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MyMemory Cancelling order

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  • 04-01-2010 3:30pm
    #1
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭


    about a week ago I bought some blu-rays in their Buy One Get One Free offer
    this included one order cotaining '30 Days of Night' & 'Moon'

    yesterday I get an email saying that they've cancelled my order because they are out of stock of 30 Days of Night, and don't know when they'll be getting it in again

    then 9 MINUTES later, I get an email saying that 30 Days of Night is back in stock.
    of course the BOGOF offer is nowover, so if I want to re-order I'll have to pay full price

    it's blatantly obvious that they don't want to sell Moon to me as part of the offer, and are trying to weasel their way out of it

    I've written a strongly-worded email to them, and am waiting for a response


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    #2
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    Did you get an email confirming that your order had been accepted. The exact wording of this email is very important.

    Was your credit card charged?

    You may have had a legally binding contract but you may have to take them to the small claims court in order to enforce it if they do not play ball which is probably the same cost as buying the DVD yourself separately.


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    #3
    the groutch
    Closed Accounts Posts: 16,096 ✭✭✭✭the groutch


    axer wrote: »
    Did you get an email confirming that your order had been accepted. The exact wording of this email is very important.

    Was your credit card charged?

    You may have had a legally binding contract but you may have to take them to the small claims court in order to enforce it if they do not play ball which is probably the same cost as buying the DVD yourself separately.

    I paid by paypal, so I had paid in full
    they refunded it and then sent me the cancellation email

    As you said it's not worth taking to small claims, but it's still rediculous that they can just pretend to be out of stock to avoid having to honour an order which was not in any way a misprice


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