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Line problems

  • 28-10-2009 4:40pm
    #1
    marcusarillius
    Registered Users Posts: 98 ✭✭


    Hi. Any help that anyone can shed on my problem would be greatly appreciated.
    I am a smart customer. And having really Unreliable service and can't get them to shed any light on the problem.
    seems line is ok when using orbit and multiple connections are getting a combined speed averaging 790k constantly without fail but single connections are maxing around 450k even from rapidshare premium account. Alot of friends are using the same servers and never hit any limiting problems. And then any traffic through the browser or through STEAM is so slow in comparison. The download manager with multiple files comin down is reaching full 7mb line capacity whereas everything else my line is operating at 1mb speed!
    Post added at 12:54 PM
    Previous post was at 12:37 PM


    just tried downloading a file from HEANET and through browser was averaging 40k, through orbit was averaging 390k but still if HEANET is'nt limited should have gotten it at 790+ from orbit even and it does'nt make sense why standard browser traffic is so slow in comparison??
    Post added at 01:09 PM
    Previous post was at 12:54 PM


    Just did 3 tests. 1 from http://www.testmy.net/ and results are as follows

    Your connection is: 96 Kbps or 0.1 Mbps
    You downloaded at: 12 kB/s
    You are running: 2 times faster than 56K and can download 1 megabyte in 85.33 second(s)
    Member Ident: CompID:772180825228
    Test Time:: 2009/10/28 - 7:02am
    Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 (.NET CLR 3.5.30729)
    Test ID: 2OIERHLW5 (if this is a screenshot go to testmy.net to see if this is fake)
    Diagnosis ^info^: May need help : running at only 4.65 % of your hosts average (mysmart.ie)
    This was tested from a 97 kB file and took 8.295 seconds to complete


    second test from www.speedtest.net results are as follows

    http://www.speedtest.net/result/605118875.png


    The final test was using speed test on the SMART site. results are..

    Download Speed: 945 kbps (118.1 KB/sec transfer rate)
    Upload Speed: 284 kbps (35.5 KB/sec transfer rate)
    Latency: 51 ms


Comments

  • #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    What speed are you supposed to have, and what are your line stats?


  • #3
    marcusarillius
    Registered Users Posts: 98 ✭✭marcusarillius


    7meg.

    supposed to be 364 up/7168 down according to router.

    What line stats are you referring to?


  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,539 CMod ✭✭✭✭Spear


    marcusarillius wrote: »
    7meg.

    supposed to be 364 up/7168 down according to router.

    What line stats are you referring to?

    Attenuation and SNR margins.


  • #5
    marcusarillius
    Registered Users Posts: 98 ✭✭marcusarillius


    Sorry but how do i find them out?

    Thanks for the help by the way.

    These any help?
    http://www.pingtest.net/result/1906734.png

    http://www.pingtest.net/result/1906773.png

    ran 2 tests back to back with slightly varying results.


  • #6
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,539 CMod ✭✭✭✭Spear


    marcusarillius wrote: »
    Sorry but how do i find them out?

    Thanks for the help by the way.

    What modem were you given?


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  • #7
    marcusarillius
    Registered Users Posts: 98 ✭✭marcusarillius


    THOMSON ST546


    Also if it helps sys specs are..

    processor - intel quad q9550 @ 3.82ghz
    motherboard - asus striker II extreme
    ram - corsair dominator ddr3 1800mhz
    GPU - EVGA GTX280 HC
    psu - OCZ modXstream 900w
    hard drives - 2 x 150gb Raptors in raid 0 + 1tb samsung spinpoint
    OS - Vista64 ultimate


  • #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You'd need to log on to the router, probably 192.168.1.1 and get to the stats page to see SNR and Attenuation figures. Not sure where you'd find them on the Thomson modem.


  • #9
    marcusarillius
    Registered Users Posts: 98 ✭✭marcusarillius


    Link Information

    Uptime: 0 days, 5:06:48
    DSL Type: G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]: 384 / 7,168
    Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
    Output Power (Up/Down) [dBm]: 0.0 / 2.0
    Line Attenuation (Up/Down) [dB]: 5.0 / 9.0
    SN Margin (Up/Down) [dB]: 18.0 / 15.0
    Vendor ID (Local/Remote): TMMB / BDCM
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    Loss of Link (Remote): 0
    Error Seconds (Local/Remote): 0 / 0
    FEC Errors (Up/Down): 0 / 24
    CRC Errors (Up/Down): 0 / 0
    HEC Errors (Up/Down): 0 / 0


  • #10
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,539 CMod ✭✭✭✭Spear


    marcusarillius wrote: »
    Link Information

    Uptime: 0 days, 5:06:48
    DSL Type: G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]: 384 / 7,168
    Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
    Output Power (Up/Down) [dBm]: 0.0 / 2.0
    Line Attenuation (Up/Down) [dB]: 5.0 / 9.0
    SN Margin (Up/Down) [dB]: 18.0 / 15.0
    Vendor ID (Local/Remote): TMMB / BDCM
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    Loss of Link (Remote): 0
    Error Seconds (Local/Remote): 0 / 0
    FEC Errors (Up/Down): 0 / 24
    CRC Errors (Up/Down): 0 / 0
    HEC Errors (Up/Down): 0 / 0

    That line attenuation is exceptional. Since this is you
    http://support.smarttelecom.ie/forums/showthread.php?t=3496
    you'd better get the Smart tech guys to see what's happening.


  • #11
    marcusarillius
    Registered Users Posts: 98 ✭✭marcusarillius


    Thanks.

    They did'nt seem to have an idea what is wrong but will keep on to them.
    Thought it was worth asking around to see if anyone has encountered similar problems.

    So from the settings i posted does it make any sense that i am getting such mixed results in performance?

    Would it be worth trying another router do you think?

    They said that contention on the line is 40:1 but if was getting choked i should'nt be getting the full speed with orbit like i am getting should i?


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