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returning a tv

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  • 11-11-2009 1:06pm
    #1
    Headshot
    Registered Users Posts: 54,371 ✭✭✭✭


    bought a tv in summer and im going to be returning possibly this weekend because it has developed 2 faults

    here is my question

    should i be entitled to a replacement right away, its the same tv I want but of course not a faulty one.

    or will they have to send it away for Repair ?

    edit

    bought the tv in DID


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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    The shop must offer one of repair, replacement or refund. If they offer a repair, it'll have to be sent away. You can refuse the repair, but you'd need a good reason why, and they don't have to offer anything else. It becomes a negotiation, and you both come to an agreement.

    Insisting on an immediate replacement, without giving the shop a chance to verify the problem, probably won't get you anywhere.


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    #3
    Headshot
    Registered Users Posts: 54,371 ✭✭✭✭Headshot


    jor el wrote: »
    The shop must offer one of repair, replacement or refund. If they offer a repair, it'll have to be sent away. You can refuse the repair, but you'd need a good reason why, and they don't have to offer anything else. It becomes a negotiation, and you both come to an agreement.

    Insisting on an immediate replacement, without giving the shop a chance to verify the problem, probably won't get you anywhere.

    thanks for the reply jor el

    I was told on the phone awhile back that they will have to send it back for repair and they'll give me another tv in the mean time

    I rather just get a replacement ya know, if they see a visible fault in the tv I should get a replacement no ?


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    #4
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    Headshot wrote: »
    I rather just get a replacement ya know, if they see a visible fault in the tv I should get a replacement no ?

    Nope, it's up to the shop.


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    #5
    Gillo
    Registered Users Posts: 5,566 ✭✭✭Gillo


    Also because of the time scale involved since it was bought it'd be very unlikely you'd get the replacement first time round.


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    #6
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    RangeR wrote: »
    Nope, it's up to the shop.
    OP, if you have a good reason why you need a replacement over a repair then you can discuss that with the shop and try and come to an arrangement. If they insist on a repair then you must bring them to the small claims court. You will need a good reason why a repair will not give you the working product you wanted.


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    #7
    Headshot
    Registered Users Posts: 54,371 ✭✭✭✭Headshot


    axer wrote: »
    OP, if you have a good reason why you need a replacement over a repair then you can discuss that with the shop and try and come to an arrangement. If they insist on a repair then you must bring them to the small claims court. You will need a good reason why a repair will not give you the working product you wanted.

    I dont have a real good reason tbf

    I just dont want to be waiting nearly a month for the tv to come back from repair and it takes a 2hr drive to get to the DID store near me

    any ideas for a good excuse ?


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    #8
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    Headshot wrote: »
    I dont have a real good reason tbf

    I just dont want to be waiting nearly a month for the tv to come back from repair and it takes a 2hr drive to get to the DID store near me

    any ideas for a good excuse ?
    They said they would give you a replacement in the meantime. TBH I think they are being reasonable here.


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