though would you not?


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    #6
    super_metroid
    Registered Users Posts: 168 ✭✭super_metroid


    the keyboard will not physically fit into the postbox

    the postman had to beat it into it and snap it, to get it to fit


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    #7
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    Good luck getting anything other than ignored from An Post


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    #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    super_metroid wrote: »
    the keyboard will not physically fit into the postbox

    the postman had to beat it into it and snap it, to get it to fit

    You don't know that it wasn't broken before it arrived at your house though, and an already broken keyboard would have fit through if the envelope folded over. Either way, it shows that it wasn't properly packed, as it should have been able to be broken in the first place.

    The recipient can't make any claim against An Post, only the sender can initiate a claim, as they were the ones that paid for it, and they can only claim if it was sent registered and insured.


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    #9
    super_metroid
    Registered Users Posts: 168 ✭✭super_metroid


    surely anpost are a company of great decency and integrity and will took everything possible to help


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    #10
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    super_metroid wrote: »
    surely anpost are a company of great decency and integrity and will took everything possible to help
    Sarcasm detector just exploded!!!:eek:

    =-=

    OP, get onto the sender, and say that you recieved it broken. They'll then send out another one, and you can send your broken one back.


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    #11
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    nava wrote: »
    Never done but can you not claim also from Anpost?

    Only the sender can make any sort of claim, since the sender paid the postage.

    Get back on to the shop/person you bought the item from, and state that it was broken when you received it.


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