pixmania: got a broken lcd samsung - what to do?

michal_cork

Hi Lads

i just got an Samsung LCD which was broken [buttons on the front panel didnt work]

www.pixmania.com wrote:

Dear Michal,

Thank you for contacting us,
You have 7 working days from the date of receipt of your parcel to return the goods for a refund or exchange trusting they are in perfect condition, with all provided accessories and manuals.
Please fill out the return coupon in full and sign it (returns will not be dealt with without it). Explain exactly why you are returning the item and also include a copy of the invoice inside the parcel.
The returns coupon is now found online. Please go to the order tracking on our website http://www.pixmania.co.uk/uk/uk/c_action/mon_compte/index.html. Enter your email address and your password.

Once you have this number please ensure that the returns number is clearly visible on the OUTSIDE of the parcel you wish to return. Please put the return coupon itself inside the parcel.

We recommend you return the item with Standard registered mail. Please ensure that the return address for the product is :

Pixmania Returns
Centre deretour FV
Chez Wincanton
Bâtiment B
Avenue de la commune de Paris
Zac de la maison Neuve
91226 Bretigny sur Orge
FRANCE

Please send us a copy of your postage receipt for standard registered mail along with your bank details and we will be able to refund this cost to you.

We will need the following details.

Bank name :
Account holders name:
Account number:
Iban number:
Swift Number:

We kindly remind you that we are a European company, and any refund will therefore be processed by international bank transfer. In order to be able to process an international bank transfer we need your IBAN and SWIFT numbers. If you have a doubt about these details, we advise you to contact your bank.

As soon as we have these details we will be able to credit your account.

If you have any questions please do not hesitate to contact us.


Best regards,
Your customer care agent

then i followed all the links n stuff and then i spoted all procedures [it may takes up to 3 months to get it all sorted o_O]

Wouldnt it be better if I sent the monitor to Samsung service somwhere in Dublin??

I read few opinions about that company and Im bit scared..

Nody

You have to bring back to where you bought it so you can't decide to send it to "some where in Dublin" as you said. Your only other possibility is to contact Samsung directly and see what they can do (most big manufacturers are very good on taking stuff back directly/picking it up at least in the first year) but if not your only option is back to Pixmania.

michal_cork

Nody wrote: »

You have to bring back to where you bought it so you can't decide to send it to "some where in Dublin" as you said. Your only other possibility is to contact Samsung directly and see what they can do (most big manufacturers are very good on taking stuff back directly/picking it up at least in the first year) but if not your only option is back to Pixmania.

Ya, but Samsung service "somwhere" in Dublin is what Im on about lol

thanks for no-advice answer

anyone else??

MarkR

You have two options, as was advised to you already by Nody. It wasn't "no help".

You can either send it back via pixmania, or contact Samsung directly.

As you seem to be able to find boards, but not google, let me google it for you

If you wanted bricks and mortar support, you should have bought it in a bricks and mortar store. Pixmania are well known for not covering themselves in glory in regard to their return policy, all of which has been covered quite a bit on boards before.

jor el

michal_cork wrote: »

thanks for no-advice answer

You need to learn to be a bit more appreciative of the advise that's given, and stop expecting others to do all the work for you.

Also, you're using the completely wrong system to return the TV. Pixmania's response states

You have 7 working days from the date of receipt of your parcel to return the goods for a refund or exchange trusting they are in perfect condition, with all provided accessories and manuals.
Please fill out the return coupon in full and sign it (returns will not be dealt with without it). Explain exactly why you are returning the item and also include a copy of the invoice inside the parcel.

Which means they're expecting a working TV to be returned. You're returning it under distance selling regulations, which is not what you want to do. First of all make Pixmania aware that the TV is faulty, and return it for repair, refund or replacement.