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PC World Sales Person Problem
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31-10-2009 3:19am#1So in PC World today buying a laptop (for Christmas from the parents to me
), so anyway, go over to the office place when you're asked if you want some crappy 3 year warranty for €150 ( I did in my swiss), and then told that I get Office for only €80 and before I said yes to that asked if Office 2003 works (which I have a disc for) on Windows Vista and she said no, so I buy it as it's €60 cheaper than buying it without a laptop so low and behold I come home and check the internet and ask my cousin whos a computer engineer and Office 2003 DOES work on Windows Vista.
In for a refund on the Office 2007 and a letter of complaint to PC World HQ.:mad:0
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If you buy a machine with Vista, Ms give free upgrades to Windows 7.
This is to ensure during the month before the new OS releases that Pc sales don't grind to a halt.
Usually they include it in the box you buy the laptop with. If you didn't get one, you should ask in Pc world too about it as you should get one from them I think. At least a form to say your entitled to a free upgrade.
Also upgrade as Windows 7 is awesome 0 -
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Wow that was 2 years ago.
If you go into many computer stores today, you can buy a netbook with Linux preinstalled on it.
Big step in 2 years from hostility to selling the product.
Ms should be getting worried about Desktop Linux if it is progressing at this pace. Won't be long before people realise that it can run Microsoft Office and costs nothing.
Yes, but it illustrates their utter incompetence when it comes to support.
BTW was in PC World recently. Their Linux Eee PC's have no root password.You got Office 2007 which is 4 years more up to date that 2003. Why are you complaining? Also, the sales assistant may not have known what processor was in the latop (32 or 64) so to play it safe she said it may not work. Don't think you really have a case. If your really that annoyed, save your printer ink and flog it on Buy and Sell etc.
Office 2003 > Office 2007
Office 2003 runs perfectly fine on Vista and Windows 7 and can do everything you would want from it. Office 2007 is a horrible mess. The new interface is a disaster and apparently MS are offering the option to go back to the standard UI in 2010. I don't know why they're adding to vertical toolbar space when monitors are getting wider. Especially in a word processor where you mainly use portrait documents!0 -
You got Office 2007 which is 4 years more up to date that 2003. Why are you complaining?
Because they were lied to
Why are you posting about something you don't know about?
Office 2003 is fine and there have not been many leaps and jumps in the Office area that a home user would need or even a business user that doesn't use exchange. Office 2007 also has a complete redesign of the user interface that will mean learning how to use the program almost from scratch for a 2003 user.
Office 2007 documents saved in compatibility mode can be opened in 2003 and you can download a free plugin to support the new Office 2007 document standard or use Openoffice which supports it and is free to download and closer resembles the Office 2003 look than Office 2007.
In short, there is no reason to purchase Ms Office anymore unless you need it to access exchange or just want it because of personal preference.Also, the sales assistant may not have known what processor was in the latop (32 or 64) so to play it safe she said it may not work. Don't think you really have a case. If your really that annoyed, save your printer ink and flog it on Buy and Sell etc.
The sales person should have looked it up if they didn't know, not lied and sold a product based on false information. The person should ask for a refund if they want one. I'm guessing you don't work in IT since anyone that does knows PC world is probably the worst company for lying to their customers and regularly try to sell people things they don't need based on their own ignorance of the products they are selling or trying to rip the customer off. Neither is acceptable in my opinion.0 -
Because they were lied to
Why are you posting about something you don't know about?
Office 2003 is fine and there have not been many leaps and jumps in the Office area that a home user would need or even a business user that doesn't use exchange. Office 2007 also has a complete redesign of the user interface that will mean learning how to use the program almost from scratch for a 2003 user.
Office 2007 documents saved in compatibility mode can be opened in 2003 and you can download a free plugin to support the new Office 2007 document standard or use Openoffice which supports it and is free to download and closer resembles the Office 2003 look than Office 2007.
In short, there is no reason to purchase Ms Office anymore unless you need it to access exchange or just want it because of personal preference.
The sales person should have looked it up if they didn't know, not lied and sold a product based on false information. The person should ask for a refund if they want one. I'm guessing you don't work in IT since anyone that does knows PC world is probably the worst company for lying to their customers and regularly try to sell people things they don't need based on their own ignorance of the products they are selling or trying to rip the customer off. Neither is acceptable in my opinion.
I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ). The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make. I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
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Because they were lied to
Why are you posting about something you don't know about?
Or because the sales guy made a mistake.
OP go into PCWorld and ask for a refund of Office. End of drama.
If they don't give you the refund then come on Boards complaining about it.
You should have really consulted your cousin who's the computer engineer (if by computer engineer you mean somebody who knows something about hardware, OSes & Software) before buying from PCWorld. I'm sure he would have saved you a few quid.0 -
I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ).
I know and that is why so many people refuse to go back to their store. Its a stupid way to run a business if your in it for the long term.The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make.
The sales assistant is incapable of doing their job if they have that little interest in technology. Another Pc World problem. They really need to get their act together as a company.I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I agree do your homework but so should the sales people. In general, sales people selling IT products don't seem to get that you need to know about what your selling.0 -
The onus to provide correct, factual information is entirely on the seller! It's false selling and highly misleading to tell a customer that office 2003 will not work on Vista.I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I imagine the majority of PCW customers are those who haven't a clue of the in's and out's of computers or what to look for (since those that do half a clue would know to go direct to dell, hp etc. and get custom spec machines, NOT go to PCW!). The least you could expect from them is to train staff to know what they're talking about and be able to provide staff with factual information, not half educated guesses.0 -
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I do work in IT actually. In fact I bug tested Mac Office 2007. I know all about PC World and also that they don't care about there customer base. They really don't and neither to they care about what one person says (Been there :rolleyes: ). The sales assistant could have genuinely said they didn't think it could work. Lets be honest, to joe soap, how could software from 2003 work on a 2009 machine? Its a simple mistake to make. I agree they shouldn't have sold it but the onus is equally on the buyer. Personally speaking if your sold something in the wrong by a salesperson its your own fault. Do your homework before you buy and caveat emptor
I'd be inclined to agree to a certain extent. I worked in tech support for a while- and we were pushed to upsell all sorts of products the whole time. I hated this with a passion- and used get into all sorts of trouble with my team leader for not making my weekly targets.
At the end of the day- the likes of staff in many stores who sell you electrical goods or IT products- could just as well be trained monkeys. They will in many cases suggest (if not openly state) whatever they have to do- in order to get a sale. There is an element of caveat emptor- buyer beware- but there are legions of shoppers out there who will put blind faith in what the salesperson tells them.......
If you're spending a considerable sum of money on a product (any product) you owe it to yourself to investigate that product........0
This discussion has been closed.
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