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Re: UTV Contract

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  • 05-11-2009 8:30pm
    #1
    Luckycharms_74
    Registered Users Posts: 6,645 ✭✭✭


    Hi all

    Looking for some advice on the following matter.
    I'm with UTV internet (Phone & Broadband) for over Four years. I now want to cancel to change provider. I have emailed customer service stating this and thus have giving the 30 days notice required.
    I have since gotten a reply saying that if I cancel I will be liable for "Early Termination Fees".
    The only reason I can think of why they are saying I'm breaking contract Is a change in my broadband package at the start of this year.
    I can't find anything in the T & C on the UTV Website.
    Any help will be much appreciated.


Comments

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    #2
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again.

    Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you.

    Ring them up and why they consider you to be in contract. Look for detailed T&Cs.


  • Options
    #3
    Luckycharms_74
    Registered Users Posts: 6,645 ✭✭✭Luckycharms_74


    dudara wrote: »
    They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again.

    Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you.

    Ring them up and why they consider you to be in contract. Look for detailed T&Cs.

    Yeah you were right dudara.
    The changing of a package is considered a new contract. They told me if I cancel I will have to pay phone line rental €25 for the next 4 months and pay a once off €29.99 exit fee to cancel broadband.
    I will stay with them on the phone until Feb and cancel the broadband A.S.A.P.
    There is always a catch which they do not fully explain.


  • Options
    #4
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    UTV are odd when it comes to canceling, doesn't matter if you've finished your contract they will still charge you a 30e fee when you cancel or migrate your service.

    This is outlined on their website and T&C's, see my thread on the broadband forum about it
    http://www.boards.ie/vbulletin/showthread.php?t=2055730742


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