Speed & Ping Issues for over a week

hellboy99

I've posted this on another thread and I'm starting this one to try find and out what the problem is and if anyone else are having the same issues as myself.

I'm with BT 7.6MB (Dundalk, Co.Louth), I have had no real problems with speeds or pings on my connection for about 8 months now. The majority of that time I have been getting download speeds of 6.5MB and pings between 34ms - 73ms.

For near two weeks now my speeds and pings are all over the place regardless of what time I'm on the net. One minute I could have speeds of 6.5MB with pings of 34ms - 73ms, the next under 1MB with pings in the hundreds.

Today so far:

BT 7.6MB:

9.50am






10.23am

Pinging www.boards.ie[/URL] [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=158ms TTL=58
Reply from 89.234.66.107: bytes=32 time=45ms TTL=58
Reply from 89.234.66.107: bytes=32 time=199ms TTL=58
Reply from 89.234.66.107: bytes=32 time=142ms TTL=58

Ping statistics for 89.234.66.107:

Packets:
Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 45ms, Maximum = 199ms, Average = 136ms

Tracing route to www.boards.ie[/URL] [89.234.66.107]
over a maximum of 30 hops:

1 15 ms 1 ms 7 ms voyager.home [192.168.1.1]
2 487 ms 676 ms 226 ms bas503.cwt.esat.net [193.95.136.239]
3 46 ms 40 ms 87 ms vlan500.sw501.cwt.esat.net [193.95.136.124]
4 36 ms 37 ms 38 ms vlan53.sw002.cwt.esat.net [193.95.130.153]
5 41 ms 37 ms 37 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 44 ms 36 ms 37 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 38 ms 81 ms 40 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

10:35am and worse:

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:
1 29 ms 13 ms 4 ms voyager.home [192.168.1.1]
2 35 ms 39 ms 34 ms bas503.cwt.esat.net [193.95.136.239]
3 721 ms 1360 ms 1480 ms vlan500.sw501.cwt.esat.net [193.95.136.124]
4 303 ms 47 ms 234 ms vlan53.sw002.cwt.esat.net [193.95.130.153]
5 1078 ms 1409 ms 1381 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 38 ms 35 ms 47 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 38 ms 36 ms 38 ms www.boards.ie [89.234.66.107]
Trace complete.

10.45am and back to normal:

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms voyager.home [192.168.1.1]
2 36 ms 36 ms 34 ms bas503.cwt.esat.net [193.95.136.239]
3 34 ms 34 ms 36 ms vlan500.sw501.cwt.esat.net [193.95.136.124]
4 36 ms 34 ms 34 ms vlan53.sw002.cwt.esat.net [193.95.130.153]
5 35 ms 35 ms 34 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 35 ms 35 ms 35 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 37 ms 36 ms 36 ms www.boards.ie [89.234.66.107]
Trace complete.

11.05am and worse again:

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=598ms TTL=58
Reply from 89.234.66.107: bytes=32 time=468ms TTL=58
Reply from 89.234.66.107: bytes=32 time=659ms TTL=58
Reply from 89.234.66.107: bytes=32 time=137ms TTL=58
Ping statistics for 89.234.66.107:
Packets:
Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 137ms, Maximum = 659ms, Average = 465ms

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms voyager.home [192.168.1.1]
2 244 ms 266 ms 304 ms bas503.cwt.esat.net [193.95.136.239]
3 377 ms 235 ms 210 ms vlan500.sw501.cwt.esat.net [193.95.136.124]
4 419 ms 399 ms 402 ms vlan53.sw002.cwt.esat.net [193.95.130.153]
5 231 ms 247 ms 288 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 140 ms 170 ms 206 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 39 ms 39 ms 37 ms www.boards.ie [89.234.66.107]
Trace complete.

11.30am and back to normal:



What is going on

Xcellor

Seems like anyone with Eircom whether directly or with a reseller can have thsi problem. Looks like they neglected to upgrade and have chosen a reactive approach, i.e. when the sh*t his the fan we might look at it. It's been over 2months and Eircom insist there is no problem... :rolleyes:

All you can do is keep reporting it and escalate to Comreg.

Interestingly I had the same issue. The second hop for me would spike and the others would be relatively normal. Then a few hours later the issue seemed to spread and all hops were 100-500ms.

Xcellor

hellboy99 wrote: »

I've posted this on another thread and I'm starting this one to try find and out what the problem is and if anyone else are having the same issues as myself.

One thing to mention is my problems seem to happen around 5pm - 12:30am.

Generally the mornings are fine.

PING 89.234.66.107 (89.234.66.107): 56 data bytes
64 bytes from 89.234.66.107: icmp_seq=0 ttl=59 time=30.2 ms
64 bytes from 89.234.66.107: icmp_seq=1 ttl=59 time=31.5 ms
64 bytes from 89.234.66.107: icmp_seq=2 ttl=59 time=30.5 ms
64 bytes from 89.234.66.107: icmp_seq=3 ttl=59 time=137.3 ms

--- 89.234.66.107 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 30.2/57.3/137.3 ms

My fourth packet is a bit spiked though!

Sponge Bob

That problem is just inside the BT network .

hellboy99

Sponge Bob wrote: »

That problem is just inside the BT network .

It's not just BT network, I've seen tracert & ping results for an eircom connection and it's experiencing the same problems.

hellboy99

Gone again:

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 197 ms 202 ms 282 ms voyager.home [192.168.1.1]
2 232 ms 410 ms 330 ms bas503.cwt.esat.net [193.95.136.239]
3 221 ms 338 ms 277 ms vlan500.sw501.cwt.esat.net [193.95.136.124]
4 380 ms 264 ms * vlan53.sw002.cwt.esat.net [193.95.130.153]
5 116 ms 112 ms 228 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 161 ms * 334 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 155 ms 124 ms 87 ms www.boards.ie [89.234.66.107]

Trace complete.

hellboy99

Gone from a line sync of 7.6MB to 1.3MB

cpu-dude

hellboy99 wrote: »

Gone from a line sync of 7.6MB to 1.3MB

Can we see your full line statistics please?

hellboy99

cpu-dude wrote: »

Can we see your full line statistics please?

These are the stats from earlier today when it was working:



and this is it now:

cpu-dude

hellboy99 wrote: »

These are the stats from earlier today when it was working:

Wow either thats a damaged port or most likely, something internal is killing your line.

Have you got any monitored house alarms, faxes, sky boxes etc. setup and connected to the phone line in your house?

Remove everything off the socket (phones and filters included) and check your sync rate. All those uncorrectable errors aren't good.

hellboy99

cpu-dude wrote: »

Wow either thats a damaged port or most likely, something internal is killing your line.

Have you got any monitored house alarms, faxes, sky boxes etc. setup and connected to the phone line in your house?

Remove everything off the socket (phones and filters included) and check your sync rate. All those uncorrectable errors aren't good.

Gone through everything, no phoneline alarm, no fax or sky box connected. Router is 4 feet away from master socket and 2 foot from PC, whether connected wireless or wired it's the same, direct connection to master socket without filter it's the same, tried another router same results. It was working fine this morning and just went.

I'm a hundred percent certain it's not my equipment, for near two weeks it's been bad and getting worse to the point were it now keeps dropping connection. Round the time it started to go there was work being carried out on the cabinet round the corner from me and the lines, when I asked what they were at I was told nothing :rolleyes:

BT are looking into it but if it is a problem at Eircoms end (which more than likely it is) I'll have a long wait. I do know that Eircom are doing a lot of rerouting customers to take pressure off the exchanges as they are overloaded, about time they got their act together and do what needs to be done.

cpu-dude

hellboy99 wrote: »

Gone through everything, no phoneline alarm, no fax or sky box connected. Router is 4 feet away from master socket and 2 foot from PC, whether connected wireless or wired it's the same, direct connection to master socket without filter it's the same, tried another router same results. It was working fine this morning and just went.

I'm a hundred percent certain it's not my equipment, for near two weeks it's been bad and getting worse to the point were it now keeps dropping connection. Round the time it started to go there was work being carried out on the cabinet round the corner from me and the lines, when I asked what they were at I was told nothing :rolleyes:

BT are looking into it but if it is a problem at Eircoms end (which more than likely it is) I'll have a long wait. I do know that Eircom are doing a lot of rerouting customers to take pressure off the exchanges as they are overloaded, about time they got their act together and do what needs to be done.

That definately sounds like a port issue, unfortunately you can't predict how long Eircom will take for this issue but the good part is that the fault is being looked into - give it time.

hellboy99

cpu-dude wrote: »

That definately sounds like a port issue, unfortunately you can't predict how long Eircom will take for this issue but the good part is that the fault is being looked into - give it time.

Was thinking that myself, I can't fault BT Tech support as they have always been great when I deal with them. Eircom is the complete opposite, last time I had any dealings with them was with an engineer that told me I was talking through my hat and there was no way I had a 7.6MB connection and could not get speeds above 3MB :rolleyes:

Guess I'll be waiting a while for Eircom to get it sorted (only took 2 - 3 months last time)

Xcellor

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 247 ms 131 ms 134 ms 194.46.193.66
3 39 ms 38 ms 40 ms 193.95.145.27
4 39 ms 46 ms 41 ms vlan74.sw002.cwt.esat.net [193.95.130.225]
5 39 ms 38 ms 39 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 42 ms 56 ms 39 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 41 ms 43 ms 45 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.10


Trace complete.

Second jump spiking...

cpu-dude

Xcellor wrote: »

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 247 ms 131 ms 134 ms 194.46.193.66
3 39 ms 38 ms 40 ms 193.95.145.27
4 39 ms 46 ms 41 ms vlan74.sw002.cwt.esat.net [193.95.130.225]
5 39 ms 38 ms 39 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 42 ms 56 ms 39 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 41 ms 43 ms 45 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.10


Trace complete.

Second jump spiking...

That second hop is a UTV Server... must be suffering from congestion.

Grommet

hellboy99 wrote: »

Gone through everything, no phoneline alarm, no fax or sky box connected. Router is 4 feet away from master socket and 2 foot from PC, whether connected wireless or wired it's the same, direct connection to master socket without filter it's the same, tried another router same results. It was working fine this morning and just went.

I'm a hundred percent certain it's not my equipment, for near two weeks it's been bad and getting worse to the point were it now keeps dropping connection. Round the time it started to go there was work being carried out on the cabinet round the corner from me and the lines, when I asked what they were at I was told nothing :rolleyes:

BT are looking into it but if it is a problem at Eircoms end (which more than likely it is) I'll have a long wait. I do know that Eircom are doing a lot of rerouting customers to take pressure off the exchanges as they are overloaded, about time they got their act together and do what needs to be done.

Are you sure you are on eircom equipment in the exchange (i.e. that it is not an unbundled exchange with a BT DSLAM?). The trace route you posted above show a BAS (aggregation server) beloning to BT which suggests that the line is backhauled directly into BT's network.

From the modem stats you posted - the second set show your noise margin is gone to hell, your line attenuation has jumped and your modem is synching at very low speed. This can only mean an issue on the port on the DSLAM or some interference on your copper line.

When this occurs do you notice any cracking sound on your phone reception (if so, this would suggest a bad joint on the copper cable)? If not, you should check if there are any possible sources of RF interference nearby (e.g. a faulty pump on a boiler can cause problems like this - or I have even seen a case where someone with a badly earthed Slingbox caused havoc on their neighbours' lines for weeks until it was discovered.)

Sponge Bob

Grommet wrote: »

When this occurs do you notice any cracking sound on your phone reception (if so, this would suggest a bad joint on the copper cable)? If not, you should check if there are any possible sources of RF interference nearby (e.g. a faulty pump on a boiler can cause problems like this - or I have even seen a case where someone with a badly earthed Slingbox caused havoc on their neighbours' lines for weeks until it was discovered.)

Them lads, quite a few more suspects like arc lights for example .....and even possibly a badly borked eircom physical port that flip flops its limit or fragments packets in the provisioned bandwidth and thereby floods a correctly provisioned BT Bras behind it that does not expect so much data .

hellboy99

Grommet wrote: »

Are you sure you are on eircom equipment in the exchange.

I've been told I am, got a call an hour ago from a friend of mine a few mile down the road from me and she has no net either, she is with Eircom.

Grommet wrote: »

From the modem stats you posted - the second set show your noise margin is gone to hell, your line attenuation has jumped and your modem is synching at very low speed. This can only mean an issue on the port on the DSLAM or some interference on your copper line.

When this occurs do you notice any cracking sound on your phone reception (if so, this would suggest a bad joint on the copper cable)?

Phone is perfect all the time.

Grommet wrote: »

If not, you should check if there are any possible sources of RF interference nearby (e.g. a faulty pump on a boiler can cause problems like this - or I have even seen a case where someone with a badly earthed Slingbox caused havoc on their neighbours' lines for weeks until it was discovered.)

Not to my knowledge, I did have an RF interference check carried out here last year by two Eircom engineers and that came back fine, on that ocassion the fault was found to be a port on Eircom eqiupment.

I was onto BT Tech support earlier today and they reported the fault, a while later my stats dropped and I started losing connection. Rang them back and the guy reckoned that they must be someone looking into the fault as he couldn't understand why my stats had dropped.

Getting fed up now at this stage and my son is going mad looking to play Halo ODST online.

Currently:

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 11 ms 20 ms 2 ms voyager.home [192.168.1.1]
2 90 ms 59 ms 32 ms bas507.cwt.esat.net [193.95.136.244]
3 120 ms 204 ms 211 ms vlan508.rt508.cwt.esat.net [193.203.159.126]
4 37 ms 32 ms 34 ms vlan59.sw002.cwt.esat.net [193.95.132.41]
5 33 ms 31 ms 44 ms ge1.br001.cwt.esat.net [193.95.129.20]
6 33 ms 80 ms 61 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 42 ms 36 ms 47 ms www.boards.ie [89.234.66.107]

Trace complete.

hellboy99

3am and worse still, I'd be better off using dial-up :rolleyes:

MargeS

I am having a similar problem with BT at the minute. 3 years of good quality service and now for the last 2 days it's dire. 40kB/sec downloading files from what used to be up around 300. Makes it frustrating for work.
I changed to vodafone on the 22nd, so I'm hoping things improve in 14 days! :rolleyes:

cpu-dude

hellboy99 wrote: »

3am and worse still, I'd be better off using dial-up :rolleyes:

Can you make sure your Broadband is going through the DSL side of the filter and not the Phone?

Praetor

Grommet wrote: »

Are you sure you are on eircom equipment in the exchange (i.e. that it is not an unbundled exchange with a BT DSLAM?). The trace route you posted above show a BAS (aggregation server) beloning to BT which suggests that the line is backhauled directly into BT's network.

None of the resellers will ever see an Eircom BRAS on their tracerts. They are just not visible. When there is an issue in between BT´s BRAS and Eircom´s DSLAM is all "hidden" to us, only eircom can see it.

hellboy99

cpu-dude wrote: »

Can you make sure your Broadband is going through the DSL side of the filter and not the Phone?

It is connected right and it's no different if I connect direct with no filter.

There is no problem my end it's an issue at an Eircom exchange (i know this for a fact), not that Eircom would admit it. Two people I know round my area that are with Eircom are having the same exact problems, they have both been told that it's their modem or wiring in their homes and that there is no problem what so ever with Eircom lines or their exchanges :rolleyes:. They only have to come onto this section of the boards to see that there is cleary an issue, any body here work in Eircom Tech support ? if so get your fingure out :mad:

cpu-dude

hellboy99 wrote: »

It is connected right and it's no different if I connect direct with no filter.

There is no problem my end it's an issue at an Eircom exchange (i know this for a fact), not that Eircom would admit it. Two people I know round my area that are with Eircom are having the same exact problems, they have both been told that it's their modem or wiring in their homes and that there is no problem what so ever with Eircom lines or their exchanges :rolleyes:. They only have to come onto this section of the boards to see that there is cleary an issue, any body here work in Eircom Tech support ? if so get your fingure out :mad:

Your line statistics are constantly fluctuating, can you post up when they are back to normal and vice versa?

hellboy99

cpu-dude wrote: »

Your line statistics are constantly fluctuating, can you post up when they are back to normal and vice versa?

I will indeed, this is them at present and by the looks of things this is as high a sync rate I will get for now.

Usually have no problems on bt 3mb (ping of 25ms or less), have been getting pings similiar to below for last hour or so.



1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 283 ms 286 ms 287 ms bas507.cwt.esat.net [193.95.136.244]
3 280 ms 285 ms 276 ms vlan508.rt508.cwt.esat.net [193.203.159.126]
4 292 ms 290 ms 291 ms vlan57.rt001.cwt.esat.net [193.95.132.25]
5 286 ms 291 ms 287 ms ge0.br001.cwt.esat.net [193.95.129.4]
6 287 ms 269 ms 269 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 305 ms 299 ms 303 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]


Trace complete.

cpu-dude

david7536 wrote: »

Usually have no problems on bt 3mb (ping of 25ms or less), have been getting pings similiar to below for last hour or so.



1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 283 ms 286 ms 287 ms bas507.cwt.esat.net [193.95.136.244]
3 280 ms 285 ms 276 ms vlan508.rt508.cwt.esat.net [193.203.159.126]
4 292 ms 290 ms 291 ms vlan57.rt001.cwt.esat.net [193.95.132.25]
5 286 ms 291 ms 287 ms ge0.br001.cwt.esat.net [193.95.129.4]
6 287 ms 269 ms 269 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 305 ms 299 ms 303 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]


Trace complete.

What exchange are you on?

cpu-dude

cpu-dude wrote: »

What exchange are you on?

Sligo exchange.
Speedtests on local servers:



Pinging boards.ie [89.234.66.107] with 32 bytes of data:
Reply from 89.234.66.107: bytes=32 time=388ms TTL=58
Reply from 89.234.66.107: bytes=32 time=397ms TTL=58
Reply from 89.234.66.107: bytes=32 time=416ms TTL=58
Reply from 89.234.66.107: bytes=32 time=398ms TTL=58

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 388ms, Maximum = 416ms, Average = 399ms

Will contact them now and see what the story is.

hellboy99

david7536 wrote: »

Will contact them now and see what the story is.

You hear anything back ?

hellboy99

hellboy99 wrote: »

You hear anything back ?

Ya they said there is "localised issues" with the exchange and they will look into it. tells me nothing really but il be pissed if it stays this bad all weekend. I have noticed some slow pings since students came back to the IT here but never this bad. Anyone care to make a guess whats happening based on the above pings?

hellboy99

david7536 wrote: »

Ya they said there is "localised issues" with the exchange and they will look into it.

Same here, was onto BT tech support myself and they said Eircom cleared my fault :rolleyes:, yet while I was on the phone to them my connection dropped again, it keeps dropping ever 4 - 6 minutes. So much for Eircom engineers, that's if they even bothered to look into the fault. I don't blame BT for going if this is the carry on they have to deal with when it comes to Eircom.

There are faults with many exchanges at present and for the past week, the two Eircom customers I know are having the exact same issues as myself and have both been told it's their routers and internal wiring, this after they tried various other routers, filters, direct connection to the master socket etc...

And the government want us to be a "smart" economy and bring in more IT businesses, are they right in the head :rolleyes: