warehouse express ordering?

spinandscribble

I just ordered my first dslr woohoo (been using somewhat older stuff lol)

Thing is I used a family members card as I no longer have one.
Anyway i ordered and it said i needed to send official ID with my address. I guess i'll send both mine and the card holder but anyway, is this normal?

I've never experienced this type of thing online before. Is it normal for this site?

Borderfox

Normal for them and some German places do it too. scan it in and email or fax

Paulw

It's not unusual, for your first order. They're doing it to confirm that it's not credit card fraud. It's to protect you and them.

spinandscribble

Makes sense and I'll get it sorted first thing tomorrow. I'm actually surprised I've never been asked before this on other websites, come to think of it.

Gyalist

If you ever order from B & H Photo they will require ID with the first order.

DK32

spinandscribble wrote: »

Makes sense and I'll get it sorted first thing tomorrow. I'm actually surprised I've never been asked before this on other websites, come to think of it.

I have used Warehouse express quite a bit and the first order with them required a simple scan of the header from my credit card statement, the part that shows, name, address and the credit card number.

I've never had any issues with Warehouse express, in fact they are one of the more reliable online retailers

eas

For anyone looking at the Warehouse Express option in the future - I ordered a lens from Calumet NI yesterday afternoon around 2pm and it arrived via courier to Wicklow this morning. I even haggled a free delivery out of them.

From what I can tell, Warehouse Express and Calumet are very similar in pricing.

spinandscribble

They've just asked for name and address on official statement so the esb notification will have to do. I haven't my scanner with me so I'm going to take a picture and see if they'll accept that. *fingers crossed*

joe_elway

Steer clear of Warehouse Express in Norwich if you are purchasing camera gear in Europe. Based on my experience over the last 24 hours, they are a bunch of *********. These *******'s took money from my credit card after saying that they could not accept a credit card payment. Now, they're refusing to return the money, claiming they aren't responsible. I'm escalating and they won't like it.

Ben at WEX

Joe,

As I believe has been explained, when you place an order online, your payment detail go through several security checks, both for the customer's benefit and ours.

As is the case with many online retailers, these checks are performed by an external banking organisation. To help prevent potential fraud and abuse, once the payment has been authorised it is effectively reserved pending approval of the order by Warehouse Express.

Until we receive the order and confirm that we have accepted it, the payment is never actually transferred to Warehouse Express. If, as was the case with your order, it is not accepted by us for any reason (such as coming from a country we do not ship to or the goods being out of stock), we decline the order and the payment.

The reserved funds are then returned back to the customer's account although, depending on the type of card and the customer's bank, this can take a day or two.

Whilst I appreciate that having the funds reserved (and to all intents and purposes unavailable) in your account for an order that can not be fulfilled is extremely frustrating, the fact remains that Warehouse Express have never had your money and are therefore not in a position to give it back. However, the reserved funds will automatically be "unreserved" in your account in due course.

That said, I would like to apologise for the inconvenience caused. I understand that the reserved funds have now been de-allocated within the credit card syste and we will be looking at our fraud checking procedures to avoid any recurrence of the issue.

Should you (or anybody else reading this) have any questions regarding this, please to not hesitate to contact me.

Ben

Barname

SanDisk Extreme 8GB 400x UDMA Compact Flash

Warehouse Express GBP 67.99 = Euro 82.00 + shipping costs

I bought the very same in Gunns for Euro 55.00