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First Active closed my account

phonypony · 2010-01-04 14:05:34

I opened the account in 1999 at a now closed branch. They then transferred my account to another now closed branch. Twice over the last few years I've tried to set up online banking to access my account and had trouble both times. Having visited the appropriate Ulster Bank branch and spoken to 6 different people on…

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04-01-2010 3:05pm

#1

phonypony

Registered Users Posts: 1,315 ✭✭✭

Join Date: February 2004

Posts: 1289

I opened the account in 1999 at a now closed branch. They then transferred my account to another now closed branch. Twice over the last few years I've tried to set up online banking to access my account and had trouble both times. Having visited the appropriate Ulster Bank branch and spoken to 6 different people on customer service lines today, I got a call back to say my account had been closed in 2008 and had no money in it. I have never received any correspondance regarding this. The last transaction I have in my book is late 2004. Firstly, is this legal? Can they just close an account without telling you? And where do I stand, do I just accept their word that i had no funds?

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#2 04-01-2010 3:50pm
homer911

Registered Users Posts: 5,119 ✭✭✭

Join Date: September 2007

Posts: 4731

I suggest you start here:
http://www.dormantaccounts.ie/en/

You should also ask First Active for a statement

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