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Western Digital My Passport Essential Installation Problems

  • 19-12-2009 9:10pm
    #1
    tisnotover
    Registered Users Posts: 1,659 ✭✭✭


    Hi,

    I got a Western Digital My Passport Essentials(500GB) the other day and have only come round to try and using it. But, having some issues and getting cheesed off...need some boards.ie support!

    I'm running Windows Vista on a dell studio laptop.Can give more info of system if needed...

    Tried their website, but says that all drivers for it should be on Vista...but when I connect the drive, it is not recognised, does not appear under My computer either.

    Any ideas? Thought these things were meant to be plug and play...disappointing...


Comments

  • #2
    gerryR
    Registered Users, Registered Users 2 Posts: 190 ✭✭gerryR


    I would try it on another PC if possible?


  • #3
    Mr. Fancypants
    Registered Users, Registered Users 2 Posts: 1,894 ✭✭✭Mr. Fancypants


    Try connecting it to a different USB port. Is it a pc or a laptop? If its a pc make sure to connect it to one of the USB ports on the motherboard at the back of the machine rather than a front usb port.


  • #4
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    Where did you buy it OP?


  • #5
    tisnotover
    Registered Users Posts: 1,659 ✭✭✭tisnotover


    gerryR wrote: »
    I would try it on another PC if possible?

    tried it on a machine running windows xp, still same problem.
    mbroaders wrote: »
    Try connecting it to a different USB port. Is it a pc or a laptop? If its a pc make sure to connect it to one of the USB ports on the motherboard at the back of the machine rather than a front usb port.

    its on a laptop I have it, and have tried all ports, also tried it on all ports, as well as those off motherboard on an xp running pc, still not recognised...
    RoadKillTs wrote: »
    Where did you buy it OP?

    bought off pixmania.ie, I see same on komplett.ie.

    thinking now of just sending it back, seen a couple of forum posts about this on other sites since and seem to be buggy. one saying that it miten't be supported by 64bit vista...doesn't explain why it didn't run on the xp pc though?


  • #6
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,936 ✭✭✭JDxtra


    Have one myself, no drivers required and are generally rock solid. Have mine on 64 bit Windows 7. Call WD support, they are generally excellent.


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  • #7
    tisnotover
    Registered Users Posts: 1,659 ✭✭✭tisnotover


    JDxtra wrote: »
    Have one myself, no drivers required and are generally rock solid. Have mine on 64 bit Windows 7. Call WD support, they are generally excellent.

    Is that on a laptop? will contact the support. thanks.


  • #8
    tman
    Closed Accounts Posts: 16,339 ✭✭✭✭tman


    You shouldn't have any problems using a recent drive like the passport on Vista/Windows7 x64

    I had a similar issue with mine recently actually. Maybe plug it in and go into computer management (right click on my computer, manage) then go into device manager. Looks for an unrecognised device here, right click on it and choose uninstall, then unplug the drive and plug it back in.

    Doesn't explain why it isn't recognised in XP though, I'd say maybe just get in touch with support as already suggested...


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