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Airport Long Term Parking Used wrong card

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  • 18-12-2009 8:32pm
    #1
    F-Stop
    Registered Users Posts: 763 ✭✭✭


    Not freaking out or anything, sure it will be sorted out, but just wondering if anyone has experience of this. This just happened this evening, and it wasn't me, just got a call from my girlfriend who is heading to London with her sisters for the weekend.

    Two weeks ago parking was booked using online with car reg, etc. This evening, arrived and the barrier and it didn't recognise the reg. Tried laser card (that it was booked with) and it didn't work. Then used credit card and it let her in. I assume this counts as a new booking, at a higher price, and that the other will still be charged. There was an attendant at the barrier and he said that it wasn't recognising plates today, or that this had happened to a number of other cars.

    Naturally, she's worried now about how she'll be charged. She genuinely got confused about which card she had used to book it a fortnight ago.

    Anyone have a similar situation? I assume it will be sorted out fairly easily when she contacts them with the original booking details, etc. Is she SOL and going to be charged for a no show and a last minute fee?
    Tagged:


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    #2
    F-Stop
    Registered Users Posts: 763 ✭✭✭F-Stop


    Just found this, doesn't look good. Ridiculous if the machine doesn't recognise the reg or the card.
    If you insert a different card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a ‘no-show’ and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card used to make the booking.


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    #3
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    It says on their website that the licence plate may not be recognized, and if that's the case to use the card used to make the booking.

    You say she used the laser card, and then you say she was confused about which card she used. So which is it? :confused:


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    #4
    F-Stop
    Registered Users Posts: 763 ✭✭✭F-Stop


    She used the laser card which was the card she used to make the booking and nothing happened, the barrier didn't rise. So then she got doubts and thought that might not have been the card she used - even though it was - and tried the cc, which let her in, but only because it now became a new transaction.


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    #5
    F-Stop
    Registered Users Posts: 763 ✭✭✭F-Stop


    MagicMarker wrote: »
    It says on their website that the licence plate may not be recognized, and if that's the case to use the card used to make the booking.

    Yep, she did that, but it didn't recognise the card... Her confusion led to her thinking that it was her mistake and that she had used her cc card to make the booking - but that wasn't the case. Once she put her card in, it created a new transaction on that card.


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