Problem with EOS Utility and 500D

Jackobyte

Got a 500d for Christmas and was snapping away all day yesterday.. Now I'm trying to put the pics onto my computer with the Starts to Download Images section of the supplied EOS Utility software.

It isn't working, when it tries to upload the pics, it repeatedly says that "The connection is lost" and the program closes without any progress. I then have to disconnect and reconnect the camera. I would try with the Windows Camera and Scanner wizard but that doesn't detect the RAW images so can't upload all the pics with that method.

Any help?

pixbyjohn

Just a long shot, are you using an extra long USB cable between the PC and Camera ?

Jackobyte

pixbyjohn wrote: »

Just a long shot, are you using an extra long USB cable between the PC and Camera ?

Using supplied USB cable but ya, its prettty long. I'll try a shorter one because the connection is standard. Then, if that doesn't work, I'm going to uninstall and reinstall the program.

Jackobyte

Jackobyte wrote: »

Using supplied USB cable but ya, its prettty long. I'll try a shorter one because the connection is standard. Then, if that doesn't work, I'm going to uninstall and reinstall the program.

Shorter cable had no effect... Onto the uninstallation...

Kbeg3

You could always just get a cheap memory card reader

CabanSail

Import with someting like Irfanview, Picassa, Lightroom etc.

Using a Card Reader (about €10 from Tesco) is ussually less hassle.

Jackobyte

Uninstallation worked... then i took a few more and tried to import them... Didn't work. Uninstalled and reinstalled again and worked again

Jackobyte

Jackobyte wrote: »

Uninstallation worked... then i took a few more and tried to import them... Didn't work. Uninstalled and reinstalled again and worked again

everytime I want to upload more pictures I must uninstall and reinstall again:(

dudara

Can you access the card directly through Windows Explorer and copy and paste from there?

Jackobyte

dudara wrote: »

Can you access the card directly through Windows Explorer and copy and paste from there?

Can access it to view pictures but cannot copy them/save them to computer...

Jackobyte

Any other thoughts? Still not working even after an uninstall but I'd rather not go the card reader way because I like this program when it works...

Help?

pixbyjohn

what operating system are you using
and are the drivers specifically for that os ?

Kbeg3

Have you contacted Canon support?

Jackobyte

pixbyjohn wrote: »

what operating system are you using
and are the drivers specifically for that os ?

I have windows XP but do not know what drivers I'm running.

Kbeg3 wrote: »

Have you contacted Canon support?

I just did this and a Canon support team member told me to visit http://software.canon-europe.com/ I am currently downloading a 33mb software update to bring EOS Utility up to version 2.7.3.0 from 2.6.0.0. Hopefully this works.

richardbradley

Have the same camera - a card reader for under a tenner makes this process far easier and gives far more flexibility -

Use explorer to choose images to copy - eg all raw all jpeg or both
also can then download onto other computers etc

Far less likely to ever get card corruption and no risk of losing camera power mid transfer etc.

Freddie59

CabanSail wrote: »

Import with someting like Irfanview, Picassa, Lightroom etc.

Using a Card Reader (about €10 from Tesco) is ussually less hassle.

Yep. No problems. Then access them through the Zoom BrowserEx software.

Harvey Norman are currently doing an offer on a Fuji Card reader for just €8.50 (reduced from €24.99).

padocon

I had a similar problem but with Adobe Bridge, the card reader solved the problem.