UPC offering 30Mbps broadband and problems with upgrade

DarasBB

I did send them an email from my UPC on-line account, and I'll wait for response.

lensman

DarasBB wrote: »

I did send them an email from my UPC on-line account, and I'll wait for response.

If you did so within the cool off period then your covered ( legally)

DarasBB

lensman wrote: »

If you did so within the cool off period then your covered ( legally)

I did, as they installed upgraded package only today, and I have 7 days to fully test service they provide me with and resign if I'm not happy with it.

lensman

DarasBB wrote: »

I did, as they installed upgraded package only today, and I have 7 days to fully test service they provide me with and resign if I'm not happy with it.

They will sort it out,..they might need to address your modem online & reconfigure it,... BB is the only service they do well,

DarasBB

lensman wrote: »

They will sort it out,..they might need to address your modem online & reconfigure it,... BB is the only service they do well,

I hope so, as some Jujith from UPC customer support already answered my email.

DarasBB

I had to press and hold for 15 seconds "Reset" button on the back of the router, so it can be rebooted and download the newest set up from UPC servers.

Gary ITR

UPC 30mb, been like this for 6 weeks or so

Spear

Onkle wrote: »

UPC 30mb, been like this for 6 weeks or so

Don't use the Limerick server.

The_B_Man

is anyone using speedtest.upc.ie ?

Raekwon

I upgraded from 15Mb to 30Mb over a week ago and my download speed has been hovering slightly over the 20Mb mark ever since. It's weird because when I was on 15Mb all last year and my speed was consistently hitting the 15Mb mark. What changed?

Gary ITR

Spear wrote: »

Don't use the Limerick server.

I only noticed that after, I ran the Dublin one after I finished and I got 5mb, still far from good enough at near midnight on 30mb line

fionny

Those speedtests arent a true representation I have found, wireless lag, firewalls etc... all slow them down loads.

I have the 30meg from UPC and on a site I get stuff from I cap my connection out at 32megs consistently.

Id upgrade to 100meg but its a little too pricey :P

el dude

So i'm goign to ring them up and try to downgrade from 30MB to 20MB. Anything i should know before doing so? Why kind of question they are going to throw at me or downgrade charges?

Dr. Feelgood

I recently got the 30mb connection. Speedtest.net is showing that I am indeed getting the full 30 megs, but other sites (rapidshare.com premium account) are giving me a download speed of 750kb/s max.

This can't be right. Anybody have any ideas of why i can't max out my download speed? I sould be getting 3750kb/s maxed out with a 30mb connection.

Elessar

UPC very slow here too (swords).

I was on their 25mb package until last month and consistently got 25mb download speeds from usenet. We decided to get UPC TV aswell in the house at the start of the month so they upgraded me to the 30mb package but recently I cannot get near even 25mb! Downloading right now from a dedicated usenet server at 16-17mb/s! Speedtest is showing 20mb.

Has something gone wrong...is it worth my while ringing them as I think they'll just say it's congestion for this time of day?

I am having a strange problem. I am getting 30 meg download , but my internet explorer / firefox is really really slow. Image's dont seem to load.

fionny

Deleted User wrote: »

I am having a strange problem. I am getting 30 meg download , but my internet explorer / firefox is really really slow. Image's dont seem to load.

Sounds DNS Related and easy fixed with Free DNS alternatives, what version of windows / mac (hope not) do you run?

fionny

fionny wrote: »

Sounds DNS Related and easy fixed with Free DNS alternatives, what version of windows / mac (hope not) do you run?

Its windows 7

fionny

Right to configure another DNS:

• Start / Control Panel,
• Network and Sharing Centre (under Network and Internet if you use the categories thing)
• Click Change Adaptor Settings (Left hand Side of Screen)
• Right Click the Adaptor(whichever is listed as connected)
• Select Properties
• Select Internet Protocal Version 4 (TCP/IPv4) and click properties
• Click Use the following DNS Sever Addresses
• In Primary Enter: 208.67.222.222
• In Secondary Enter: 208.67.220.220
• Click OK
• Job Done

You might also clear the Cache in your browser and try.

If you need to revert all you need to do follow the above and select Obtain Automatically again.

Hope this helps.

ConorHughes

fionny wrote: »

Right to configure another DNS:

• Start / Control Panel,
• Network and Sharing Centre (under Network and Internet if you use the categories thing)
• Click Change Adaptor Settings (Left hand Side of Screen)
• Right Click the Adaptor(whichever is listed as connected)
• Select Properties
• Select Internet Protocal Version 4 (TCP/IPv4) and click properties
• Click Use the following DNS Sever Addresses
• In Primary Enter: 4.2.2.1
• In Secondary Enter: 4.2.2.2
• Click OK
• Job Done

You might also clear the Cache in your browser and try. If those dont work try the following instead:

208.67.222.222
208.67.220.220

If you need to revert all you need to do follow the above and select Obtain Automatically again.

Hope this helps.

If I could make love to you I would.

fionny

Haha, Glad its working for people, most ISP's DNS servers are absolutely rubbish no matter who your providers its worth changing.

I dont actually know who maintains the 4.2.2.1 dns servers but they are always good and really easy to remember. (Verizon in the US possibly)

The other set of IP's are from opendns.org

Spear

fionny wrote: »

I dont actually know who maintains the 4.2.2.1 dns servers but they are always good and really easy to remember.

They're not given full production maintenance any more, and are only minimally kept up as a courtesy to legacy users, and shouldn't be relied upon.

fionny

I did not know that, I will update my original post, Ive been using those addresses for quite some time.

ConorHughes

Stupid question, if I changed the DNS on my Xbox; would that help in any way? Or am I just gettin' abit carried away.

fionny

ConorHughes wrote: »

Stupid question, if I changed the DNS on my Xbox; would that help in any way? Or am I just gettin' abit carried away.

Probably wouldnt help as DNS (Domain Name Resolution) basically just converts an address like www.google.com into an IP address. The Xbox would probably be configured with direct IP's in the first place and as such wouldnt speed anything up.

On the otherside it wouldnt hurt either.

ConorHughes

fionny wrote: »

Probably wouldnt help as DNS (Domain Name Resolution) basically just converts an address like www.google.com into an IP address. The Xbox would probably be configured with direct IP's in the first place and as such wouldnt speed anything up.

Ah ok, sadly UPC 30mb just doesn't seem that fast on Xbox.

fionny

Give it a try anyway wont do any harm.

Also how is the Xbox connected? If wired is an option try that instead as it will be faster immediately.

Might be worth checking out if there are ports to be opened for the Xbox also.

http://www.ehow.com/how_6745637_open-xbox-live-ports.html

Its all about latency when it comes to gaming so wired is a much better option, also could get a better router.

ConorHughes

fionny wrote: »

Give it a try anyway wont do any harm.

Also how is the Xbox connected? If wired is an option try that instead as it will be faster immediately.

Might be worth checking out if there are ports to be opened for the Xbox also.

http://www.ehow.com/how_6745637_open-xbox-live-ports.html

Its all about latency when it comes to gaming so wired is a much better option, also could get a better router.

A new router is my best option, I've put a static IP on my xbox, opened all the correct ports etc. Didn't seem to do anything.

fionny

I bought one of these:

http://komplett.ie/Komplett/product/ZKB_01COM/18_NETWORK/14_ROUTER/productdetails/20067060/Linksys_E2000_Advanced_Wireless_N_Router_/E2000_EW/default.aspx

Really solid router with wireless N and more importantly Gigabit Ethernet Not a bad price.

jor el

New UPC Speed issues thread here. All posts there from now on.