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Bought a new mobile phone..

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  • 16-11-2009 5:50pm
    #1
    jezza
    Closed Accounts Posts: 3,648 ✭✭✭


    On thursday. It stopped working on Saturday. Brought it back in on monday, and its been a week away being fixed, and still hasnt come back..

    Its a brand new phone... should they have to replace it or is repair enough?


Comments

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    #2
    jameshayes
    Registered Users Posts: 3,772 ✭✭✭jameshayes


    Yes, if it is with 14 days old (28 in some instances) they should have just given you a straight swap.

    What shop?


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    #3
    jezza
    Closed Accounts Posts: 3,648 ✭✭✭jezza


    Nationwide Cellular in Tullamore... so they should replace it?


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    #4
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    The shop can offer you a repair/replacement/refund at their discretion. You then have the option of accepting/refusing what they offer. If you reject their offer, you must do so on a reasonable basis.

    jameshayes may be quoting shop policy - this is however, not consumer law. No shop is legally obliged to replace the item for you.


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    #5
    jezza
    Closed Accounts Posts: 3,648 ✭✭✭jezza


    Ok thank you Dudara


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    #6
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    You are entitled to expect the repair to be 'permanent' - i.e. that the fault will not re-occur within the lifetime of the phone. If it does reoccur, then you would be entitled to reject their offer of a repair second time round.

    The main thing here is to be reasonable at all times, while still pushing to get decent service and support.


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    #7
    jameshayes
    Registered Users Posts: 3,772 ✭✭✭jameshayes


    I'm actually quoting network policy. It is O2's & meteors policy to do a direct swap within 28 days, voda used to be 14 but may have changed, haven't worked in a phone shop in a while...


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    #8
    Pythia
    Registered Users Posts: 7,469 ✭✭✭Pythia


    jameshayes wrote: »
    I'm actually quoting network policy. It is O2's & meteors policy to do a direct swap within 28 days, voda used to be 14 but may have changed, haven't worked in a phone shop in a while...

    Haha, think I know you, CPW?


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    #9
    jezza
    Closed Accounts Posts: 3,648 ✭✭✭jezza


    Ok well it is with Meteor... Who should I ask about it? Its a nokia phone. Bought brand new. Worked for 2 days.


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    #10
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    Go back to the store and ask to speak to the manager and tell him/her you have been told by meteor that you should get a replacement as per meteors policy and if they refuse you should ring meteor customer care and make a complaint to them about the store as I presume meteor refund the store for phones replaced in the 1st month?

    Also are you sure it is a phone fault and not customer damage and also that it was a new handset you were sold and not a refurbished one which would be excluded from meteors returns policy?


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    #11
    jezza
    Closed Accounts Posts: 3,648 ✭✭✭jezza


    I bought it brand new and no i did not damage it.
    Today, the phone shop called back and informed me that it could not be fixed (?) and if i came in, they would give me a refund or a new phone.

    So I have a new phone now. Thank you guys


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