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PC World Sales Person Problem

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    #62
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    Gavin shels wrote: »
    So in PC World today buying a laptop (for Christmas from the parents to me :D), so anyway, go over to the office place when you're asked if you want some crappy 3 year warranty for €150 ( I did in my swiss), and then told that I get Office for only €80 and before I said yes to that asked if Office 2003 works (which I have a disc for) on Windows Vista and she said no, so I buy it as it's €60 cheaper than buying it without a laptop so low and behold I come home and check the internet and ask my cousin whos a computer engineer and Office 2003 DOES work on Windows Vista.

    In for a refund on the Office 2007 and a letter of complaint to PC World HQ.:mad:
    I don't think you actually have any legal rights here to demand a refund. You were not sold something that did not work for the purpose specified. You may have been given incorrect advice about something you already owned but PC World did not break any laws even though they gave incorrect information. If PC World say no here I don't see how you have any come back.


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    #63
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    'BY USING THE SOFTWARE, YOU ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THEM, DO NOT USE THE SOFTWARE. INSTEAD, RETURN IT TO THE RETAILER FOR A REFUND OR CREDIT. If you cannot obtain a refund there, contact Microsoft or the Microsoft affiliate serving your country for information about Microsoft’s refund policies.'

    Here

    Just return it and say you dont agree.


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    #64
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    Case closed, licence refused = refund.


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    #65
    BlubberyGiraffe
    Closed Accounts Posts: 58 ✭✭BlubberyGiraffe


    MunsterCycling wrote: »
    I appreciate what you are saying and you seem well informed on the tech issues but I can tell you their management structure is rotten as is their corporate moral, they as has been said sell to the uninformed using lies and confusion.
    ch750536 wrote: »
    Feel for you bud, hope it works out. PM me any funny stories you have in the future, I always like to read these. Am sure the people you are buying stuff for wouldn.t mind less stuff, you're a student....

    Cheers lads. Hopefully it turns out to be more than just a "seasonal" contract. I can see where you're all coming from though. Hopefully it wont turn into a place where politics are more important than just doing your job.

    Personally I have my own vendetta against GAME.. so we all have store we hate I guess!


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    #66
    ch750536
    Registered Users Posts: 3,736 ✭✭✭ch750536


    BlubberyGiraffe wrote: »
    Cheers lads. Hopefully it turns out to be more than just a "seasonal" contract. I can see where you're all coming from though. Hopefully it wont turn into a place where politics are more important than just doing your job.

    Personally I have my own vendetta against GAME.. so we all have store we hate I guess!

    I used to work for game a long time back. I was a student then. My branch was fine, at least 30% of my job was playing the games instore, we used to have competitions for the punters, beat the employee at GT etc.

    Pay was crap but conditions were fine.

    We accepted returns if still wrapped, all games were wrapped at that time.


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    #67
    Gavin "shels"
    Registered Users Posts: 17,965 ✭✭✭✭Gavin "shels"


    Went in today to the Tallaght branch (go to college in ITT and it's alot handier than going all the way out to Blanch especially when the Castleknock gate of the Phoenix Park is closed), and didn't get a refund. Supposely I'm not intitled to a cash refund as I (the mammy) paid the majority of it on a laser card. €180 for paid in cash and €300 on laser, so how the feck could the manager of the shop not give me my €0 refund in cash, load of b*llocks. Now have to waste another lunch tomorrow to go over with my mams laser card to get a refund, certainly a poxy company when it comes to customer service.


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    #68
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    Normal procedure to inconvience the customer by most companies nowadays, some cowboys.

    MC


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    #69
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    Gavin shels wrote: »
    Went in today to the Tallaght branch (go to college in ITT and it's alot handier than going all the way out to Blanch especially when the Castleknock gate of the Phoenix Park is closed), and didn't get a refund. Supposely I'm not intitled to a cash refund as I (the mammy) paid the majority of it on a laser card. €180 for paid in cash and €300 on laser, so how the feck could the manager of the shop not give me my €0 refund in cash, load of b*llocks. Now have to waste another lunch tomorrow to go over with my mams laser card to get a refund, certainly a poxy company when it comes to customer service.
    Its not their fault that you paid that way.
    MunsterCycling wrote: »
    Normal procedure to inconvience the customer by most companies nowadays, some cowboys.
    MC
    Thats just a rubbish statement on so many levels.


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    #70
    MunsterCycling
    Registered Users Posts: 4,864 ✭✭✭MunsterCycling


    axer wrote: »
    Its not their fault that you paid that way.


    Thats just a rubbish statement on so many levels.


    Which is it so? Please be very specific, there is no reason neither accounting or otherwise that a business insists on inconveniencing a customer by this nonsense. You seem to like DSG a lot. :rolleyes:


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    #71
    Gavin "shels"
    Registered Users Posts: 17,965 ✭✭✭✭Gavin "shels"


    axer wrote: »
    Its not their fault that you paid that way.


    Will you get off your high horse, I paid cash for the mircosoft office along with a €100 on the laptop. It's not my poxy fault some sales person told me completely false information.


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    #72
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    MunsterCycling wrote: »
    Which is it so? Please be very specific, there is no reason neither accounting or otherwise that a business insists on inconveniencing a customer by this nonsense. You seem to like DSG a lot. :rolleyes:
    No don't say that - they eat babies!! :rolleyes: I presume they have a policy of refunding the same method that was paid. i.e. cards refunded to cards and cash refunded to cash. I would assume this is because there are fees associated with taking most types of cards thus if they refund in cash then they are the ones to take the hit of the fee.

    You want me to be specific when I see this posted above my post?
    MunsterCycling wrote: »
    Normal procedure to inconvience the customer by most companies nowadays, some cowboys.
    Yes, all companies eat babies!! :rolleyes:
    Gavin shels wrote: »
    Will you get off your high horse, I paid cash for the mircosoft office along with a €100 on the laptop. It's not my poxy fault some sales person told me completely false information.
    What does it show on the receipt.


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    #73
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Oh for feck's sake lads, you're squabbling like children.

    Gavin "shels" - sorry to do this to you, but I'm going to close this thread.

    PC World are entitled to refund you via the method you used to pay. However, given that you paid in cash and laser, they could at least refund you cash - just for the sake of good customer service.

    Best of luck.

    Thread closed

    dudara


This discussion has been closed.
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