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SB X-fi problem with Windows 7

  • 30-10-2009 4:45pm
    #1
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭


    Hi, I'm having some issues with my Creative Soundblaster X-fi Platinum. Sound was working fine yesterday and earlier today. I did replace my ram this morning but I did recheck the card to make sure it was seated properly. I have uninstalled and reinstalled the driver several times and it's the latest version. OS is Windows 7 64-bit. If anyone has any ideas I'd really appreciate it.


Comments

  • #2
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    Adyx wrote: »
    Hi, I'm having some issues with my Creative Soundblaster X-fi Platinum. Sound was working fine yesterday and earlier today. I did replace my ram this morning but I did recheck the card to make sure it was seated properly. I have uninstalled and reinstalled the driver several times and it's the latest version. OS is Windows 7 64-bit. If anyone has any ideas I'd really appreciate it.
    You haven't indicated the problem yet?


  • #3
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    cpu-dude wrote: »
    You haven't indicated the problem yet?

    An excellent point thanks! :)Yeah sorry, there is no sound at all now. Regardless of program or whether I use the speakers or headphones.


  • #4
    MartMax
    Registered Users, Registered Users 2 Posts: 1,667 ✭✭✭MartMax


    Any chance the device is not detected or recognised at all? I had the same problems few months ago on Vista and Windows 7 RC but I suspect it was down to my X-Fi itself. I gave up and am just using the onboard sound these days.


  • #5
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    mart_max wrote: »
    Any chance the device is not detected or recognised at all? I had the same problems few months ago on Vista and Windows 7 RC but I suspect it was down to my X-Fi itself. I gave up and am just using the onboard sound these days.

    Thanks for the reply. No, it's recognised. Shows up fine in Device Manager ("This device is working properly." etc). It's even the proper Windows 7 64-bit driver. Like I said it was working fine up until earlier. Only changes I made were adding the 4 Gb of Ram and I installed Real Alternative/Media Player Classic. I did a system restore to 2 days ago and still no luck. I had no problem under Vista actually.

    On board sound isn't an option as I need the inputs on the breakout box.


  • #6
    Outkast_IRE
    Registered Users, Registered Users 2 Posts: 7,516 ✭✭✭Outkast_IRE


    Is reinstalling the OS and starting from scratch an option .
    Can you try the card in a different slot.


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  • #7
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    Outkast_IRE wrote: »
    Is reinstalling the OS and starting from scratch an option .
    Can you try the card in a different slot.

    Can't move the card, it's a micro ATX board. Reinstalling looks like my best option. Creative's website is no use (and ridiculously slow). I'm not too bothered about reinstalling. I only installed the OS a few days ago and everything is well backed up. It's just the hassle of it. :(


  • #8
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    Right I've solved this if anyone's interested. Not quite to my satisfaction but it'll do for now. Apparently Creative's Windows 7 64-bit drivers have a problem with 4 or more GB of Ram (which I installed his morning) on Windows 7 64-bit. Solution was to set the maximum amount of Ram to a value of less than 4096 in the boot option of msconfig. I went with 4032 but I suppose any value might do. Problem is Windows now only reports 2.87 GB out of the 4 as being usable. I swear to god, this is the last time I buy any Creative product.


  • #9
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    Very weird.

    I've the same card, and 4gb of ram in my machine. Running Windows 7 Professional, 64bit, and my sound works correctly.

    Windows installation detected the card and then the Creative update installed the latest Creative drivers.

    No plans to increase my ram yet, but I'll take note.


  • #10
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    Paulw wrote: »
    Very weird.

    I've the same card, and 4gb of ram in my machine. Running Windows 7 Professional, 64bit, and my sound works correctly.

    Windows installation detected the card and then the Creative update installed the latest Creative drivers.

    No plans to increase my ram yet, but I'll take note.

    Hmm maybe it's because I went from 2GB to 4GB after I had installed everything. I don't see how that could be the problem but nothing would surprise me anymore. I might do a full reinstall of Windows anyway to see if that helps. I'm not going to lose much since I don't have many programs installed yet.


  • #11
    Outkast_IRE
    Registered Users, Registered Users 2 Posts: 7,516 ✭✭✭Outkast_IRE


    very strange i have windows 7 64bit , 8 gigs of ram and a creative fatality titanium sound card no problems whatsoever , went onto creative website myself and downloaded the windows 7 drivers worked perfect better than their latest vista ones worked.


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  • #12
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    Outkast_IRE wrote: »
    very strange i have windows 7 64bit , 8 gigs of ram and a creative fatality titanium sound card no problems whatsoever , went onto creative website myself and downloaded the windows 7 drivers worked perfect better than their latest vista ones worked.

    Just to be sure, I set the max memory back to 4096 and guess what? no sound. :mad:


  • #13
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    The driver I'm using -

    Creative X-Fi Audio Processor (WDM), Creative Technology
    ctaud2k.sys (6.0.1.1374)


  • #14
    Adyx
    Registered Users, Registered Users 2 Posts: 2,997 ✭✭✭Adyx


    Update! Microsoft's Windows 7 hardware compatibility page actually lists the X-Fi Platinum as incompatible with Windows 7 32-bit and 64-bit despite Creative making a Windows 7 driver and it working fine with 2GB ram. The good news is I installed Daniel K's modified driver and it works perfect with 4GB. I couldn't get any of the supplied apps to install (Console Launcher, ALchemy etc) but as long as the sound works and I can switch modes I'm happy. :)

    @Paulw: I can't remember now what the driver version was, but it was the latest Windows 7 64-bit driver listed for the X-Fi Platinum. The file name is "SBXF_PCDRV_LB_2_18_0013" if that rings any bells.


  • #15
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    Adyx wrote: »
    @Paulw: I can't remember now what the driver version was, but it was the latest Windows 7 64-bit driver listed for the X-Fi Platinum. The file name is "SBXF_PCDRV_LB_2_18_0013" if that rings any bells.

    Yep, those drivers work fine for me.

    I've also been able to install all the Creative apps.

    Mind you, sometimes when I run the Creative update app, it doesn't see my sound card, but does see my Creative Zen:M device. Weird.


  • #16
    astrofool
    Registered Users, Registered Users 2 Posts: 16,883 ✭✭✭✭astrofool


    The titanium will be on a different driver schedule to the non titanium series (being the PCI-E version of the card).


  • #17
    Antar Bolaeisk
    Registered Users, Registered Users 2 Posts: 3,091 ✭✭✭Antar Bolaeisk


    Adyx wrote: »
    Update! Microsoft's Windows 7 hardware compatibility page actually lists the X-Fi Platinum as incompatible with Windows 7 32-bit and 64-bit despite Creative making a Windows 7 driver and it working fine with 2GB ram. The good news is I installed Daniel K's modified driver and it works perfect with 4GB. I couldn't get any of the supplied apps to install (Console Launcher, ALchemy etc) but as long as the sound works and I can switch modes I'm happy. :)

    @Paulw: I can't remember now what the driver version was, but it was the latest Windows 7 64-bit driver listed for the X-Fi Platinum. The file name is "SBXF_PCDRV_LB_2_18_0013" if that rings any bells.

    Funnily enough I'm using Win7 64-bit with 4GB of Ram with the fatility platinum and everything is working grand. I know this doesn't help you much and I'm glad you got it sorted.

    I remember a similar problem when Vista was first on the go with this range of cards as well, disgraceful that Creative can't get their act together and develop proper drivers for an OS they've had access to for quite some time.


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