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Need help "proving" laptop is faulty! :-\

cherrio · 2010-01-04 13:47:07

Hey All, need some help with a laptop that is almost 18 months old, purchased from Dabs.ie and now it's a €1400 paper weight. Neither HP nor Dabs will help resolve the issue as 12 months is up, HP won't even tell me how much it would cost if I were to pay to get it fixed myself. I used the Dabs "chat" feature and asked…

Comments

#32 20-01-2010 11:02pm

wingnut

Registered Users, Registered Users 2 Posts: 1,939 ✭✭✭

Join Date: November 2005

Posts: 1746

monkeypants wrote: »

Buying a warranty now will probably not help as existing problems are not covered by a new warranty..

Dell have no problem fixing problems after you take out an extended warranty.

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#33 21-01-2010 10:17am

monkeypants

Closed Accounts Posts: 2,386 ✭✭✭

Join Date: October 2009

Posts: 2308

wingnut wrote: »

Dell have no problem fixing problems after you take out an extended warranty.

Most of the time, yes. Not always. The warranty documentation does state that there should be a hardware healthcheck performed before the warranty is offered. However, once you have it, that should be that. It would be a pain in the ass for the Tech and their manager to try and refund it, that's assuming that they'd even care to begin with. By all means give it a go. If any questions are asked, plead ignorance. Just say "I called up the Dublin office and they said it was a mistake and that it should be fine now."

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