BT Dont do Broadband anymore ? But use vodafone instead ?

Jonathan

I've moved my broadband to UPC but Vodafone are dragging their heels about cancelling the broadband on the ADSL line. I can't port my phone number over to UPC until they release it. :mad:

kleefarr

I've been getting great speeds for over two months now.

But this morning I got 'The Vodafone letter'. Two months and I'll be swapped over from BT to Vodafone. God I'm dreading it. :mad:

Shammy

i left vodafone broadband 3 months after i migrated from bt, their techs are NOT techs customer service havent a clue , and when i sent 2 pms to vodafone paul on here i got no reply .

kleefarr

What about the new automatic 12 month contract? Were you penalised?

Jonathan

kleefarr wrote: »

What about the new automatic 12 month contract? Were you penalised?

BT customers weren't subject to a new contract.

kleefarr

Jonathan wrote: »

BT customers weren't subject to a new contract.

That's good news.
I'll see what it's like when I get it before making any decisions.

Shammy

No A: i was still in ther reminder of my bt contract (i didnt want to be migrated to vodafone , i had no choice)

B: They were not providing the service they were supposed to.

SoundWave

I got the letter last week but only just noticed that they want to move me from the BT 24mb package @ €48.70pm to the Voda 24mb @ €56pm

I rang them there but nobody was able to explain why there was an increase of €7.30 for the same old service.

I had thought there were honouring the T's & C's of the BT contract.

Anyone else have the same issue?

Baneblade

i got the first letter too. was worried about the prive difference as they charege more then BT and eircom. if they are going to up the price, and i have a feeling lower the upload speed, im going to move to eircom just does not make sense from a purely consumer standpoint.

kleefarr

There was no mention fo price on the letter I got. Just telling me they would be swapping me over within the next two months.

SoundWave

sorry i should have said... that was the second letter id received... giving me actual dates and plan comparison.

Rang voda there to see why there was a price difference for a lesser service (upload downgrade to 768Kbps) but apparently since im not yet activated on their system yet they could not tell me anything... useless.

I think i will probably wait and see how the speeds are etc and possibly move to UPC 30Mb.

Baneblade

got the second letter with the plan comparison but its missing the date i assume it would be early april

artielange

Just a tip for people that are still with BT. Switch your package now as if you want to downgrade you will signed into a 1 year contract. Not sure if your BT commitments switch. But find out for sure now because I am positive about after.

cable842

Can Vodafone offer the same service as Bt Broadband ?

Vunderground

With BT I share the line with 24 others with Vodaphone it will be 48. Keep meaning to move to Magnet or UPC!

When it first emerged that BT were leaving I got a letter offering me a month free service if I signed a one year contract - which I didn't.

cable842

I got a letter in my place last week saying broadband would finally be in our area in 12 weeks at all.

so hopefully I rang ntl and they dont seem too know whats goin on at all they said eh em ah em it will be in your place by may or june

magnet net I was goin to sign up with rory on here hes the magnet guy on boards.

55 euro a month for 10mb I told him make it 40 like ntl and we have a deal and he said no way. I said far enough

wildswan

Just to update, I had serious problems, but it seems to be ok for the last 2 weeks or so. Might be teething troubles, to be fair to vodafone. I was convinced they were robbing us

crawler

Probably your exchange was upgraded

http://www.boards.ie/vbulletin/showpost.php?p=65497311&postcount=1622

1013

I was with BT for years; their customer service was a disaster, and billing also had problems. However, the product worked and was stable which is why I stayed with them

With the move to Vodafone, I'm not so happy. Line drops out for no obvious reason, or resets itself more than once a day etc. Recently they have made changes to the way the service works, despite them saying that there would be no change.

I'm not sure that I want to go with Eircom either, and UPC don't seem to have a good reputation, based on the comments on Boards.

The question now is who should I go with?

I have a land line, so a service similar to the one BT provided will do me just fine.

Suggestions welcome!

Thanks

PS Should have mentioned: based in Dublin, near Dun Laoghaire

Sierra Oscar

Hey guys,

My father was with BT under a business broadband and phone package, and he says he was contacted today by telephone telling him that his contact expires at the end of this month and he must now take out a new contract. I thought the contracts would just continue to roll over as the letter he received a few months back suggested? Ill have to get a hold of him to see what exactly the rep said over the telephone, but I suspect they are trying to move him to a more expensive package.

Anyone know the situation with the migration from BT Ireland to Vodafone for those under business packages?

Cheers!

branners69

I just rang Vodafone there to change my package from the €62 24mb with off peak calls to the €52 7mb with anytime calls. Firstly they tried to charge me €21 to downgrade and then they said I must sign up to a 12 months contract?

Anyone else get out of signing up to this 12 months contract, I find it strange that by only changing a package they can force me to sign up for 12 months? It would be like Sky sticking you with a 12 months contract when you downgrade from the movie/sports channels!!!

TheZohanS

Sierra Oscar wrote: »

Hey guys,

My father was with BT under a business broadband and phone package, and he says he was contacted today by telephone telling him that his contact expires at the end of this month and he must now take out a new contract. I thought the contracts would just continue to roll over as the letter he received a few months back suggested? Ill have to get a hold of him to see what exactly the rep said over the telephone, but I suspect they are trying to move him to a more expensive package.

Anyone know the situation with the migration from BT Ireland to Vodafone for those under business packages?

Cheers!

The contract keeps rolling on, no need to sign up for another 12 months. The rep that contacted him was spoofing so he could put it down as a sale.

Don't sign up for another 12 months.

artielange

branners69 wrote: »

I just rang Vodafone there to change my package from the €62 24mb with off peak calls to the €52 7mb with anytime calls. Firstly they tried to charge me €21 to downgrade and then they said I must sign up to a 12 months contract?

Anyone else get out of signing up to this 12 months contract, I find it strange that by only changing a package they can force me to sign up for 12 months? It would be like Sky sticking you with a 12 months contract when you downgrade from the movie/sports channels!!!

No I asked over in the Talk to Vodaphone forum and it took awhile to get the answer but it was no. Trying to move from 8mb to 7mb for a savings of 20 euro but they want a new 12 month contract.

Zynks

I got a letter from Vodafone recently saying they will be upgrading me from 3 mb to 8mb at no extra cost. It seems they are feeling the pressure from Chorus upgrades and want to tie people for as long as they can.

I also checked if I could move from the 3mb + talk to 3mb + off peak, which would give landline calls for free and just a €1 increase in package price, but.... that would involve a one year contract, which I have no intention to signing up to. Chorus fibre will be in my area in a few months, yay!

xi

I'm a recent BT refugee to Vodafone, I have found no difference in speed, I have however noticed Speedtest.net still states my ISP is Esat, will this change?

Sierra Oscar

TheZohan wrote: »

The contract keeps rolling on, no need to sign up for another 12 months. The rep that contacted him was spoofing so he could put it down as a sale.

Don't sign up for another 12 months.

Thanks - I found out what it was, something completely different. Vodafone seem to be changing all of the static IP addresses that were handed out under BT. Pain in the arse to be honest, as I need to go and reconfigure the server.

branners69

Am done with Vodafone. I have had an afternoon of pure hassle with them.

Apparently Vodafone can only offer me the 7mb package with total calls and 30gb download limit for €56 for another 30gb it would cost €4 so a total cost of €60, whilst all other vodafone customers get it for €52! So I have contacted Eircom and UPC to see who wants my business as it is obvious that Vodafone dont want it!

If you are a previous customer of BTs you will be a second class citizen with Vodafone!

wayhey

Can anyone help me out here because Vodafone's customer care is awful? I can't register on their Vodafone View because I'm not on the mobile network. The whole thing is really starting to annoy me.

We switched over from BT and have the same router. The speeds weren't great before and get worse in the evening, unsurprisingly. But a few days ago the main desktop stopped working. It's connected alright, but pages seem to load forever and ever - I can't visit anything though the PC still thinks it's connected.

Wirelessly, the connection works fine on both my Nokia and this laptop. But the direct Ethernet connection to the router won't. Anyone got any ideas? The best the guy in the call centre could come up with was uninstall your web browser. And I download a new one...how? It's driving me crazy, anyone have any recommendations apart from leaving them?