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Can't access ROS (Revenue Online Services)

  • 24-11-2009 5:18pm
    #1
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,899 ✭✭✭


    Hi all,

    I'm trying to claim tax for previous years as I'm currently unemployed. I've gone onto the revenue.ie website and tried to login to ROS. Unfortunately, I can't. They seem to have revamped the site/login procedure. Before I'd just enter my username and password. Now they look for something to do with digital certificates. I've gone to the troubleshooting page and downloaded the latest Java software but I keep getting an error message saying "Java applet failed to load". Gone through other things as well. Can anyone recommend a solution or give me a techie email address for revenue. Can't find any on the website.

    thanks.

    picture.php?albumid=875&pictureid=4361


Comments

  • #2
    keefg
    Registered Users, Registered Users 2 Posts: 3,187 ✭✭✭keefg


    Moved to the TAX/Biz forum.


  • #3
    Dum_Dum
    Closed Accounts Posts: 587 ✭✭✭Dum_Dum


    The certificates MUST be located in C:\ROS\RosCerts

    You MUST have Java installed.

    and you MUST use the 32-bit version Internet Explorer (or Firefox)

    The deadline for 2008 elapsed last Monday, so you will be fined.


  • #4
    Skid
    Closed Accounts Posts: 9,873 ✭✭✭Skid


    I had a similar problem a while back, try rebooting your computer and opening ROS without any other tabs open on your browser. I think the Java application can conflict with other websites open at the same time.

    Other than that, the ROS helpline is 1890 201106 or 01 7023021 or their email is roshelp@revenue.ie. They are usually very good although according to their website they are on strike today.


  • #5
    pprendeville
    Registered Users, Registered Users 2 Posts: 2,899 ✭✭✭pprendeville


    Dum_Dum wrote: »
    The certificates MUST be located in C:\ROS\RosCerts

    You MUST have Java installed.

    and you MUST use the 32-bit version Internet Explorer (or Firefox)

    The deadline for 2008 elapsed last Monday, so you will be fined.

    No sign of any ROS Certs in my C drive anyway. Don't think I'll be fined for not applying though. The government is hardly gone that bad in trying to get taxes from the people is it?:)


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