iPod problem.

Lmao_Man

Hello,

Dont know if i have any rights about this,and just wondering what i should do.

I've heard that just because a warranty is gone,it doesnt mean that you cant get any compensation for something thats faulty etc.

So basically,i bought an iPod Touch around 1 year and 8 months ago,its been dodgey,and now doesnt work at all,battery always says its low when its full etc (when it does turn on).

The shop i bought it from,told me they cant help since that they dont sell the product anymore:pac:

But im just wondering,could i get a replacement,even a repair if i go in saying under the sale of goods + supply of services act that it says it must be fit for its purpose (its not) and of merchantable quailty (again,its not).

So what do you think ? Should i go in and try to get a repair etc,or should i just forget about it ?

Kinky Slinky

i think your pushing your luck after 2 year

Antigone05

the only way you can get anywhere is to peruse through the small claims court.

apple would have supplied the retailer with 1 year warranty with their products and would not entertain anything after that. explain this to them and politly say you are going to go through the small claims court ..either you will get sorted at store level or @ court

dudara

With Apple products, you're better off dealing with Apple themselves rather than the retailer. Try contacting Apple Customer Care and see what they say to you.

Nody

dudara wrote: »

With Apple products, you're better off dealing with Apple themselves rather than the retailer. Try contacting Apple Customer Care and see what they say to you.

If I remember correctly Apple tend to be very strict on their 1 year rule if you did not buy the Apple insurance (generally a waste of cash if you don't need help with how to use OS X etc.).

If they give the hardline (and I expect they will) then you need to go for the retailer as they are the once you have a contract.

BostonB

I thought EU law was 2yrs. So that might work in the small claims court.

However the iPod might just need a hard reset.

I fixed one buy removing the battery for a few minutes then resetting it.

dudara

BostonB wrote: »

I thought EU law was 2yrs. So that might work in the small claims court.

The 2 year EU directive might apply here alright - but don't go straight to the SCC - give Apple or the retailer a decent chance to sort it out first.

craichoe

BostonB wrote: »

I thought EU law was 2yrs. So that might work in the small claims court.

However the iPod might just need a hard reset.

I fixed one buy removing the battery for a few minutes then resetting it.

The iPod batteries are non removable normally .. did you wedge it open with a penknife ?

BostonB

craichoe wrote: »

The iPod batteries are non removable normally .. did you wedge it open with a penknife ?

Not a penknife, blade from a craft knife. Theres loads of guides on the web how to open a iPod. You do it your own risk. The one I did was about 5yrs old (4th gen) so well out of warranty. The latest ones (6th gen onwards) are meant to much harder to open.

Nody

dudara wrote: »

The 2 year EU directive might apply here alright - but don't go straight to the SCC - give Apple or the retailer a decent chance to sort it out first.

It would not apply actually as Ireland did not sign it (stating that the current legislation gives more protection).

BostonB

What a pain. Some products like Sony mobiles have 2yrs anyway.