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Vodafone at Home/ Back to Eircom

  • 22-11-2009 1:18pm
    #1
    donmeister
    Closed Accounts Posts: 2,158 ✭✭✭


    Hey all, just wondering am I able to switch back from Vodafone at Home to Eircom without any penalties? Vodafone have been beyond terrible and I just want a steady connection (which I had with Eircom).

    I got Vodafone at Home 5 weeks ago, although Eircom said it will take 3 weeks for me the line change again, so is there any stopgap solution? I wouldnt be able to have no internet for 3 weeks.

    Any suggestions always appreciated!


Comments

  • #2
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,835 Mod ✭✭✭✭bk


    What problems are you having with Vodafone?

    Depending on the issue, switching back to Eircom might not fix them.

    Are Smart, Magnet or UPC an option in you area?


  • #3
    donmeister
    Closed Accounts Posts: 2,158 ✭✭✭donmeister


    bk wrote: »
    What problems are you having with Vodafone?

    Depending on the issue, switching back to Eircom might not fix them.

    Are Smart, Magnet or UPC an option in you area?

    The DSL sync disconnects intermittently throughout the day, very frustrating when playing a game online or downloading a file.

    Ping is between 80-100ms where as Eircom's was 30-40ms.

    Neither Smart, Magnet or UPC are an option unfortunately :( (in Castlebar)


  • #4
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Loosing DSL sync would be down to the phone line, internal wiring, the modem or an exchange problem. Changing provider won't fix this.


  • #5
    donmeister
    Closed Accounts Posts: 2,158 ✭✭✭donmeister


    jor el wrote: »
    Loosing DSL sync would be down to the phone line, internal wiring, the modem or an exchange problem. Changing provider won't fix this.

    Perhaps, it might be down to one of those. I'm just annoyed because I never had a problem with Eircom whilst I was with them, then I switch over to Vodafone and it nothing but problems.

    EDIT: Maybe my line cant handle 7mb? Here are the stats:

    Line State Up
    Modulation DMT
    Data Path Interleave


    Downstream Upstream
    Max Allowed Speed (kbps) 7168 384
    SN Margin (dB) 14.50 15.00
    Line Attenuation (dB) 10.00 8.00
    CRC Errors 0 2


  • #6
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    could be the weather, post in the Vodafone forum

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1270


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  • #7
    donmeister
    Closed Accounts Posts: 2,158 ✭✭✭donmeister


    Sponge Bob wrote: »
    could be the weather, post in the Vodafone forum

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1270

    Weather is ruled out, been having the problems for 3 week now.


  • #8
    zappapa
    Closed Accounts Posts: 4 ✭zappapa


    donmeister wrote: »
    Perhaps, it might be down to one of those. I'm just annoyed because I never had a problem with Eircom whilst I was with them, then I switch over to Vodafone and it nothing but problems.

    EDIT: Maybe my line cant handle 7mb? Here are the stats:

    Line State Up
    Modulation DMT
    Data Path Interleave


    Downstream Upstream
    Max Allowed Speed (kbps) 7168 384
    SN Margin (dB) 14.50 15.00
    Line Attenuation (dB) 10.00 8.00
    CRC Errors 0 2


    You have a great line..


  • #9
    Vodafone: Paul
    Closed Accounts Posts: 4,972 ✭✭✭Vodafone: Paul


    Hi Don,

    I'm Paul from the Vodafone forums,

    Sorry to hear about your problems.
    If you want to PM me your number I'll look into it straight away.

    Paul.


  • #10
    Matt Bauer
    Registered Users Posts: 628 ✭✭✭Matt Bauer


    Vodafone simply resell Eircom's broadband and put their name on it, so the issue must be down to Eircom. The only thing I can think of is that it could be a result of Eircom upgrading your line from 3mb to 7mb, though your line stats look perfect and I am jealous.

    Okay, I lie. There is one other thing that may have changed: your modem. Try using your original Eircom modem, probably a Netopia, and changing the username and password on it to match your Vodafone username and password. If the problem is resolved, you've got a faulty modem.


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