O2 Retail return policy?

flodis79

I read that the return policy is one week in unopened/unused condition. But how strictly do they enforce this? Say if I try the phone and use it lightly with care, would they still accept a return?

drunkmonkey

If you made a call, they could refuse, and they'll want to know the reason..

just be tough as nails and explain to them it's cutting out intermittently and you would like a full refund, don't take no for an answer.

center15

I was told today and I asked twice! That I could use the phone and return within 7 days.

Gillo

If you don't like it, you have seven days remorse, but it'll have to be in perfect condition, with everything.

flodis79

center15 wrote: »

I was told today and I asked twice! That I could use the phone and return within 7 days.

Yeah that sounds fair, however, the t&c says unused condition so it is a vague..

Hennybug

I posted this on another thread but it was not specifically this query. I bought a Nokia 2730 on Saturday and hate it, screen goes black after @ 20 seconds, no light to indicate a message/missed call and sound quality is crap! I've recycled the box though and obviously have used it - am i on a total loser?

Mimikyu

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Hennybug

I brought the phone back today and said i wasn't happy with it and was prepared to pay a bit more for a better one. I had dug the box out of the recycling although it was more flat than a box They exchanged it for another without a problem and confirmed they have a 7 day "remorse" period.

Mimikyu

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Hennybug

Captain Morgan wrote: »

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I know i was really surprised, i just mentioned the few problems i'd had, none of them faults and the guy said that's no problem we have a 7 day remorse period for returns! Love my new phone

Mimikyu

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Hennybug

I got the Nokia 6303i only an extra €20 and streets ahead!

Mimikyu

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