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NTL Cancellation

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  • 18-10-2009 1:45pm
    #1
    New2Galway
    Closed Accounts Posts: 49 ✭


    Hi

    Hoping someone can advise me! (Can't find NTL Documents)

    I signed up with NTL in July and it now looks like I will have to move back home.

    Does anyone know if they insist on one year contracts? Or can it be terminated whenever?


Comments

  • Options
    #2
    CutzEr
    Closed Accounts Posts: 837 ✭✭✭CutzEr


    You'll have to pay however remaining months you have.

    i.e., your paying 50euro a month and have 4 months left in your contract., you'll have to pay 4x 50euro (200euro)


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    #3
    pleasant Co.
    Moderators, Technology & Internet Moderators Posts: 7,404 Mod ✭✭✭✭pleasant Co.


    CutzEr wrote: »
    You'll have to pay however remaining months you have.

    i.e., your paying 50euro a month and have 4 months left in your contract., you'll have to pay 4x 50euro (200euro)

    No, you'll have to pay a €100 cancellation fee.


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    #4
    bcirl03
    Registered Users Posts: 484 ✭✭bcirl03


    Whatever you do make sure all correspondence with NTL is by registered post. Don’t phone and expect anything to be cancelled etc.

    Well documented cases on boards.


  • Options
    #5
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    I recently canceled my TV service with them and they requested that an email be sent to resolutionteam@upc.ie. They said that I received an email back but I didn't. They did however action the request 30 days from the date of receipt - which is their policy.

    As said earlier there is a 100 euro charge per cancellation.


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    #6
    monkeypants
    Closed Accounts Posts: 2,386 ✭✭✭monkeypants


    What they used to do in the UK was ask to transfer the account to an address that NTL couldn't service. NTL couldn't charge the customer for cancelling a service that they couldn't provide. Not sure if they allow it here.


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