Lush

Seren_

I heart this shop!

My favourites have to be Rock Star soap and Ultra Bland cleanser. Rock Star just smells soooooo nice, and Ultra Bland is great for getting all your make up off, and it leaves your skin lovely and soft

What does everyone think of it?

simu

I don't like their cleansers and moisturisers but their shower gels are lovely. I also like the way I nearly always get free samples when I buy things there.

girl_friday

I'm totally addicted to their stuff!!

Novella

I've never bought anything in Lush ever! I'm always put off by the smell of the shop, so over-powering and sickly sweet imo!

I'm hearing so much about it lately though that I am starting to think it might be worth having a look around! Any must have's?!

Gauge

I used to use Ultra-Bland because it DISSOLVED makeup and was so moisturising and gentle. Since I came off my pill and my acne returned it's not working for me any more though So my must have Lush products are all acne targetted right now:

Fresh Farmacy cleanser, tea tree water toner, vanishing cream moisturiser (best damn moisturiser I have EVER used on my greasy skin), grease lightening for clearing up breakouts, and lemslip for body acne (smells amazing too).

I always pick up a bottle of Snow Fairy shower gel at Christmas. It's lovely! Aside from that, I'm not a huge fan of their shower gels, though the strawberry one is nice.

I like their hair care stuff too. The Marilyn hair treatment makes my hair ridiculously shiny, like I've just gotten a wash/blowdry. I like The Blonde shampoo bar and American Cream conditioner.

Fecking hell, I've just realised how much Lush stuff I have! I think their website is to blame. It works out a good bit cheaper to buy online from them and every time I do I end up buying some new things just to "try them out." But the skin and haircare stuff would be staples for me.

Seren_

@ Gauge: Is Vanishing Cream really that good? I've got really greasy skin too and I always wanted to try it out to see if it would make any difference, only thing is it's a bit expensive...

I love Snow Fairy shower gel! The smell of it always puts me in a good mood

Gauge

Your Text Here wrote: »

@ Gauge: Is Vanishing Cream really that good? I've got really greasy skin too and I always wanted to try it out to see if it would make any difference, only thing is it's a bit expensive...

I love Snow Fairy shower gel! The smell of it always puts me in a good mood

I really like it. My skin is acne prone and gets very greasy, and this is about the only moisturiser I've found that makes my skin feel semi-normal. It's also good for putting on before makeup, if you wear it, as it gets absorbed really fast.

It is one of their more expensive ones at €27.50 though It's about a fiver cheaper if you order it online (works out at about €22 including shipping) so I usually order all my regular stuff from the site in one go.

beauty101

i love lush though its way too expensive over hear.

Honey I Washed The Kids soap smells unbelievable..I also got a sample of a solid conditioner called Jungle, it smelled lovely but didn't really work for me.

Im not really into bath bombs so I've never tried Lush's 1s before

Buckeye

A friend loves Lush, so she has dragged me in there a couple of times, and I have tried several products. A couple of the face scrubs were okay (not drying, but then not very cleansing), and one of the shampoos I tried was nice, but for the most part, the products were just "too _____" (oily, greasy, scented, etc.) and I found that, being all-natural, they had a short shelf-life and weren't as effective as store brands, so not worth the high prices.

But what really turned me off was the way the staff treated the customers. It was a surprisingly hard sell, which I got to hear over and over (both to me and to the other customers in the shop) while my friend took hours to pick out her favorites. Plus, I noticed a big difference between how the "attractive" customers were treated and how the "not-so-attractive" customers were treated. I'm rather plain, very girl-next-door, size 12 (men buy me drinks at the bars, but I'm not a hottie by far), and I noticed that I was herded toward the front exit of the store several times, along with other plain/overweight women, while the slender, younger women with the great hair and the expensive clothes were given hand massages and samples and demonstrations and loads of attention. It was pretty clear that the shop policy was to cater to the beautiful people and to encourage the plain women to be on their way.

If it had been just me, I would have figured they could just tell I wasn't really interested and wasn't going to spend a lot of money, but I repeatedly saw other not-hot women getting ignored or subtly escorted toward the exit, and one overweight woman with some skin problems was even told she "might have better luck shopping at Boots". Lush clearly has a "target demographic", and if you're not beautiful, you're not the target.

LizT

Buckeye wrote: »

A friend loves Lush, so she has dragged me in there a couple of times, and I have tried several products. A couple of the face scrubs were okay (not drying, but then not very cleansing), and one of the shampoos I tried was nice, but for the most part, the products were just "too _____" (oily, greasy, scented, etc.) and I found that, being all-natural, they had a short shelf-life and weren't as effective as store brands, so not worth the high prices.

But what really turned me off was the way the staff treated the customers. It was a surprisingly hard sell, which I got to hear over and over (both to me and to the other customers in the shop) while my friend took hours to pick out her favorites. Plus, I noticed a big difference between how the "attractive" customers were treated and how the "not-so-attractive" customers were treated. I'm rather plain, very girl-next-door, size 12 (men buy me drinks at the bars, but I'm not a hottie by far), and I noticed that I was herded toward the front exit of the store several times, along with other plain/overweight women, while the slender, younger women with the great hair and the expensive clothes were given hand massages and samples and demonstrations and loads of attention. It was pretty clear that the shop policy was to cater to the beautiful people and to encourage the plain women to be on their way.

If it had been just me, I would have figured they could just tell I wasn't really interested and wasn't going to spend a lot of money, but I repeatedly saw other not-hot women getting ignored or subtly escorted toward the exit, and one overweight woman with some skin problems was even told she "might have better luck shopping at Boots". Lush clearly has a "target demographic", and if you're not beautiful, you're not the target.

Have to disagree. I'm not at all like the "target demographic" you described. Yet every time I go into Lush I am always asked if I need any help or if I would like to try the products. It's clear they have been trained to approach customers and use the hard sell, which I personally find a bit overpowering, but I do not agree that they only approach certain customers.

dudara

If you can get past the stink,then some of the stuff is very good. I quite like the salt-based facial scrub.

Gauge

lizt wrote: »

Have to disagree. I'm not at all like the "target demographic" you described. Yet every time I go into Lush I am always asked if I need any help or if I would like to try the products. It's clear they have been trained to approach customers and use the hard sell, which I personally find a bit overpowering, but I do not agree that they only approach certain customers.

I'd have to disagree too, I've gone in with terrible acne breakouts (and on top of that, I'm a slightly overweight girl) and they've always been nice to me. Overwhelmingly nice on occasion, which I'm guessing is what they're trained to be like- they can be a bit over the top and enthusiastic which I find off-putting, but on occasions where I've needed something specific from a product they've always been very helpful.

Luno

They have some lovely soaps and shower gels smell lovely. I have a tub of their Dream Cream and I find it quite good

Miaireland

I find the smell of the place very off putting but am going to call in after reading some of the suggestions here. Thanks.

Pythia

Have never been in as the smell is just horrible. If they toned it down they could win more customers.

Seren_

Maybe I'm weird, but I love the smell in Lush! It's the reason I went into it first

sogg

I love Babyface for an everyday, gentle cleanser. I've really sensitive skin so it's perfect! Their Cosmetic Warrior facemask is so good for breakouts - my skin would literally have cleared up by the next day, but yet it's still not too drying. I used the Godiva solid shampoo when I was travelling and it was so handy for saving on space and smells fab!

You do need to push past that initial overwheming odour when going in though....!!

St James

Shower gels are brill - no chemicals on my body, which is in fact a temple!

Aoifums

Buckeye wrote: »

But what really turned me off was the way the staff treated the customers. It was a surprisingly hard sell, which I got to hear over and over (both to me and to the other customers in the shop) while my friend took hours to pick out her favorites. Plus, I noticed a big difference between how the "attractive" customers were treated and how the "not-so-attractive" customers were treated. I'm rather plain, very girl-next-door, size 12 (men buy me drinks at the bars, but I'm not a hottie by far), and I noticed that I was herded toward the front exit of the store several times, along with other plain/overweight women, while the slender, younger women with the great hair and the expensive clothes were given hand massages and samples and demonstrations and loads of attention. It was pretty clear that the shop policy was to cater to the beautiful people and to encourage the plain women to be on their way.

If it had been just me, I would have figured they could just tell I wasn't really interested and wasn't going to spend a lot of money, but I repeatedly saw other not-hot women getting ignored or subtly escorted toward the exit, and one overweight woman with some skin problems was even told she "might have better luck shopping at Boots". Lush clearly has a "target demographic", and if you're not beautiful, you're not the target.

I seem quite similar to how you describe yourself, I'm a 12, kinda overweight, plain and I'm always just in jeans with no makeup on when I go in there. I usually go in on my 'off days' cos I feel icky and their stuff makes me feel happier.
I always get treated really nicely there. I just wish I could get more free samples But I did end up having a 20 minute conversation with one of the girls in there before about music related stuff which was awsome.

Pythia wrote: »

Have never been in as the smell is just horrible. If they toned it down they could win more customers.

I don't think the smell is intentional. It's the combined smells of all the products they stock. Most smell pretty strong. I do find it overwhelming, so I take a deep breath then walk towards the back. The smell doesn't seem too strong from there on in and you get used to it fairly quickly.

But yeah, Angels on Bare Skin is the most amazing product of all time. I love the smell of Whoosh (sp?). I just wish it didn't have honey in it :mad:. And Grease Lightening is the best thing for my sometimes spotty skin.

mud

Hey,

I'm trying to order some lush stuff online (thanks boards)

When I go to check out I'm asked to pick a shipping method, but there are no options, very frustrating!

Anyone on here ordered online from them?

Had you any problems?

MysticalSoul

mud wrote: »

Hey,

I'm trying to order some lush stuff online (thanks boards)

When I go to check out I'm asked to pick a shipping method, but there are no options, very frustrating!

Anyone on here ordered online from them?

Had you any problems?

When I order online, I usually ring them up, but did order on line about a year ago, and you have to register first? There is only one shipping method for Ireland (which is with DHL couriers), and costs I think about £10.


Personally, I love tramp shower gel, and bathos bubble bar.

Gauge

I think there's two options now, and the lower one is £4.95 if your order isn't too heavy. It goes up to £6.95 if it's a large or heavy order. Usually takes 5 days for me. Then the £9.95 is express shipping, which I've never used so I don't know how long it takes.

mud

Tried it again and still the same

Get to final page, my order weighs .29kg, asks me to select a shipping method but there aren't any boxes to tick Then it keeps bringing me back to that page.

Very frustrating because I don't have the credit to call them and I can't find an email contact for them although I'm going to go back again to check.

Oh well.

Novella

I actually bought some stuff in Lush on Monday!

I bought Angels on Bare Skin, which I have to say I love and Breath of Fresh Air toner - loving it as well. Bought a shower gel, a sugar scrub and two wee solid moisturisers which all are glittery!

I got a free sample of moisturiser too but I find it quite heavy.

I did find the staff a bit over-powering and personally, off-putting. I like to go into a store and browse, just be chilled and have a look. If I need help, I'll ask. Definitely think they could do with toning down that aspect.

scatterpillar

Can't use any Lush products anymore, as my skin is crazy-sensitive

However I love all their stuff, and regularly buy products there as gifts for friends and family.

Just over a month ago, I bought a fairly pricey gift set there as a Christmas present for a friend. However I ended up getting her something else instead. I brought the set back today, although I didn't really expect them to take it back - I was hoping for, at best, an exchange, even though I'm aware that I wouldn't even be entitled to that.

Instead, they gave me a full cash refund (even though I'd paid by card, they were willing to give me cash, a lot of places won't!) They didn't even try to talk me into buying something else instead, and what's more, the girls I dealt with in there were every bit as friendly and happy as they are when they're trying to sell you stuff!

Just thought I'd mention it, seeing as I was well impressed ... and I'd be the first to start bitchin if I encountered poor customer service! :P

Also - I loooooove the smell in there, it's addictive!

chocolate_cat

I get where you guys are coming from witt lush staff being ott, but as a staff member, we are told to be like that, if we dont approach customers we get a taken aside and quizzed by the manager why we are not approaching customers,being happy and smiley etc. Thats just how lush operate. A bit like going into a dept store and the sales girls ignore you if you are not dressed up and concentrate on the people who looked like they escaped from a catwalk. Annoying, i know, but shops each have their own way of operating. Lush staff are required to be happy and bubbly all the time to all customers, not just pretty ones, as is thought.
The smell of the shop is strong because most of the products are not packaged, so the smell escapes. Its not as strong inside the shop, for some reason. Most of the people who work in Lush are really passionate about working there and the products, i find that also makes them bouncy and loud. We are not paid on commission either which is widley thought.
I am only saying this piece about the shop as they are fantastic company to work for (even though the pay is rubbish) and i will probably get in trouble when i go back from my hols at the end of the week for admitting we can be loud, pesky and smelly (in a good way!!!)

If you have questions or queries about the staff, contact the head office through their website. Or pm me, i hope my contribution helps