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UPC offering 30Mbps broadband and problems with upgrade

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Comments

  • #1022
    GigaByte
    Closed Accounts Posts: 515 ✭✭✭GigaByte


    30Mb/s

    695712133.png

    I was on to them last Wednesday and told I would get a callback in 48 hours, no one's called me back yet. I'll give them a ring tomorrow to see whats going on.


  • #1023
    Magzire
    Registered Users Posts: 129 ✭✭Magzire


    695725687.png


    :mad::mad::mad:


  • #1024
    NothingMan
    Registered Users, Registered Users 2 Posts: 11,178 ✭✭✭✭NothingMan


    this is a lot better than usual peak times. But still half what I'm paying for.
    695728524.png

    Great, wasted my 1000th post milestone complaining!


  • #1025
    Magzire
    Registered Users Posts: 129 ✭✭Magzire


    With the Cisco router im trying to reboot with the button, but seems not to be working.

    Any idea's anyone?


  • #1026
    GigaByte
    Closed Accounts Posts: 515 ✭✭✭GigaByte


    Untitled-4.jpg

    Anyone have any idea what that means?? I've been on the phone (blueface) to my girlfriend for the past 40mins and the UPC broadband has gone dead 4 times cutting off the phone each time. Each time my UPC log has this entry added.


    My current 30Mb/s speed
    695771690.png


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  • #1027
    SonicTitan
    Closed Accounts Posts: 31 ✭SonicTitan


    695775223.png

    Mine ain't too bad at the minute. 15mg Wireless.


  • #1028
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    speeds have stayed good for 1st time in 3 weeks tonight, 15mb line. UPC must have done something in the Clondalkin area. Anyone else around Clondalkin?

    695786797.png


  • #1029
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    Ranicand2 wrote: »
    I will try this again tonight.

    695199252.png

    695789716.png

    Ok not bad better then last nights 2Mb.

    I would happy enough if they could keep this up at peak times.

    Update things getting better fingers crossed.

    695795791.png

    Do I dare hope things are fixed?


  • #1030
    the_law
    Closed Accounts Posts: 126 ✭✭the_law


    No, things aren't fixed in Rathmines...

    695802406.png

    Has been averaging below 20 since 7pm. Peak on UPC seems to be 7pm - midnight, which kind of fits with the mostly residential profile.

    Tony, you raise an interesting question with 'why hasn't everyone simply gone back to what they were before the upgrade'.

    I think there are two sets of people complaining here: some, who are now getting 3Mbits or less rather than 20, which indicates a technical fault - and others, who previously got 18/19 and considered that acceptable, but have seen no improvement despite agreeing to an extension of minimum contract and aren't willing to give UPC something for nothing.


  • #1031
    Tony
    Registered Users, Registered Users 2 Posts: 11,328 ✭✭✭✭Tony


    Yes that fits well with many of the reports here.

    the_law wrote: »

    I think there are two sets of people complaining here: some, who are now getting 3Mbits or less rather than 20, which indicates a technical fault - and others, who previously got 18/19 and considered that acceptable, but have seen no improvement despite agreeing to an extension of minimum contract and aren't willing to give UPC something for nothing.

    This is Tallaght at 23.19 the download is fine but I'm not getting as good an upload speed now as I have off peak.

    695839601.png

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



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  • #1032
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    30M package upgrade,definitively giving them a ring in the morning:

    695836550.png


    Also,on the top right corner i have a results list that can be exported in csv format and email it over to their tech support to back-up my problems...

    Pitty...

    my friend across the road hasn't upgraded from 10 to 15 and every test is doing comes back to 10m ...it looks that his cable hasn't been affected !! Why ? ?


  • #1033
    rolion
    Closed Accounts Posts: 3,362 ✭✭✭rolion


    Sorry,i'm unable to 'format' from Excel to plain text/html board's format !


    IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME
    89.100.255.255 01/07/2010 11:37 GMT 9.52 0.79 10 Dublin
    89.100.255.255 01/07/2010 17:15 GMT 4.94 2.67 21 Dublin
    89.100.255.255 01/07/2010 18:11 GMT 9.73 2.66 22 Dublin
    89.100.255.255 01/07/2010 18:47 GMT 6.42 2.38 73 Dublin
    89.100.255.255 01/07/2010 22:26 GMT 9.36 2.67 10 Dublin
    89.100.255.255 01/07/2010 23:26 GMT 8.55 2.7 10 Dublin
    89.100.255.255 01/08/2010 00:35 GMT 9.17 2.72 20 Dublin
    89.100.255.255 01/08/2010 11:08 GMT 24.52 1.81 10 Dublin
    89.100.255.255 01/11/2010 18:53 GMT 17.26 2.6 41 Dublin
    89.100.255.255 01/11/2010 19:04 GMT 19.35 2.7 10 Dublin
    89.100.255.255 01/11/2010 19:11 GMT 22.66 1.99 10 Dublin
    89.100.255.255 01/11/2010 19:27 GMT 4.45 1.35 213 Dublin
    89.100.255.255 01/11/2010 23:13 GMT 4.17 2.58 43 Dublin
    89.100.255.255 01/11/2010 23:21 GMT 6.46 2.64 30 Dublin
    89.100.255.255 01/12/2010 00:09 GMT 7.33 2.59 21 Dublin
    89.100.255.255 01/12/2010 17:51 GMT 9.26 2.77 20 Dublin
    89.100.255.255 01/12/2010 20:52 GMT 10.21 2.65 10 Dublin
    89.100.255.255 1/13/2010 4:57 PM GMT 9.28 2.67 23 Dublin
    89.100.255.255 1/13/2010 5:05 PM GMT 9.09 2.77 22 Dublin
    89.100.255.255 1/13/2010 5:06 PM GMT 9.37 2.75 17 Dublin
    89.100.255.255 1/13/2010 5:11 PM GMT 6.59 2.73 18 Dublin
    89.100.255.255 1/13/2010 7:00 PM GMT 20.02 1.8 42 Dublin
    89.100.255.255 1/13/2010 10:56 PM GMT 15.41 2.25 120 Dublin
    89.100.255.255 1/13/2010 10:57 PM GMT 20.53 2.1 10 Dublin
    89.100.255.255 1/14/2010 11:10 AM GMT 11.57 1.89 11 Dublin
    89.100.255.255 1/14/2010 12:04 PM GMT 10.5 2.4 11 Dublin
    89.100.255.255 1/14/2010 12:10 PM GMT 10.33 2.77 11 Dublin
    89.100.255.255 1/14/2010 2:49 PM GMT 11.1 2.64 10 Dublin
    89.100.255.255 1/16/2010 2:44 PM GMT 11.58 0.94 23 Dublin
    89.100.255.255 1/16/2010 2:45 PM GMT 12.95 1.46 25 Dublin
    89.100.255.255 1/18/2010 11:09 AM GMT 6.45 1.96 10 Dublin
    89.100.255.255 1/18/2010 1:52 PM GMT 6.64 2.09 10 Dublin
    89.100.255.255 1/20/2010 12:41 AM GMT 23.13 1.99 18 Dublin
    89.100.255.255 1/20/2010 12:43 AM GMT 11.65 2.01 20 Dublin
    89.100.255.255 1/23/2010 1:07 PM GMT 6.12 1.84 78 Dublin
    89.100.255.255 1/23/2010 7:03 PM GMT 9.6 1.84 21 Dublin
    89.100.255.255 1/23/2010 10:42 PM GMT 5.88 1.76 10 Dublin
    89.100.255.255 1/23/2010 10:43 PM GMT 5.66 1.85 11 Dublin
    89.100.255.255 1/23/2010 10:44 PM GMT 5.43 1.81 11 Dublin
    89.100.255.255 1/23/2010 10:55 PM GMT 5.2 1.75 10 Dublin
    89.100.255.255 1/23/2010 11:33 PM GMT 19.24 2.14 10 Dublin
    89.100.255.255 1/23/2010 11:42 PM GMT 16.73 2.14 16 Dublin
    89.100.255.255 1/23/2010 11:58 PM GMT 17.94 2.03 14 Dublin
    89.100.255.255 1/24/2010 12:07 AM GMT 18.5 1.96 18 Dublin
    89.100.255.255 1/24/2010 12:32 AM GMT 16.43 2.04 14 Dublin
    89.100.255.255 1/24/2010 1:04 AM GMT 19.84 2.12 16 Dublin
    89.100.255.255 1/24/2010 1:05 AM GMT 19.09 2.19 17 Dublin
    89.100.255.255 1/24/2010 1:10 AM GMT 15.54 2.31 17 Dublin
    89.100.255.255 1/24/2010 1:11 AM GMT 17.9 2.37 18 Dublin
    89.100.255.255 1/24/2010 1:13 AM GMT 8.82 2.44 16 Dublin
    89.100.255.255 1/24/2010 1:15 AM GMT 12.93 2.38 16 Dublin
    89.100.255.255 1/24/2010 1:19 AM GMT 11.16 2.41 19 Dublin
    89.100.255.255 1/24/2010 1:24 AM GMT 18.55 2.33 19 Dublin
    89.100.255.255 1/24/2010 11:47 AM GMT 16.61 1.97 10 Dublin
    89.100.255.255 1/24/2010 11:51 AM GMT 18.94 1.83 16 Dublin
    89.100.255.255 1/24/2010 12:16 PM GMT 17.97 2.11 18 Dublin
    89.100.255.255 1/24/2010 12:21 PM GMT 19.35 2.16 19 Dublin
    89.100.255.255 1/24/2010 12:59 PM GMT 14.4 1.84 17 Dublin
    89.100.255.255 1/24/2010 1:05 PM GMT 9.51 0.71 137 Dublin
    89.100.255.255 1/24/2010 1:28 PM GMT 9.89 1.9 20 Dublin
    89.100.255.255 1/24/2010 1:43 PM GMT 12.85 1.79 25 Dublin
    89.100.255.255 1/24/2010 2:57 PM GMT 6.93 1.79 19 Dublin
    89.100.255.255 1/24/2010 4:28 PM GMT 5.66 1.58 19 Dublin
    89.100.255.255 1/24/2010 8:29 PM GMT 6.37 1.78 17 Dublin
    89.100.255.255 1/24/2010 9:28 PM GMT 5.35 1.85 21 Dublin
    89.100.255.255 1/25/2010 12:11 PM GMT 15.71 2.42 18 Dublin
    89.100.255.255 1/25/2010 2:31 PM GMT 8.7 2.35 20 Dublin
    89.100.255.255 1/25/2010 5:10 PM GMT 8.88 2.03 21 Dublin
    89.100.255.255 1/25/2010 7:20 PM GMT 8.66 1.87 21 Dublin
    89.100.255.255 1/25/2010 7:25 PM GMT 17.02 1.91 18 Dublin
    89.100.255.255 1/25/2010 7:30 PM GMT 19.59 1.84 20 Dublin
    89.100.255.255 1/25/2010 9:39 PM GMT 20.42 2.04 17 Dublin
    89.100.255.255 1/26/2010 1:05 AM GMT 20.45 2.39 10 Dublin
    89.100.255.255 1/26/2010 2:27 PM GMT 9.22 1.81 11 Dublin
    89.100.255.255 1/26/2010 7:34 PM GMT 7.1 1.89 19 Dublin
    89.100.255.255 1/26/2010 8:45 PM GMT 6.5 1.8 19 Dublin
    89.100.255.255 1/26/2010 9:59 PM GMT 6.95 1.89 15 Dublin
    89.100.255.255 1/26/2010 10:02 PM GMT 6.79 1.79 19 Dublin
    89.100.255.255 1/26/2010 11:15 PM GMT 6.71 1.94 22 Dublin


  • #1034
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    The package is up to 30Mb and at peak time I am more then happy with this.

    695855805.png

    I am going to play online tonight while the going is good.:D


  • #1035
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    Yeah my 15Mb line has stayed around 12.5 all night alleluia! Am looking forward to the call from UPC to see what caused this, but they could have given some information to people rather than just leave us in the dark or use bullsh**t stories.


  • #1036
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    IrishTonyO wrote: »
    Yeah my 15Mb line has stayed around 12.5 all night alleluia! Am looking forward to the call from UPC to see what caused this, but they could have given some information to people rather than just leave us in the dark or use bullsh**t stories.

    We are only 101 posts shy of the Ice Broadband thread I bet UPC was not happy to see this thread a sticky in the same section.:D

    This one is only running six weeks or so it took the Ice thread 3 years to get that many posts.


  • #1037
    John2009
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    Congrats lads that ye both have normal service resumed with your broadband speeds, here's hoping that UPC will get everyone affected back to reasonable speeds at all times of the day and night.


  • #1038
    cbr900
    Registered Users Posts: 97 ✭✭cbr900


    30 Mb Connection,Dublin 7:mad:
    695866244.png


  • #1039
    John2009
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    It would be nice to have a UPC rep signed up to Boards to keep alot of us customers upto-date with the current goings on and any future side effects or problems for when they change over to the DOCSIS 3 system.


  • #1040
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    John2009 wrote: »
    It would be nice to have a UPC rep signed up to Boards to keep alot of us customers upto-date with the current goings on and any future side effects or problems for when they change over to the DOCSIS 3 system.

    Would save themselves a lot phone calls, emails etc. if they did have a rep or 2 monitoring the boards and replying to queries and problems. Most people myself included would far prefer this than having to call them etc.


  • #1041
    John2009
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    Hoorah :D, better load up Rapidshare with some files and to auto start at 1am :p

    695871820.png


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  • #1042
    John2009
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭John2009


    IrishTonyO wrote: »
    Would save themselves a lot phone calls, emails etc. if they did have a rep or 2 monitoring the boards and replying to queries and problems. Most people myself included would far prefer this than having to call them etc.

    It would be very helpful to customers and informative at the same time rather than us guessing our problems and having endless visits from engineers with no fix at the end of visit


  • #1043
    dunworth1
    Registered Users, Registered Users 2 Posts: 5,333 ✭✭✭dunworth1


    John2009 wrote: »
    It would be nice to have a UPC rep signed up to Boards to keep alot of us customers upto-date with the current goings on and any future side effects or problems for when they change over to the DOCSIS 3 system.

    it would be nice indeed.

    or maybe start up their own forum.


  • #1044
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    John2009 wrote: »
    It would be very helpful to customers and informative at the same time rather than us guessing our problems and having endless visits from engineers with no fix at the end of visit


    My guess is it is stupid management that think it's better to keep things secret and treat people like they are stupid.

    Ok we got an upgrade of 50% fair enough why complain.

    People like me ran into a technical problem with the upgrade which now seems to be fixed.

    However this time 24 hours ago I had no idea how long a fix would take or even if there would be a fix.

    A bit or information would have went a long way.


  • #1045
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,360 Mod ✭✭✭✭F1ngers


    30Mb/s, Tallaght at 1am...

    695905224.png:rolleyes:


  • #1046
    alang184
    Registered Users Posts: 113 ✭✭alang184


    I'm on a 10Mb line with UPC, and with Speettest.net (conveniently...) it always gives my full expected dl/ul speeds. The same goes for almost all websites.

    However, it's always so slow with streaming videos. Surely they must have some kind of throttling on this?


  • #1047
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    :mad: Mine has gone crap again :mad: especially the ping times

    695908197.png


  • #1048
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    and getting worse...... this the lowest yet :mad: hope it is just them working on lines or something, wishful thinking I reckon

    695914764.png


  • #1049
    the_law
    Closed Accounts Posts: 126 ✭✭the_law


    IrishTonyO wrote: »
    and getting worse...... this the lowest yet :mad: hope it is just them working on lines or something, wishful thinking I reckon

    Chances of anyone working on lines at 1am.... slim.... :cool:


  • #1050
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    back to normal again now at 2.00am

    695950301.png


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  • #1051
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    IrishTonyO wrote: »
    back to normal again now at 2.00am

    695950301.png


    695944559.png

    Just enjoyed some online play lag free.


This discussion has been closed.
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