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Sky TV/Service providers

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  • 06-10-2009 10:31am
    #1
    London_irish
    Closed Accounts Posts: 2 ✭


    Why is it that when you join a new service, i.e. Sky TV that the offers are more geared to you to join? What about your existing customers? I have Sky+ and looking to get and additional Sky+ point for another room. It will cost €199 for the box and €100 installation fee. Whereas if a new customer joins Sky TV, it will only cost €199 for the 2 points!!! Where's the logic? It will end up costing us nearly €400+ to get the 2 points installed.

    When speaking to them, they have major chips on their shoulders. One customer service agent actually hanged up the phone!!!! And they are so rude.

    I am not asking for much, just someone to justify the fact of over-charging customers? This seems to be the case with ever service provider. Best offers to new joins and the crap given to the existing customers.


Comments

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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    I understand where you are coming from, but right now your complaint isn't a Consumer Issue - it's probably more suited to Rip Off Ireland.

    dudara


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    #3
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    New customer, new contract, long term revenue.

    Existing customer - well ... 30 day notice to end contract.

    It makes business sense, for Sky, UPC, etc to make such offers to attract new customers.


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    #4
    tomsav
    Closed Accounts Posts: 31 ✭tomsav


    They should offer the same to existing customers but only if they sign up for at least another 12 months.


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    #5
    Danno
    Registered Users Posts: 8,913 ✭✭✭Danno


    1 - Ring Sky and cancel your subscription

    2 - Ring a while later and sign up with your name As Gaeilge.

    3 - Simple. Nice new contract with your €100 saved.

    Advice: Sign up for Sky+ HD if you have a LCD TV.


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    #6
    Corkfeen
    Closed Accounts Posts: 4,940 ✭✭✭Corkfeen


    Danno wrote: »
    1 - Ring Sky and cancel your subscription

    2 - Ring a while later and sign up with your name As Gaeilge.

    3 - Simple. Nice new contract with your €100 saved.

    Advice: Sign up for Sky+ HD if you have a LCD TV.

    I'm guessing this works. Know anyone whos done it?


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    #7
    RayCon
    Registered Users Posts: 4,861 ✭✭✭RayCon


    Corkfeen wrote: »
    I'm guessing this works. Know anyone whos done it?

    I left Sky (old Grundig Sky box) and went back to them a year later as a "new" customer (new Sky + box) by putting an "O" in front of my surname, got the New customer deal of €50 Installation + free Sky + box ...


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    #8
    parsi
    Site Banned Posts: 5,904 ✭✭✭parsi


    I'd be concerned about how they upped their prices on 1 October due to a VAT change.

    Only problem is that this was a UK VAT rate and surely they should be charging the Irish VAT rate as they are well over the VAT Threshold ?


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    #9
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    Corkfeen wrote: »
    I'm guessing this works. Know anyone whos done it?
    I got my wofe to sign up, she just told them she was the new householder, with the same surname.


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