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Ikea - missing parts.

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  • 26-09-2009 10:16pm
    #1
    fguihen
    Registered Users Posts: 669 ✭✭✭


    I just spent the last 2 hours putting together an ikea bookshelf and discovered there is one of the shelves missing!!!!

    Before i ring up Ikea, do you know will they supply the missing shelf or will i have to dismantle the product, bring it back and get a new one? this is not possible as I borrowed a friends van to get the shelf home in the first place as it wont fit in my car. I need to know what to expect before ringing them tomorrow.


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    #2
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    Normally very good about this, just explain to them that you want the missing parts sent to you and it should be fine.


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    #3
    CraicBerry
    Closed Accounts Posts: 3 ✭CraicBerry


    I second that. In my experience in the UK Ikea will do anything within reason for cases like this. However, if a single shelf is not something they have lying around they may expect you to return the whole item for a new one and then, of course, you'll have to disassemble it and maybe get that van out again. When I had a similar case they came and collected the item and replaced it with a new one but I had paid for delivery for the original item.

    For missing screws, nuts and bolts they usually have everything in stock.


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    #4
    snappieT
    Registered Users Posts: 3,357 ✭✭✭snappieT


    I'd be inclined to say they would just open a new box instore, give you the missing part, and then return the remainder of the box to the warehouse listing that part as missing...

    (That's how Argos work, anyway)


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    #5
    fguihen
    Registered Users Posts: 669 ✭✭✭fguihen


    you were all correct. they just apologied and made me wait for about 45 mins while they whent and opened another box to get me the parts I was missing.

    All it cost me was another 90 min round trip to Ikea, just under an hour waiting for them to sort me out. i suppose they done the best in the circumstances.


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