UPC offering 30Mbps broadband and problems with upgrade

bryaner

Last Result:
Download Speed: 14568 kbps (1821 KB/sec transfer rate)
Upload Speed: 1461 kbps (182.6 KB/sec transfer rate)

Thats a magnet speedtest just now

John2009

Nice speeds for mid afternoon, a rough estimate of course

Tony

This is tallaght on magnet speed test at 13.55 pm on a 30 mb. I seem to be a a lot luckier than some guys here

Download Speed: 17669 kbps (2208.6 KB/sec transfer rate)
Upload Speed: 1737 kbps (217.1 KB/sec transfer rate)

bonoman66

30Mbps Celbridge Area Mon Jan 25th

This Morning 8:40am



Early Afternoon At Present 2:25pm



Much better than usual for me.

Its been way slower at this time for me over the last few days - I wonder if there's anything gonig on with UPC regarding configuration changes on their network - maybe I'm way too optimistic - I'll know for sure between 5pm-9pm today. Here's hoping anyway.

IrishTonyO

Yeah speeds a bit better today so far, but come 5pm we'll know, this is when mine starts to degrade badly

John2009

And it begins , those damn kids hogging the connections.

IrishTonyO

Just got the following reply from Comreg, and unlike what UPC told me they do regulate them!!!

Hi Tony
Thank you for your email.
We don’t regulate the TV aspect of the company, however we do when it comes to the phone & broadband side of it.
Regards,

[/B]

the_law

Currently getting between 25 and 29 Mbits on rapidshare. To me that's acceptable so have held off complaining for now...

This evening may be a different story when everyone comes home from work...

NothingMan

All these fast speeds are making me hopeful. When I get home and it's still 12Mbps I'll be very disappointed.

thefishone

Signed up to UPC,just last Friday,started off bad,but up to 17DL,so heading in the right direction.



With a bit (lot) of luck,might get the full 30meg tomorrow,as UPC phoned
and are calling out tomorrow to finish the job,which I have to say,I thought was comlpleted.

bonoman66

bonoman66 wrote: »

30Mbps Celbridge Area Mon Jan 25th

This Morning 8:40am



Early Afternoon At Present 2:25pm



Much better than usual for me.

Its been way slower at this time for me over the last few days - I wonder if there's anything gonig on with UPC regarding configuration changes on their network - maybe I'm way too optimistic - I'll know for sure between 5pm-9pm today. Here's hoping anyway.

Ah well - spoke too soon - going the predictable route for the evening

As of 5:50pm

IrishTonyO

same here, its on the way down again

IrishTonyO

and back to crap again :mad:

jor el

IrishTonyO wrote: »

Just got the following reply from Comreg,

Don't post anyone's personal details without their permission.

MarkN

Here's mine just ran it now.



And with the laptop plugged into cable

neonman

Just got UPC BB 15MB connection on Friday. First few days great high speeds all round. Now today I'm getting between 5MB and 10MB DL and only getting 0.64 UL speeds :eek:

Also pingtest.net is giving me an F :-( shocking

Can anything be done if I ring them about the ping rate which is crap.

MarkN

neonman wrote: »

Just got UPC BB 15MB connection on Friday. First few days great high speeds all round. Now today I'm getting between 5MB and 10MB DL and only getting 0.64 UL speeds :eek:

Also pingtest.net is giving me an F :-( shocking

Can anything be done if I ring them about the ping rate which is crap.

Disable firewall on router and the ping will work..

http://192.168.1.1/

John2009

Peak time results





I have an engineer calling tomorrow afternoon, so gonna see what he can do with my line or speeds. Fingers crossed.

bonoman66

bonoman66 wrote: »

Ah well - spoke too soon - going the predictable route for the evening

As of 5:50pm

And as of approx 8:50pm

MarkN

slave1

Jezz lads, I must just be lucky, from talking to some guy that knew what he was talking about when I sorted out a snagging issue with my install, my area has never had more that 30%-40% usage so my speeds are pretty constant.
I didn't even bother using Cat-5 as going wireless is giving me great speeds.
15MB and phone package.


I've never touched the firewall so I have a poor ping test but not sure of any benefit in messing with things.

neonman

MarkN wrote: »

Disable firewall on router and the ping will work..

http://192.168.1.1/

Spot on MarkN thanks - from an F to a B my parents will be so proud

neonman

slave1 wrote: »

Jezz lads, I must just be lucky, from talking to some guy that knew what he was talking about when I sorted out a snagging issue with my install, my area has never had more that 30%-40% usage so my speeds are pretty constant.
I didn't even bother using Cat-5 as going wireless is giving me great speeds.
15MB and phone package.


I've never touched the firewall so I have a poor ping test but not sure of any benefit in messing with things.

Having a better ping rate gives you better streaming for video conf, gaming (xbox live) etc

IrishTonyO

slave1 wrote: »

Jezz lads, I must just be lucky, from talking to some guy that knew what he was talking about when I sorted out a snagging issue with my install, my area has never had more that 30%-40% usage so my speeds are pretty constant.
I didn't even bother using Cat-5 as going wireless is giving me great speeds.
15MB and phone package.


I've never touched the firewall so I have a poor ping test but not sure of any benefit in messing with things.

slave1 nothing lucky with those packet loss rates, if ur using the cisco kit disable the firewall

clacks

[IMG][/img]

This is my blazing 30gb Connection. Phoned them tonight. Busy. They'll phone me back.....

I had about 8 months of hell last year with this rubbish. It was grand the last while, until I 'upgraded'. Feel my pain.

trdublin

For some reason my broadband speed has decreased after the upgrade, and it seems that UPC wants to ignore this Here is the reply I got from them:

Thank you for your Reply, I have checked with the records on your account and it shows an upgrade to 30 MB

IrishTonyO

clacks wrote: »

[IMG][/img]

This is my blazing 30gb Connection. Phoned them tonight. Busy. They'll phone me back.....

I had about 8 months of hell last year with this rubbish. It was grand the last while, until I 'upgraded'. Feel my pain.

Reckon that wins you the award for the lowest speed ever you're getting 1.6% of the speed you should

bryaner

Ref: 752791

Dear Brian Smyth,

Thank you for your recent email.
Please be advised that as the Broadband standalone charge has been raised to €8 from 01st January 2010 there is a rise in your monthly bill. All the customers were notified about the change by letters. Please confirm if you have received the letter.
Please also be advised that you will be contacted for marketing purposes by email, SMS, phone and post.

If you have any further queries, please do not hesitate to email us on customer.support@upc.ie

Kind regards,
Pushkar

Chorus ntl Customer Support Team

Thats the muck e-mail i got back from them

bryaner

Omg and this is my speed something has got to give

Tony

I received no letter about the increase

bryaner wrote: »

Ref: 752791

All the customers were notified about the change by letters. Please confirm if you have received the letter.


Thats the muck e-mail i got back from them