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Order for mattress delayed by a month ,refund possible?

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  • 27-11-2009 8:53pm
    #1
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭


    Quick one guys,recently ordered a mattress with a well known store specifically because it was to be delivered before Christmas.we get a call today to sY the container has been delayed and now they don't expect shipment til end of January.we asked for a refund of our deposit but were flatly refused,the best they could offer was a credit note.
    What am I entitled to here before I go In and talk to them.
    Thanks


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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Paying a deposit isn't quite the same as buying a product, it does put both parties in a contract though. If the other side is not holding their end of the deal, then you should be entitled to a refund. May depend on what, if anything, you have in writing.


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    #3
    mcaul
    Closed Accounts Posts: 1,493 ✭✭✭mcaul


    This would be regarded as an unreasonable delay and therefore you are entitled to a full refund of your deposit.

    A delay of a couple of weeks is acceptable, but as the maximum time a container takes to get from china to dublin is 35 days, a delay of 2 months suggest that you are being fobbed off.

    What brand of mattress is it? - you may find its made in UK or even Ireland!

    Inform them that you are looking for a refund within 7 days or you will take small claims case - alternatively if you paid by credit card, commence a charge back with the CC company


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    #4
    BobTheBeat
    Registered Users Posts: 1,048 ✭✭✭BobTheBeat


    thanks guys, Ill go in today and speak to them. appreciate the advice!


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    #5
    south
    Registered Users Posts: 1,637 ✭✭✭south


    bobmeaney wrote: »
    Quick one guys,recently ordered a mattress with a well known store specifically because it was to be delivered before Christmas.we get a call today to sY the container has been delayed and now they don't expect shipment til end of January.we asked for a refund of our deposit but were flatly refused,the best they could offer was a credit note.
    What am I entitled to here before I go In and talk to them.
    Thanks

    what brand of mattress was it by the way?


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