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SimplyElectronics.net Euro Rip off
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I ordered something off of SE. I know...I know...I read all the bad press here and on numerous other sites...but I know a few people personally who have used them with no bother what-so-ever so I thought I'd give them a chance. How badly mistaken I was.
Ordered a Canon EOS 650d (w/ 18-55mm lens kit) off them 3 weeks ago today, with promises on phone and on resulting email of dispatch within 1-2 days and delivery with 7. Which of course, was a total lie.
I chased and chased and was finally promised last Friday that the camera would be dispatched on Monday, Tuesday or at the latest be Wednesday, with delivery within 1-2 days. This of course never happened. So on the phone to them last night and was simply told that delivery would not be happening this week for sure and most likely not until at least middle of next week. No further explanation. Long story short I demanded to speak to a manager but of course none were on duty so demanded a call back.
24 hours later (this evening)...no word back...of course. Called up the sales line. Was told there are 5 cameras in stock, which is matched by the "live" stock report on their site. I was promised delivery again within a week of dispatch, again being within 1-2 days. So I called customer care back and had a good long rant to polite but deaf ears...and explained that how can their sales be blatantly lying, to which I was told that customer care gets different information from the warehouse than sales do. But yet customer service can give me NO information as to what the "unfortunate delay" is or when I can possibly expect my camera!
This is only part of the ridiculousness of SE....it is absolutely staggering to believe that they are even in business. But I suppose that when you call sales and get straight through, but the customer care line has a queue of 1 hour...that speaks volumes.
I have wasted 3 weeks with them and think my fight is done. I can't wait around with no info...could be a week...could be a month...so I have little choice but to call the credit card company in the morning. Even SE are suggesting I should cancel my order....but after all this time invested...I just want my camera!!! :mad:
OK....rant over
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Well I do feel your pain Liz.
I called DHL out of interest and they confirmed to me twice (2 different people...got cut off from 1st) that SE had NOT given them anything for dispatch. So I called SE and eventually got through...funnily enough to the same guy who emailed me on Wednesday saying the order had been dispatched. He assured me that the email re posting the camera was incorrect and due to an error at their end (at least they admitted to some sort of error!!) and he "assured" me that the camera was indeed dispatched via DHL. He claimed that they take 3 days to update their system so if I would kindly be patient further, i would see in a few days the status of my delivery. I pointed out that I had been promised that the delivery would take 2-3 days, so essentially I would see on DHL's system that my camera was delivered AFTER I actually received it..!?
Anyways, that is a very short version of the call - I basically told him he was lying again - I work with DHL on occassion (along with FedEx, UPS, etc) and the whole point of a tracking number was so that you can actually TRACK where your item is on its voyage to you. He admitted that the item was dispatched along with many other items so it takes DHL some time (3 days apparently) to break down the bigger consignment into smaller individual items. So this hints at what I suspected all along (and most likely was mentioned before in this thread, or others) that they sit on orders until they can fill a bigger consignment to Ireland to ship them all together. He did though, to his credit, email me through again confirming that it had been dispatched via DHL...so it's a positive step...to some degree.
I called DHL back and spoke to the same guy I got cut off from, and he actually confirmed this is correct, after initially saying they had not received anything. He stated that SE do not get DHL to collect, they actually deliver stock on a big lorry directly to DHL's warehouse in Hong Kong. That container is then sent to the UK and then split up to UK deliveries, Irish deliveries, etc. They then send it on to Ireland and then at that stage it is broken down into individual orders and logged on their system locally for dispatch. So he said as I had a DHL tracking number, it was fairly likely that this was indeed true and I would likely receive the camera tomorrow...in his experience. He did say though that this is dependant on them actually receiving the goods in the first place but as it can take 3 days to sort all the orders out...I need to wait. if nothing shows up on the system tomorrow, I can log a complaint with them and it will be investigated.
So...we will wait and see....! After all this $%&£...I know it sounds weird...but I MAY reject delivery if it does turn up. Which of course is a BIG if. I just shudder to think that if something goes wrong with the camera and it needs to be returned under warranty........aarrrggghhhhhhhh!!!!!
At this stage I would rather give my business to a much more deserving company!!! 0 -
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da wiseguy wrote: »Well I do feel your pain Liz.
I called DHL out of interest and they confirmed to me twice (2 different people...got cut off from 1st) that SE had NOT given them anything for dispatch. So I called SE and eventually got through...funnily enough to the same guy who emailed me on Wednesday saying the order had been dispatched. He assured me that the email re posting the camera was incorrect and due to an error at their end (at least they admitted to some sort of error!!) and he "assured" me that the camera was indeed dispatched via DHL. He claimed that they take 3 days to update their system so if I would kindly be patient further, i would see in a few days the status of my delivery. I pointed out that I had been promised that the delivery would take 2-3 days, so essentially I would see on DHL's system that my camera was delivered AFTER I actually received it..!?
Anyways, that is a very short version of the call - I basically told him he was lying again - I work with DHL on occassion (along with FedEx, UPS, etc) and the whole point of a tracking number was so that you can actually TRACK where your item is on its voyage to you. He admitted that the item was dispatched along with many other items so it takes DHL some time (3 days apparently) to break down the bigger consignment into smaller individual items. So this hints at what I suspected all along (and most likely was mentioned before in this thread, or others) that they sit on orders until they can fill a bigger consignment to Ireland to ship them all together. He did though, to his credit, email me through again confirming that it had been dispatched via DHL...so it's a positive step...to some degree.
I called DHL back and spoke to the same guy I got cut off from, and he actually confirmed this is correct, after initially saying they had not received anything. He stated that SE do not get DHL to collect, they actually deliver stock on a big lorry directly to DHL's warehouse in Hong Kong. That container is then sent to the UK and then split up to UK deliveries, Irish deliveries, etc. They then send it on to Ireland and then at that stage it is broken down into individual orders and logged on their system locally for dispatch. So he said as I had a DHL tracking number, it was fairly likely that this was indeed true and I would likely receive the camera tomorrow...in his experience. He did say though that this is dependant on them actually receiving the goods in the first place but as it can take 3 days to sort all the orders out...I need to wait. if nothing shows up on the system tomorrow, I can log a complaint with them and it will be investigated.
So...we will wait and see....! After all this $%&£...I know it sounds weird...but I MAY reject delivery if it does turn up. Which of course is a BIG if. I just shudder to think that if something goes wrong with the camera and it needs to be returned under warranty........aarrrggghhhhhhhh!!!!! At this stage I would rather give my business to a much more deserving company!!!
To quickly finish my own story - the camera DID turn up. I called DHL to tell them my office is closed between 1-2pm for lunch, so to not deliver during those times. Of course, they delivered at 1:50pm, and a colleague was here so accepted delivery. Damn.
But anyways - got the camera - and thought that I may as well just get on with it. But I was notified of an issue with certain batches of 650d's... the front rubber grips having problems:
http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce&WT.mc_id=C126149
So of course I checked my serial number and.....of course mine is one of the affected units. Typical. Whilst I am not bothered about a "possible allergic skin reaction", it's just the icing on the cake really. I called Canon Customer Care/Service (and was put through to the UK) who were strongly advising that I send it back for them to repair/replace grips for free as "you just never know" and that Canon most likely would not the offering free repair indefinitely. They pointed me to ISS in D8 who could sort it out "probably within 5 days", but when I called ISS, they have little or no idea of what I was talking about, and said all they would do is to send the camera off to the UK and it would take 10 days. More misinformation.
So...whilst I have a camera, from start to finish, it has been a total and utter nightmare. I have an expensive piece of kit that I should be happy and excited with, but SE have ruined this for me. And on top of this, I will always have the warranty/repair problem looking over me - if it has to be sent back to SE in HK for repair, it will take 28 days...and according to DHL...it will cost €110. Nice.
In summary - of course the motto is....DO NOT USE SIMPLY ELECTRONICS. I know there are people who have, amazingly, had a good experience with them. I am genuinely happy for them, honestly. I would like to think that some people are getting something good out of all of this! But, those people are few and far between - the far majority have had a woeful or awful time with them and it's really just not worth the risk. Use a more reputable company... or even better... buy local. it might cost you more, but you'll get your camera immediately and if you have any problems, you take it back to them. Sounds good to me.0 -
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Hey Wise Guy just seen most of your post, was alot easier to read when you put it all together.
I had a similar experience with DHL, but let me tell you this, a parcel I was getting via them went missing once, I was told it'd been shipped but after a week of contacting DHL I was told they never had it. It might have been off SE or Amazon, cant remember now. Anyway, same thing, was contacting both parties and banging my head off a wall, both sides said neither had the parcel and that the other side had it.
Anyway, when it eventually got to me I checked the shipping date, DHL had gotten it when I was told they had it. They had it ALL along. They said the shipping number was part of a batch and that they hadnt received it but the shipping date was correct, after another week of trying to find out what happened it turns out DHL had "misplaced" my parcel and it'd been sitting in a loading bay the whole time.
Of course they'll deny having it.
I'm glad you got your camera though mate, Im amazed at how many people have had trouble with SE. Ive had nothing but good interaction with them, other then the long ass wait between purchase and initial shipping
Also, I have had nothing but helpful experiences with them when it came to credit card, refund and returns. Ive bought off them so many times with zero incidents bar the DHL one. I'm sorry you'd such a bad time, guess you get it anywhere though.
I feel their legit though, but thats just me Now I buy off amazon.de because I'm over there alot so I get everything shipped before I leave Ireland so its there when I arrive.
Also on the topic of refunds, it just took me 6 and a half months to get a refund off Aer Lingus for a flight they cancelled, 3 months of them saying "you'll have it within 14 (working) days" and then 2 months of nothing til I threatened them with further action, a day later, I had my money back. So all companies can be pricks about refunds.0 -
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I read the thread and thanks for all contributions.
I ordered a 179€ phone from them last evening. It's not a new phone but it's €40 cheaper than anywhere on Amazon.de even. So I said I would give it a try, my rationale being that it's not a high value product or a product that's in demand. "2 units in stock" and I should receive it in "3-8 business days".
My guesswork is based around that people who have encountered problems seem to have been ordering high value cameras or the latest mobile phones.
I'll let you all know how I get on or how long it takes for my naivete to be knocked out of me!
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hey oscas,
that's the same sh1te the pulled on me. i waited for about 5 weeks before finally deciding to cancel...so followed their proceedures and cancelled it in writing (via email) and then lo & behold...2 days later i get an email back saying that "unfortunately" the camera had already been dispatched prior to them receiving my cancellation etc etc...which of course is bull$****. i can pretty much guarantee you that they stockpile orders until they can fulfil a big order with their suppliers. i don't know what that number is but if your order is one of the last ones in then you will receive your camera within a quick timeframe. i waited 5 weeks so mine was one of the first and it waited and waited until they got to the magic number. so like me, they probably saw your order was, for example, #378 out of 500 and they were waiting to hit the 500 mark. this explains the vagueness as they can't tell you anything & the delay, ignore and fob you off until...like magic...PRESTO...your order is sent out.
you can see my previous posts here...but to add further pain to the long misery, the unit i received eventually was faulty (canon eos 650d rubber grip issue...) so i didn't even get to use it. i wanted to refuse delivery of the camera in the first place (although a colleague accepted delivery & signed for it) and then it's faulty. i was stuck myself thinking should i send it back...or just get on with it...and the whole warranty issue was the big question. if my camera was already faulty...what else could go wrong?? SE's own site quotes that the warranty is with them and NOT the manufacturer & quote 28 days for repair and i had thought you'd need to send it back to HK...but...it's not the case. when i complained to them about the latest issue, they were telling me to send it back to some place in the UK (although they may well have send it back to HK for SE), BUT canon ireland confirmed to me in an email that canon has a 12 month manufacturer warranty so you could return to canon direct for warranty repairs. that's all well and good on an email and might be a bit different in practice but that's straight from "the horses mouth" so i decided to take my chances and hopefully get on with taking some tip top shots...when my canon comes back from canon with nice new non toxic grips! 0 -
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Hi everyone!
This is actually my very first time to write on a forum. Why am I writing? - TO WARN YOU ABOUT SIMPLY ELECTRONICS and tell you how I dealt with them!
Firstly, I bought a Samsung Galaxy Nexus for €349.95. WOW! Bargain, so I thought!
After allowing them the reported 10 days to ship the phone, I asked why it was not shipped. They gave me a generic B.S reply that there was a delay, and asked for more time. Foolishly, I waited another week, and of course, it was still not shipped.
I was so enraged I asked for a refund. They agreed, saying it would take 10 days max! After emailing them twice, they said there was a delay. Again. Woah, what a surprise!
I decided to be firm and vicious! Here is a quick look at some direct quotes from my email:
"I am demanding my FULL refund!! And just to remind you, incase you try to cheat me out - it's €349.95! Do not even think about giving me anything less, because the least I deserve is the FULL refund!"
"By not issuing me my phone AND not giving me my money back you are considered a thief! A criminal offence!"
"I warn you now: I will take action against your criminal behaviour, and I will get authorities involved to solve this! I WILL NOT STOP UNTIL YOU REFUND ALL OF MY MONEY!"
And hey priesto! The order status changed to 'Your order has been refunded'.
Long story short, if you are in a similar position, do not hesitate to be firm, argumentative, and even vicious! It's your money, and you deserve it back!
SIMPLYELECTRONICS.NET IS A PLAGUE ON SOCIETY!!
A
I was going to order one of those, in the end I decided not to because I want to wait for the next Nexus device(s) to hit the market. So I chose an 'outdoor' Android model to fill the gap while I wait for that device, so I am glad I didn't now, after seeing your experience.
And my own experience in trying to get the phone I did choose off them. 0 -
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My weak attempt at expediting this more quickly has been shown up for what it is!27 September 2012 22:27
Re: REFERENCE: (LTKXXXXXXXXX)
Refund my full money immediately. Your service is disgraceful.
FYI, if I am not refunded in full within 1 business day I am going to make a complaint about your company to the Irish consumer protection authorities as well as the Irish media.
Sincerely
Dus2 October 2012 08:31
SUBJECT: REFERENCE: (LTKXXXXXXX)
Dear Dus,
Thank you for your email.
We can confirm that your order has been cancelled and a refund will be issued as soon as possible. An email will be forthcoming once the refund is initiated.
Should you have any further queries, please do not hesitate to contact us again.
Best Regards,
Simon
Customer Service Executive
I will report back once my refund has been made. All in all, a sorry state of affairs that should serve as a warning to anyone who might consider these guys as a good way to get their new gadget.0 -
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