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Quick Question - faulty food processor

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  • 29-12-2009 2:38pm
    #1
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭


    Santa bought me a big fancy food processor for christmas but it doesnt work.

    took it out of the package yesterday, turned it on and nothing - no power, was afraid to check the fuse in case this invalidated the returns policy

    will i be entitled to a new machine or will they have to send it away to kenwood to be repaired?


    thanks


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    #2
    cianor
    Registered Users Posts: 23 ✭cianor


    Not trying to be mean, but are sure that it is not working? For example ensure that the Lid is on correctly. Many do not work unless the unit is assembled correctly. Some machines are tricky the first time you use them. Check the instructions in case there are details here.

    Unfortunately you are not entitled to a new machine. The store may choose to send the machine off to Kenwood to have it checked out and repaired.

    Sometimes a store may decide to take it back and give you a new one instead, but if they do this it is a bonus! and not your legal right.


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    #3
    Nody
    Moderators, Category Moderators, Arts Moderators, Business & Finance Moderators, Entertainment Moderators, Society & Culture Moderators Posts: 18,317 CMod ✭✭✭✭Nody


    Strictly speaking you have no rights as you did not buy it but most stores will accept an item from anyone with the appropiate receipt. You have the right for one of the 3 Rs (Repair, Replacement or Refund) but the store will decide which one they offer (or in what order).

    Best bet is to put it all back in a box; grab the receipt and go into the store and see what they say.


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    #4
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭John Mason


    cianor wrote: »
    Not trying to be mean, but are sure that it is not working? For example ensure that the Lid is on correctly. Many do not work unless the unit is assembled correctly. Some machines are tricky the first time you use them. Check the instructions in case there are details here.


    Yes everything is together right :rolleyes: we checked the plug with a phaser (sp?) and there is no power going the the unit
    Nody wrote: »
    Strictly speaking you have no rights as you did not buy it but most stores will accept an item from anyone with the appropiate receipt. You have the right for one of the 3 Rs (Repair, Replacement or Refund) but the store will decide which one they offer (or in what order).

    Best bet is to put it all back in a box; grab the receipt and go into the store and see what they say.

    I have the receipt and everything is back box and will head off to bray with it tomorrow

    thanks


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