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Laser transactions refunded to my card for some reason

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  • 22-10-2009 6:20pm
    #1
    sitstill
    Registered Users Posts: 1,380 ✭✭✭


    I used my BOI laser card in a shop on Tuesday and in a different shop on Wednesday. However I just noticed today that both transactions were refunded to me and it says "CR ADJUSTMENT". Why was this?


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    #2
    GerardKeating
    Registered Users Posts: 7,650 ✭✭✭GerardKeating


    sitstill wrote: »
    I used my BOI laser card in a shop on Tuesday and in a different shop on Wednesday. However I just noticed today that both transactions were refunded to me and it says "CR ADJUSTMENT". Why was this?

    Does the original Sale transactions also appear ?


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    #3
    LionelNashe
    Registered Users Posts: 1,961 ✭✭✭LionelNashe


    If you look at the charges on Tuesday and Wednesday, is it possible that you were double-charged due to some bank glitch, and that they are now refunding one set of charges?


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    #4
    sitstill
    Registered Users Posts: 1,380 ✭✭✭sitstill


    The original sales transactions do appear - but both only appear once each.


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    #5
    LionelNashe
    Registered Users Posts: 1,961 ✭✭✭LionelNashe


    Hmmm. I don't know, so I am going to engage in some baseless speculation instead.
    BOI had a problem last month and double-charged 120,000 customers. I would guess that they have run into some problem again and have had to reverse a load of charges from Tuesday and Wednesday of this week, even from people like yourself who weren't affected, in order to undo the mess. Now that they have done that, they will probably bill the charges again in the next couple of days.


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    #6
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,920 Admin ✭✭✭✭✭Toots


    This happened to me also, but only for two shops I was in. The fully posted transactions are showing on my statement, then the shadow debits and credits are showing in the unposted transactions. The rest of the transactions I did that day went through fine though. Perhaps only certain retailers were affected?


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