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Cancelled Laser card while abroad?

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  • 07-10-2009 9:55pm
    #1
    deecom
    Registered Users Posts: 425 ✭✭


    Ok, so went to withdraw money from my BOI account only to be refused. I have money on the account and the card is in date. So i rang 365 banking, only to be told the card has been cancelled and there is no note o reason why. They have told me to contact my local branch and see why. Now if i was in Ireland this would be ok. However i am living abroad for a bit now and even if they send a new card it will take a while for it to get to me. I need to take money off it now. Any ideas what they can do in this case? It seems strange and more to the point puts me in a situation where i cannot access my funds!:mad::mad::mad::mad:


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    #2
    none
    Registered Users Posts: 569 ✭✭✭none


    I guess you should tell them you're living abroad. I know they might become suspicious about any irregular/regular foreign transactions. I once had my CC blocked while abroad so now I have at least one spare when going abroad. If they know you're based in Slovenia, they would hardly ask you to come to your branch (unless there's one in Ljubljana).


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    #3
    deecom
    Registered Users Posts: 425 ✭✭deecom


    They are aware i am living abroad, the problem is they cancelled the card, without sending a new one, and now nobody in Boi seems to know why. Also the time i lose while not being able to access my funds!


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    #4
    Gordon
    Registered Users Posts: 35,524 ✭✭✭✭Gordon


    Can you do an international transfer to access your funds?


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    #5
    none
    Registered Users Posts: 569 ✭✭✭none


    If they're sending you a replacement to Slovenia, you just have to wait. Use your CC for cash withdrawals in the meantime. It's Euro zone so should be easy.


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    #6
    stepbar
    Closed Accounts Posts: 6,123 ✭✭✭stepbar


    deecom wrote: »
    They are aware i am living abroad, the problem is they cancelled the card, without sending a new one, and now nobody in Boi seems to know why. Also the time i lose while not being able to access my funds!

    Well it should be very easy to find out. If a staff member cancelled the card, their staff number will be recorded. If you are forcing credit, then credit control probably canceled it. If the card is expired, then the system automatically reissues a new card.

    I advise to contact the customer service manager in the morning.


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