You can shove your productivity up your hole Mr Tesco

MagicMarker

[quote=[Deleted User];62391363]Condescending much? Most people would feel stressed when they have a queue of ten people huffing and puffing behind them and a cashier sitting there as they struggle to quickly fling items in a bag and get their money together. What's the point? What time is it saving exactly to scan the items at lightening fast speed? (And BTW, the cashiers in Ireland barely ever help to pack anything). It is simply not logical. It is just as fast to scan the items at the speed the person can pack them, or for the cashier to pack. Countless times in Ireland, I've ended up with the next person's shopping coming down before I've finished packing ( and likewise, had mine going down before the person before me had finished). That's so annoying and inefficient. What is the POINT?[/QUOTE]
Have you even read the thread?

There was no queue.
The cashier explained that when they finished scanning they would help the OP pack.
The cashier explained that they had to keep scanning to stay on target, that's the point.

dave98

Long Onion wrote: »

What the feck is the world coming to?
this is really taking the piss
you can shove your KPI's up your arse.

If you didnt have your bobby with you and you had helpers with you, youd prob be giving out that she is going too slow. Id recommend you shop online - then you dont get to see how fast your groceries are packed or scanned

MementoMori

Anyone else keep reading the thread title as Mr Tayto?

Causing me some disturbing mental images.

mikemac

You must shop in a different Tesco to me OP.

The second last time I was there the girl was slow scanning my stuff, she was reading some womens magazine at the same time. You know, Cosmopolitan or something like that.

Or other times I've been standing like a fool with money in my hand while the shop assistant is checking their text messages.

I've my own sportsbag and can pack as fast as you can throw the shopping at me. I want fast cashiers, not slow. Get me in and out there as fast as you can

I never complain, wimp that I am.
Hell ya, I hope management catch onto it

alexiadexia

This is actually one of my pet peeves.
I fking hate shopping these days. If there's not some cranky b it@h behind you tutting as you pack your bags as fast as possible there's a lazy check out girl watching you pack. And why don't they help you pack anymore in most stores?? If you pay before packing then they usually start flinging the next customers stuff through so now I pack first (as quickly as possible) and then pay. You just can't win.... I'm getting stressed even thinking about it... grr :mad:

MagicMarker

MagicMarker wrote: »

Have you even read the thread?

There was no queue.
The cashier explained that when they finished scanning they would help the OP pack.
The cashier explained that they had to keep scanning to stay on target, that's the point.

I think you're the one who has missed the point. I was agreeing with the OP and gave my own example. I know the cashiers have to stay on target. My point is that it is stupid and illogical!! It takes the same time, whether the cashier scans them at lightening speed and lets them build up, or he/she scans at a normal pace and lets the customer bag. In the example given by the OP, the cashier would have had to have helped pack in the end anyway. It's another 'speed/numbers are everything' example of crappy Irish customer service. It might not seem like a big deal to you, but I notice and appreciate the level of customer service at my local shops in London. It is a LOT nicer, when you've had a busy day, to go in, get a smile and hello, have your bag packed and take your time getting your money ready, than to have some sour faced wench fling all your stuff down to the bottom, try to pack as your (and then the next person's) items keep flying at you, have the cashier tell you the total while you're still frantically packing and trying to get your money out at the same time. It makes NO sense. It doesn't make anything faster. It just makes me walk out feeling stressed and annoyed and not likely to go back.

AckwelFoley

use the self service checkout and punch yourself in the head if you are too slow or fast

Ostrom

Ruu wrote: »

His name is not really, Mr.Tesco, just so you know for future reference.

Its not as if he is demanding to speak with the burger king

MagicMarker

[quote=[Deleted User];62392452]I think you're the one who has missed the point. I was agreeing with the OP and gave my own example. I know the cashiers have to stay on target. My point is that it is stupid and illogical!! It takes the same time, whether the cashier scans them at lightening speed and lets them build up, or he/she scans at a normal pace and lets the customer bag. In the example given by the OP, the cashier would have had to have helped pack in the end anyway. It's another 'speed/numbers are everything' example of crappy Irish customer service. It might not seem like a big deal to you, but I notice and appreciate the level of customer service at my local shops in London. It is a LOT nicer, when you've had a busy day, to go in, get a smile and hello, have your bag packed and take your time getting your money ready, than to have some sour faced wench fling all your stuff down to the bottom, try to pack as your (and then the next person's) items keep flying at you, have the cashier tell you the total while you're still frantically packing and trying to get your money out at the same time. It makes NO sense. It doesn't make anything faster. It just makes me walk out feeling stressed and annoyed and not likely to go back.[/QUOTE]
A delightful story.

Mossy Monk

This thread explains why new people in supermarkets throw your shopping at you.

gandhi123

Long Onion wrote: »

I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me. Anyway, the checkout operator kepps scanning things through at the speed of light and starts building a leaning tower of Piza with my shopping. This meant I couldn't keep the cold things together and the cleaning stuff together etc etc.

So I asked her to stop for a minute until I caught up, she told me that she couldn't as she will get in trouble for having too high an idle time on her checkout and that all she could do is to keep scanning and when the transaction is closed out, she could help me pack.

What the feck is the world coming to? I am all for people being productive but this is really taking the piss - there was no one behind me and I felt like I was being rushed out the frigging door. For all the PC brigade, I have no issue with the staff member (though I did insist she stopped anyway) I feel sorry for her. My main issue is with the feckin middle management Deepak Chopra reading cuntbucket who came up with this idea.

I want to take my own goddamn time with my shopping so you can shove your KPI's up your arse. P.S. I'd actually like top hear your views on this so please don't send me to R&R.

Chances are they were probably all in the trolley together.. unless you segment your trolley too..:rolleyes:

So whats the difference??

Gummy Panda

Long Onion wrote: »

So I asked her to stop for a minute until I caught up, she told me that she couldn't as she will get in trouble for having too high an idle time on her checkout and that all she could do is to keep scanning and when the transaction is closed out, she could help me pack.

or maybe the staff maybe was at a staff meeting, didn't fully listen and assumed reducing average idle time was reducing all.

Seriously, the amount of staff I've seen being told one thing and then spouting something completely different to customers is shocking.

rubadub

[quote=[Deleted User];62392452]My point is that it is stupid and illogical!! It takes the same time, whether the cashier scans them at lightening speed and lets them build up, or he/she scans at a normal pace and lets the customer bag.[/QUOTE]I don't think it takes the same time. In lidl they lash them out, and I lash them into my bag right away, as quick as they dish them out. The rushing of one person does seem to put an urgency on people and they speed up their packing, I much prefer this but seems some people are finding it stressful, maybe they should pay the premium and shop elsewhere if they value the stress relief so much.

Also many people do not put items on the belt in the order they want to pack, or the checkout person does not check them in order. So often you have people packing bags standing and not packing items, they let them gather up and wait for their first bag to be full, before moving on. e.g. they wait to have all frozen food in one bag, and other cleaning products in another. Having all your stuff quickly allows for quicker division into various bags.

I very often am served while another person is still packing, I usually have only a few items so they are handed directly to me over the till and go straight in my bag. I have a good look to see which till operators are quick and who are slow. I seek the fast packers, maybe others should look for slow ones.

[quote=[Deleted User];62392452]It might not seem like a big deal to you, but I notice and appreciate the level of customer service at my local shops in London. ...
It just makes me walk out feeling stressed and annoyed and not likely to go back.[/QUOTE]And similarly it might not seem a big deal to you but I really appreciate them speeding up the whole process, and get stressed and annoyed waiting for slow packers and slow checkout staff. Another BIG point is that you can be paying for bags now, so people do not want some clueless runt packing bags in a nonsensical way.

EdgarAllenPoo

superscouse wrote: »

If you look the next time in Lidl, the cashier fires them through the scanner and then hits a button like subtotal. Then they go a bit slower. The clock is stopped!

Tesco are attempting the same thing but without lowering the prices.

I always wondered why they subtotalled so often, when I'm in work I usually do it because the aul ones at the checkout never have enough money for all the stuff they buy and it helps to keep track of things.

Wish more shops had the LIDL/ALDI checkout system, I try to do it myself but it doesn't stop people taking an age at the til.

We actually need the Simpsons Kwik E Mart system, an isle for single people buying a few items and an isle for the old biddy that take an age with packing, routing out every piece of shrapnel they can find and bore the cashier with rambling nonsense.

ejmaztec

rubadub wrote: »

The worst is people insisting to pack every single thing, and then it is like an utter shock to them to be asked to pay. Then a 5minute root around to find a purse, out with a wad of vouchers, and counting up pennies for several minutes only to find they don't have the exact change anyway. And FINALLY, after all seemingly paid for they ask for more plastic bags and have to pay again, and go through the whole payment process again. Of course the stingy kunts knew well they needed the bags and hoped not to be charged, and so force the till worker on min wage to fork out for it.

They're the real bastards in all of this. If any of them ever knew how close they were to getting their big lazy heads turned into fries, after the getting the full force of a wire basket brought down on their skulls, they'd get a feckin move on.:mad:

People shouldn't worry about looking after their kids, as when these disappear in a supermarket, they show up later in the toilet with new clothes and different coloured hair.

am i bovvered

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

True but we were so much happier back then before we lost the run of ourselves, simplier happier times

ejmaztec

am i bovvered wrote: »

True but we were so much happier back then before we lost the run of ourselves, simplier happier times

There was no going through the trauma of planning the weekly menu for the family, so I suppose that was "happy" in a miserable starvation, dead in a week kind of way.:eek:

Kradock

Remember the local shop down the road , you know the one that ok items were a couple of cents more expensive, but you got served with a smile and a chat , your shopping was put in a bag with care and you were wished a good day and you left feeling as though people mattered.

Oh well at least now you can have your shopping thrown at you as you become a statistical imprint on a database in the HQ of a corporation.

trish23

phasers wrote: »

In fairness, the OP's "problem" is unimportant whatever waqy you look at it

Not really. It was important to her - at that moment in time. Why should Tescos, or any retailer, have such a time & motion mechanism on their employees? Whose benefit are they serving, yours or theirs? Would you fancy working there? God help them Christmas Eve. Mind you, they'll probably have the charity bag packers to do their work for them...

MagicMarker

trish23 wrote: »

Not really. It was important to her - at that moment in time. Why should Tescos, or any retailer, have such a time & motion mechanism on their employees? Whose benefit are they serving, yours or theirs? Would you fancy working there? God help them Christmas Eve. Mind you, they'll probably have the charity bag packers to do their work for them...

Both.

Seriously, if people are too stupid to see this then I give up.

dave98

snyper wrote: »

use the self service checkout and punch yourself in the head if you are too slow or fast

best idea so far today! Someone with a brain!

ArmaniJeanss

Long Onion wrote: »

- there was no one behind me and I felt like I was being rushed out the frigging door.

I reckon she'd been told that she could take her break whenever there was no customer queueing at her till.
Suddenly she'd sensed her chance if she could just get you out of the way before someone else spotted her till.

Littleroo

When I feel rushed in a shop, I take great plesure in taken my money out of my purse really slowly........it drives them nuts !!!!!!

Cabaal

Wagon wrote: »

What the hell is that about? :mad: All you did was take a random month in 1846, pretend you were there and complain about how you were only going to live for 40 years. Then compare it to modern day developed society and try and pass it off as a glorious post hightlighting the unimportance of her problem in an effort to get as many "thanks" as possible! That's a bloody crappy post right there!

He was simply trying to show how pointless and how unimportant the OP's rant is

trish23

MagicMarker wrote: »

Both.

Seriously, if people are too stupid to see this then I give up.

No, I think you are the one missing the point. The customer in front of you is your customer. The person behind them has the choice of moving to a quicker till. Putting a 'speed mechanism' on the till will not judge customer service. The only thing it will judge is how quick they can take the money!

dave98

still reckon the self service/online shopping are the best option

fumpidge

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

Oct 2119 There will be No checkouts. :eek:

http://www.youtube.com/watch?v=eob532iEpqk

MagicMarker

trish23 wrote: »

No, I think you are the one missing the point. The customer in front of you is your customer. The person behind them has the choice of moving to a quicker till. Putting a 'speed mechanism' on the till will not judge customer service. The only thing it will judge is how quick they can take the money!

Have you ever been in a supermarket when it's very busy? Or are you purposely being obtuse?

rubadub

Littleroo wrote: »

When I feel rushed in a shop, I take great plesure in taken my money out of my purse really slowly........it drives them nuts !!!!!!

Yes, the other customers would be driven nuts, what a nice thing to do :rolleyes:
The person behind the till is no doubt paid be the hour so has all day to wait, its the others you are annoying.

triple-M

as a person who works occasionally on the tille i do the exact same,because if i stop to pack things half the time they customer either moans or bitches about their shopping not being packed right or gives out,theres just no pleasing some people

Dudess

I didn't get that feeling as I stood in the non moving queue in Tesco tonight...

Seriously though, that call-centre stuff they're making Tesco staff do now seems a bit full-on all right.

Joey the lips

The op's problem I actually noticed the other say. I thought it was just me or perhaps the operator. I think we should fight back

Buy loose veg take it out of the bags and let it go down the convayor 1 pce at a time. It will p1ss the hell out of tesco!

Better still, bring a sh1t load of change and spend a half hour counting it out. The beauty is they cannot refuse the money :P

Corruptedmorals

I think you should fight back with management (or where the orders actually come from: head office). The cashier is merely following orders. Counting out change reallly slowly merely pisses off the queue behind you, moreso than the cashier...who again, is following orders, however flawed they may be it's not their fault.

I HATE being 'the face' of store policy. The sheer amount of abuse is depressing.

Nick_oliveri

Dudess wrote: »

Seriously though, that call-centre stuff they're making Tesco staff do now seems a bit full-on all right.

What does that consist of?

taytothief

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

Brilliant:D

Seriously though, why are you telling us? its not our fault you didnt take your time packing your bags.

gingerhousewife

[quote=[Deleted User];62391363] I've ended up with the next person's shopping coming down before I've finished packing [/QUOTE]

Don't pay until you have finished packing, then they can't scan the next customer's things through. And make no apology for it, you've waited your turn and so can the person behind you.

Long Onion

mikom wrote: »

Oct 1846
As I awake in my four poster bed where I have spent the night safely cucooned in the finest imported Franch linen, I survey the gastronomic delights which the scullery maid has left at the foot of the bed. After slipping on my ermine house shoes I walk to the window and survey the estate which Mamma and Papa bequeathed me and thank god that I was not born to the parents of a small holding - they will find it extremely difficult to avoid eviction this winter.

What did they expect, staking their existence on the potatoe, I think I would have given them a lecture on the importance of diversification of agricultural portfolios - had I been so inclined. I cannot help but think that many of them spend their days dreaming of a future where one can go purchase the entire households requirements from a kind of 'super' market.

Life is good.

Oct 2009
I was in Tesco shopping which I found quite traumatic in between worrying about how to pay my mortgage and indeed pay for this weeks shopping now that I have lost my job. If that were not bad enough, rumour has it that we are all now to be forced into having abortions and sending our surviving sons to a conscripted armey where they will work like dogs for €1.84 per hour. NAMA is soon to be passed and they will force us to work in underground sugar mines to help line the pockets of the developers and bankers. How I yearn for a simpler time when we could look to the land to supply us with what we need, where life was full of comelyy maidens dancing at the crossroads and the church was never wrong. I wish I knew how to grow potatoes ...

FYP because life is so subjective (p.s. the original was indeed very funny, I tilt my cap sir)

On a more serious note, I have balls (though this is not something that I get teste over)

The point I was making in the original post was that life has gone from the sublime to the The simplest of tasks (i.e. getting the weekly shop) has now become a flustering experience because someone who once read "Who moved my cheese" has decided that the speed at which one scans one's shopping is more important than the customers shopping experience.

It may seem a small issue to some, but piling the bleach and washing powder up on top of my tomatoes and sliced pan to the point that they become squashed beyond the point of being edible really pisses me off, if we all just relaxed a little bit, life might be a little more enjoyable for us all.

phasers

The stuff doesn't pile up, it slides down the thingy. Unless the checkout girl got the box of washing powder and smashed your tomatoes to oblivion herself ,I think you're exaggerating

Long Onion

phasers wrote: »

The stuff doesn't pile up, it slides down the thingy. Unless the checkout girl got the box of washing powder and smashed your tomatoes to oblivion herself ,I think you're exaggerating

It does indeed slide down the thingy until the thingy is full and you are still at the other end taking the shopping out of the trolley - then it starts piling up and as the heaviest items are put at the bottom of the trolley to stop them squashing the rest, they end up being piled on top of the other stuff.

rubadub

gingerhousewife wrote: »

Don't pay until you have finished packing, then they can't scan the next customer's things through. And make no apology for it, you've waited your turn and so can the person behind you.

That is exactly the sort of thing that drives me mad, where people act all surprised at the though of having to actually pay, and spend ages fumbling around for a purse and vouchers and coins. I always make a point of paying even if I am still packaging. The person gets my clubcard & CC and while they are processing all the details I then continue packing, and by the time they are finished I am usually finished packing. If not they usually wait if I am still not ready. As I said before if people have paid in front and are still packing then the cashier can often process my 4-5items and hand them direct to me over the till.

What you are at is like a vicious circle, "I had to bloody wait for the slow old biddy in front of me, so I will make everybody else suffer too." I am the opposite, do unto others etc, I appreciate fast packers in front of me and like to afford the same courtesy to those behind me. I do not like cause unneccesary delay to people out of pure spite.

I wish they did have designated queues "slow packers", "fast packers" so you know what to expect. I also hate most self service checkouts, the ones in tesco never work right. Also there is meant to be a 10item limit, they should automatically stop working at 10 items and insist on payment, you see feckers with the weeks shopping going up to them.

ejmaztec

Long Onion wrote: »

It does indeed slide down the thingy until the thingy is full and you are still at the other end taking the shopping out of the trolley - then it starts piling up and as the heaviest items are put at the bottom of the trolley to stop them squashing the rest, they end up being piled on top of the other stuff.

That's why smart people make sure that they can get the heavy stuff out first.:cool:

gingerhousewife

rubadub wrote: »

That is exactly the sort of thing that drives me mad, where people act all surprised at the though of having to actually pay, and spend ages fumbling around for a purse and vouchers and coins. I always make a point of paying even if I am still packaging. The person gets my clubcard & CC and while they are processing all the details I then continue packing, and by the time they are finished I am usually finished packing. If not they usually wait if I am still not ready. As I said before if people have paid in front and are still packing then the cashier can often process my 4-5items and hand them direct to me over the till.

What you are at is like a vicious circle, "I had to bloody wait for the slow old biddy in front of me, so I will make everybody else suffer too." I am the opposite, do unto others etc, I appreciate fast packers in front of me and like to afford the same courtesy to those behind me. I do not like cause unneccesary delay to people out of pure spite.


I wish they did have designated queues "slow packers", "fast packers" so you know what to expect. I also hate most self service checkouts, the ones in tesco never work right. Also there is meant to be a 10item limit, they should automatically stop working at 10 items and insist on payment, you see feckers with the weeks shopping going up to them.

No, I have no surprise in paying for my shopping, and will do so, quickly, when I am ready. I am spending, on average, €150 on my shop, and I will pack my bags while I'm at the checkout. In my experience, the checkout person will not wait, once I have paid they will start firing stuff past. If you are only getting 4-5 items - go to the express checkout. If you choose not to, then don't you be surprised when there is someone with a trolley full in front of you. And you can tut behind me all you want, it won't make any difference.


And I do "do unto others"...I wait patiently for the person in front of me to finish. I then expect to be afforded the same respect. A little manners goes a long way.

davyjose

mikom wrote: »

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.

This is the greatest reply of all time.

destroyer

Oct 1846
As a man my life expectancy is just 40 years. I live in a one room, windowless mud cabin without a chimney.
I sleep on straw, sharing it with my pig and chickens.
My potatoes have just been ravaged by a strange disease, which has blackened the crop and given them a foul taste.
I don’t know if we will have enough stored food to last us more than a week or two.

Oct 2009
I was in Tesco yesterday and was a bit slower than usual packing the weekly shop as I was on my own and had the babby with me.
Anyway, the checkout operator kepps scanning things through at the speed of light.
This meant I couldn't keep the cold things together and the cleaning stuff together.[/quote]



Your doin' well buddy, still going strong (and producing babbies) and you approaching 200, life expecantcy of 40 my arshe.

Whiskey Devil

'Too much idle time'. F*cking hell.

Dudess

Nick_oliveri wrote: »

What does that consist of?

Meeting targets (taking for x amount of customers in x amount of time etc).

rubadub wrote: »

That is exactly the sort of thing that drives me mad, where people act all surprised at the though of having to actually pay, and spend ages fumbling around for a purse and vouchers and coins.

+1

rubadub

gingerhousewife wrote: »

In my experience, the checkout person will not wait, once I have paid they will start firing stuff past.

Well in the tesco I go to they usually help people pack. If the person packing looks well capable and the next person only has a few items they will serve them and hand it over the till. I have NEVER seen them throwing down the next persons ontop of the previous persons items, -in ANY shop. The payment process, from looking for money and processing it takes a while, I see lots of people getting a lot of packing done in this time.

gingerhousewife wrote: »

If you are only getting 4-5 items - go to the express checkout.

There is no express checkout in the one I go to. The self service ones usually take longer than the normal ones. I would like an express one, NOT a 10 items or less checkout, but one that specifically infers that you should be a fast packer & fast payer. 10 items of less lines usually end up taking longer, due to there being more payment transactions, which take a long time due to fumblers, and if people are even fast it takes a while.

gingerhousewife wrote: »

And I do "do unto others"...I wait patiently for the person in front of me to finish. I then expect to be afforded the same respect. A little manners goes a long way.

Yes, and I am saying I think it is bad manners to purposely delay people, you think otherwise. I would like to see a slow & fast lane, like in some countries people on escalators stand to one side for the slow coaches, and others can go up fast on the other. Like I say I have never ever seen them fire the next persons stuff down ontop of the previous ones, so I see no reasonable reason not to pay and pack while it is processed. I couldn't imagine them dumping 2 peoples stuff together since it would all get mixed up and cause arguments.

efb

efb wrote: »

UK??? Asda in london, checkout guy so slow time actually sttod still, guy in front paid in drips and drabs, wouldnt pay the full amount, cashier had to keep asking for more!

Shopping in Supermarkets in UK, worse than useless!

That's different. People in the UK love queuing.

gingerhousewife

rubadub wrote: »

Well in the tesco I go to they usually help people pack. If the person packing looks well capable and the next person only has a few items they will serve them and hand it over the till. I have NEVER seen them throwing down the next persons ontop of the previous persons items, -in ANY shop. The payment process, from looking for money and processing it takes a while, I see lots of people getting a lot of packing done in this time.


There is no express checkout in the one I go to. The self service ones usually take longer than the normal ones. I would like an express one, NOT a 10 items or less checkout, but one that specifically infers that you should be a fast packer & fast payer. 10 items of less lines usually end up taking longer, due to there being more payment transactions, which take a long time due to fumblers, and if people are even fast it takes a while.


Yes, and I am saying I think it is bad manners to purposely delay people, you think otherwise. I would like to see a slow & fast lane, like in some countries people on escalators stand to one side for the slow coaches, and others can go up fast on the other. Like I say I have never ever seen them fire the next persons stuff down ontop of the previous ones, so I see no reasonable reason not to pay and pack while it is processed. I couldn't imagine them dumping 2 peoples stuff together since it would all get mixed up and cause arguments.

1 - I have seen them throwing down the next person's groceries on top of the previous person's items, in plenty of shops.

2 - I always pay by Credit Card, the whole process takes approximately 30 seconds, during which time I am finishing packing my last few items into my alrady packed bags which are waiting in my trolley.

3 - I do not purposely delay anyone. I will be leaving the checkout at the same time either way, but I will not have the added stress of trying to make sure the next persons purchases do not get mixed up with mine.

4 - We can all be "fast" when purchasing 4-5 items, what about a weekly shop for a family of 5? I would consider myself a fast packer under these circumstances, but have no intention of over-rushing as this may result in broken eggs, burst yoghurts, or squashed bread. I pay enough for my groceries to want to get them home in an edible state.

5 - Again, paying and packing while it is processed is perfectly reasonable for 4-5 items, now try 40-50. And again, I have seen them throw them down, as have previous posters on this thread. You couldn't imagine it? Really? I weep for the imagination of our youth ;-)

6 - I believe that every customer gets their turn and is entitled to same. (I don't shop in Aldi or Lidl). I wait patiently for the customer/customers ahead of me to finish packing their groceries. If the checkout person starts to scan mine through I will ask him/her to wait as the people ahead are obviously not finished. I will continue to expect the same respect and good manners from the person behind me, and will be oblivious to any sighs or ill-mannered tuts. At the end of the day there will only be one person stressed from such impatience, and it certainly isn't going to be me.

7 - With regard to your fast lane/slow lane idea, I would have no problem with it. And would happily go into the "slow lane" if it would rid me of impatient, ill-mannered, customers behind me. However there is no such system, so they will have to suck it up and wait their turns.

rubadub

rubadub wrote: »

Like I say I have never ever seen them fire the next persons stuff down ontop of the previous ones, so I see no reasonable reason not to pay and pack while it is processed. I couldn't imagine them dumping 2 peoples stuff together since it would all get mixed up and cause arguments.

That's exactly what they do. All the time. It happens to me a good bit and I'm really not a slow packer. Am conscious of the queue behind me and try to hurry up, but it's impossible to pack as fast as they scan. Even opening the bag gives the checkout girl a 5 second head start, never mind waiting for the person before you to get out of the way so you can move down to the end :rolleyes: