Rural broadband options westnet??

bigpaddy2004 · 08-03-2011 2:05am

fonzy1 wrote: »

********>ping www.google.ie -t

Dont be doing a continous ping to google.ie, its not hosted in Ireland.
Its best to use an site hosted in Ireland such as www.rte.ie or www.boards.ie

liamnojo92 · 08-03-2011 2:43am

A good website to ping in galway/mayo is heanet.ie.

PogMoThoin · 08-03-2011 8:33am

bigpaddy2004 wrote: »

Dont be doing a continous ping to google.ie, its not hosted in Ireland.
Its best to use an site hosted in Ireland such as www.rte.ie or www.boards.ie

Also with about 60-70% of their traffic going to Google there will always be a bottleneck, try pinging www.inex.ie, from there on won't be in westnets control. Do a tracert.

fonzy1 · 08-03-2011 11:04am

Ping tests to local servers yield much the same results.

The last time i was talking to them we agreed where the problem lies and what they were doing to remedy it, my post was more of a "come on lads don't take the mick" type of post, i'm a reasonably patient man but 4/5 months is in no way shape or form an acceptable timeline to be waiting for a fix.

I'll post back results from a local server this evening if anyone is interested, but the ping spikes and packet loss will be similar.

Just to keep things balanced i will say late night/early morning the connection is perfect, absolutely perfect, single digit pings to boards.ie which i'm told is a Galway based server, with bandwidth right on the nose at 2 down 1 up, zero packet or ping spikes.
So when it works it works bloody well.

liamnojo92 · 08-03-2011 5:14pm

This is pinging the same website during the day when it's good btw

C:\Documents and Settings\Owner>ping www.google.ie -t

Pinging www.l.google.com [209.85.143.99] with 32 bytes of data:

Reply from 209.85.143.99: bytes=32 time=26ms TTL=54
Reply from 209.85.143.99: bytes=32 time=24ms TTL=54
Reply from 209.85.143.99: bytes=32 time=27ms TTL=54
Reply from 209.85.143.99: bytes=32 time=20ms TTL=54
Reply from 209.85.143.99: bytes=32 time=50ms TTL=54
Reply from 209.85.143.99: bytes=32 time=19ms TTL=54
Reply from 209.85.143.99: bytes=32 time=24ms TTL=54
Reply from 209.85.143.99: bytes=32 time=23ms TTL=54
Reply from 209.85.143.99: bytes=32 time=20ms TTL=54
Reply from 209.85.143.99: bytes=32 time=25ms TTL=54
Reply from 209.85.143.99: bytes=32 time=21ms TTL=54
Reply from 209.85.143.99: bytes=32 time=18ms TTL=54
Reply from 209.85.143.99: bytes=32 time=21ms TTL=54
Reply from 209.85.143.99: bytes=32 time=22ms TTL=54
Reply from 209.85.143.99: bytes=32 time=41ms TTL=54
Reply from 209.85.143.99: bytes=32 time=19ms TTL=54
Reply from 209.85.143.99: bytes=32 time=25ms TTL=54

Ping statistics for 209.85.143.99:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 50ms, Average = 25ms

fonzy1 · 09-03-2011 7:33pm

Theres a ping request to www.inex.ie at peak time Wed 9th March 2011 18.26
There is nothing else on my home network, and this is a direct connection bypassing my router.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\*******>ping www.inex.ie -t

Pinging www.inex.ie [193.242.111.147] with 32 bytes of data:
Reply from 193.242.111.147: bytes=32 time=194ms TTL=59
Reply from 193.242.111.147: bytes=32 time=723ms TTL=59
Reply from 193.242.111.147: bytes=32 time=34ms TTL=59
Request timed out.
Reply from 193.242.111.147: bytes=32 time=444ms TTL=59
Reply from 193.242.111.147: bytes=32 time=339ms TTL=59
Reply from 193.242.111.147: bytes=32 time=21ms TTL=59
Reply from 193.242.111.147: bytes=32 time=193ms TTL=59
Reply from 193.242.111.147: bytes=32 time=39ms TTL=59
Reply from 193.242.111.147: bytes=32 time=68ms TTL=59
Reply from 193.242.111.147: bytes=32 time=143ms TTL=59
Reply from 193.242.111.147: bytes=32 time=567ms TTL=59
Reply from 193.242.111.147: bytes=32 time=16ms TTL=59
Reply from 193.242.111.147: bytes=32 time=15ms TTL=59
Reply from 193.242.111.147: bytes=32 time=158ms TTL=59
Reply from 193.242.111.147: bytes=32 time=47ms TTL=59
Reply from 193.242.111.147: bytes=32 time=151ms TTL=59
Reply from 193.242.111.147: bytes=32 time=146ms TTL=59
Request timed out.
Reply from 193.242.111.147: bytes=32 time=26ms TTL=59
Reply from 193.242.111.147: bytes=32 time=18ms TTL=59

Ping statistics for 193.242.111.147:
Packets: Sent = 21, Received = 19, Lost = 2 (9% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 723ms, Average = 175ms
Control-C
^C

[URL=http://www.speedtest.net/result/1192816572.png[/IMG][/URL]

liamnojo92 · 09-03-2011 10:36pm

Ping statistics for 193.1.219.57:
Packets: Sent = 1469, Received = 1122, Lost = 347 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 745ms, Average = 100ms

fonzy1 · 11-03-2011 9:26pm

Just when you think it can't get much worse...it does!

http://www.speedtest.net/result/1196746331.png

liamnojo92 · 11-03-2011 10:01pm

Just talked to Peter from Westnet he said they should have everything sorted by the end of march, they have all the kit and they just need to install it.

fonzy1 · 12-03-2011 12:13am

liamnojo92 wrote: »

Just talked to Peter from Westnet he said they should have everything sorted by the end of march, they have all the kit and they just need to install it.

I was told the same thing when i rang in early February, i was told it would be good in a "couple of weeks" and still we wait, same old story.

If i payed 20% of my bill every month for 5 months do you think they would let it slide? seeing as i reckon i'm getting about 20% of what i'm paying for and all.

fonzy1 · 24-03-2011 9:32pm

Anyone from Westnet got any update for me?

@liamnojo92 You heard any news?

As you can see it's still terrible at peak times.:mad:

fonzy1 · 27-03-2011 6:44pm

Totally and utterly unuseable today, as it is every day for the past number of months, i've just spent the past 30 mins trying to get a webpage to load without success, nevermind getting onto xbox live or watching Sky player.
I'd post a speedtest/pingtest result but the page simply times out.
Edit:

There was a time where i hated using my Vodafone 3g dongle because of the horrible load times and limited bandwidth but it's now what i use at home by choice, and it outperforms Westnet by a country mile these days.

Upgrading of the network should have been in place long before Westnet over subscribed the network, never mind waiting 5 months and counting for it to be fixed.

It's an absolute disgrace, 45 euros a month on top of a 200 euro installation fee for this by the way, good to see rip of Ireland is still alive and kicking.

liamnojo92 · 02-04-2011 7:33pm

Ok I think they're done fixing it,Was offline for maybe 20 minutes now it seems good(not 100% sure yet though)
Edit:Gone bad again:( also got a text saying the majority the backbone will be completed by friday weather permitting.

fonzy1 · 04-04-2011 8:11pm

Well i'm stumped, it's 7pm and my internet is working as it should for the first time in months:eek::eek:

Actually no, it was a false alarm, it's back to being useless again.

fonzy1 · 09-04-2011 9:00pm

9th of April and still we wait.

AirBiscuit · 09-04-2011 9:28pm

fonzy1 wrote: »

9th of April and still we wait.

Could be worse, you could be me:

That speed isn't bad, I wouldn't complain if I had that.

godskitchen · 11-04-2011 12:09pm

Botulism wrote: »

Could be worse, you could be me:

That speed isn't bad, I wouldn't complain if I had that.

That is really not the point, you are not comparing apples with apples.

They are two different technologies.

I am paying €60 a month EX VAT for 3Mb down and 1Mb up............ here is what I am getting today.

Sometimes the connection can preform to the standard I am paying for but that is only 5% of the time.

I work in IT and often people ask me about broadband, both business and residential customers. I would tell people if they could get Westnet then to do so, that I had it and was very pleased with the quality and level of service. You get what you pay for, was my closing line.

Now when people ask what I recommend I can no longer say Westnet, the service levels over the past 6 months are just dire. I have contacted them on a number of occasions but the issue is still there, it might improve for a few days but it will come back.

I can no longer make any VOIP call without running the risk of looking like a fool having to explain to customers why they can not hear their tech support person (me) because I have a rubbish internet connection.

The only thing stopping me from moving to Three (only other option in my area) is that I have a loyalty, misguided or otherwise, to Westnet. They brought broadband here when all eircom did was laugh at us.

Still at €60 EX VAT/month that loyalty will only last so long when I could get the same level of service from Three for €20 inc VAT.

Here are some more speedtest results.

fonzy1 · 11-04-2011 7:45pm

@godskitchen

Exactly the point i was trying to make.

Numerous phone calls and e-mails have gone either un-answered, of have resulted in broken promises of, "We'll have it fixed next week."

I've been listening to the above quoted line for 6 months now, the reason for posting regular speed/pingtest results is to show others the standard of service that Westnet provide, or are not providing as it happens.

Unfortunately for Westnet, that service has been poor for 6 months now and that is reflected in the reply's in this thread.

And 5 mins later:

11th April, still waiting...

fonzy1 · 12-04-2011 10:03pm

Can't even get speed/pingtest.net to load tonight, so i'll post a command prompt ping request instead.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\*******>ping www.inex.ie -t

Pinging www.inex.ie [193.242.111.147] with 32 bytes of data:
Reply from 193.242.111.147: bytes=32 time=148ms TTL=58
Reply from 193.242.111.147: bytes=32 time=353ms TTL=58
Reply from 193.242.111.147: bytes=32 time=267ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=81ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=535ms TTL=58
Reply from 193.242.111.147: bytes=32 time=321ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=304ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=284ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=289ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=420ms TTL=58
Reply from 193.242.111.147: bytes=32 time=538ms TTL=58
Reply from 193.242.111.147: bytes=32 time=72ms TTL=58
Reply from 193.242.111.147: bytes=32 time=50ms TTL=58

Ping statistics for 193.242.111.147:
Packets: Sent = 19, Received = 13, Lost = 6 (31% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 538ms, Average = 281ms
Control-C
^C
C:\Users\******>

I'll be giving Peter yet another phone call tomorrow, i'm also going to cancel payments, not another cent will they get from me until it's fixed.
It's gone far beyond a joke at this stage.

fonzy1 · 12-04-2011 10:10pm

LOL! ...actually no it is'nt, 45E a month for this:rolleyes:
I un-officially declare this the worst result ever...EVER!

fonzy1 · 13-04-2011 8:54pm

Ok, quick update.

Having talked to Peter today, i've been told the upgrades to the network have been completed, and have been for around a week now.

In order to eliminate the slight chance that there is a problem with just my connection, i.e. misalignment of the reciever, could i get others to post what their connection is up to today/tonight.

Again, i highly doubt this problem is just limited to my network, however i would like to eliminate the possibility as much as i can.

Thanks in advance.

And 5 mins later:

liamnojo92 · 13-04-2011 9:26pm

From just now.

Reply from 193.1.219.57: bytes=32 time=25ms TTL=55
Reply from 193.1.219.57: bytes=32 time=25ms TTL=55
Reply from 193.1.219.57: bytes=32 time=24ms TTL=55
Reply from 193.1.219.57: bytes=32 time=26ms TTL=55
Reply from 193.1.219.57: bytes=32 time=39ms TTL=55
Reply from 193.1.219.57: bytes=32 time=19ms TTL=55
Reply from 193.1.219.57: bytes=32 time=31ms TTL=55
Reply from 193.1.219.57: bytes=32 time=28ms TTL=55
Reply from 193.1.219.57: bytes=32 time=28ms TTL=55
Reply from 193.1.219.57: bytes=32 time=40ms TTL=55
Reply from 193.1.219.57: bytes=32 time=43ms TTL=55
Reply from 193.1.219.57: bytes=32 time=37ms TTL=55
Reply from 193.1.219.57: bytes=32 time=47ms TTL=55
Reply from 193.1.219.57: bytes=32 time=33ms TTL=55
Reply from 193.1.219.57: bytes=32 time=23ms TTL=55
Reply from 193.1.219.57: bytes=32 time=59ms TTL=55
Reply from 193.1.219.57: bytes=32 time=43ms TTL=55
Reply from 193.1.219.57: bytes=32 time=26ms TTL=55
Reply from 193.1.219.57: bytes=32 time=36ms TTL=55
Reply from 193.1.219.57: bytes=32 time=36ms TTL=55
Reply from 193.1.219.57: bytes=32 time=44ms TTL=55

godskitchen · 14-04-2011 10:53am

Mine seems to be back to how it should be, has been for the last couple of days.

I will be keeping an eye on it but fingers crossed the problems are gone for good.

Pinging 193.1.219.57 with 32 bytes of data:
Reply from 193.1.219.57: bytes=32 time=17ms TTL=56
Reply from 193.1.219.57: bytes=32 time=16ms TTL=56
Reply from 193.1.219.57: bytes=32 time=21ms TTL=56
Reply from 193.1.219.57: bytes=32 time=18ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=17ms TTL=56
Reply from 193.1.219.57: bytes=32 time=15ms TTL=56
Reply from 193.1.219.57: bytes=32 time=20ms TTL=56
Reply from 193.1.219.57: bytes=32 time=17ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=17ms TTL=56
Reply from 193.1.219.57: bytes=32 time=16ms TTL=56
Reply from 193.1.219.57: bytes=32 time=20ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=16ms TTL=56
Reply from 193.1.219.57: bytes=32 time=27ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=18ms TTL=56
Reply from 193.1.219.57: bytes=32 time=15ms TTL=56
Reply from 193.1.219.57: bytes=32 time=25ms TTL=56
Reply from 193.1.219.57: bytes=32 time=16ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=15ms TTL=56
Reply from 193.1.219.57: bytes=32 time=14ms TTL=56
Reply from 193.1.219.57: bytes=32 time=13ms TTL=56
Reply from 193.1.219.57: bytes=32 time=60ms TTL=56
Reply from 193.1.219.57: bytes=32 time=18ms TTL=56
Reply from 193.1.219.57: bytes=32 time=15ms TTL=56
Reply from 193.1.219.57: bytes=32 time=16ms TTL=56
Reply from 193.1.219.57: bytes=32 time=15ms TTL=56

fonzy1 · 08-05-2011 9:59pm

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*******>ping www.inex.ie -t

Pinging www.inex.ie [193.242.111.147] with 32 bytes of data:
Reply from 193.242.111.147: bytes=32 time=112ms TTL=59
Reply from 193.242.111.147: bytes=32 time=45ms TTL=59
Reply from 193.242.111.147: bytes=32 time=87ms TTL=59
Reply from 193.242.111.147: bytes=32 time=26ms TTL=59
Reply from 193.242.111.147: bytes=32 time=44ms TTL=59
Reply from 193.242.111.147: bytes=32 time=99ms TTL=59
Reply from 193.242.111.147: bytes=32 time=78ms TTL=59
Reply from 193.242.111.147: bytes=32 time=139ms TTL=59
Reply from 193.242.111.147: bytes=32 time=40ms TTL=59
Reply from 193.242.111.147: bytes=32 time=61ms TTL=59
Reply from 193.242.111.147: bytes=32 time=89ms TTL=59
Reply from 193.242.111.147: bytes=32 time=303ms TTL=59
Reply from 193.242.111.147: bytes=32 time=41ms TTL=59
Reply from 193.242.111.147: bytes=32 time=37ms TTL=59
Reply from 193.242.111.147: bytes=32 time=94ms TTL=59
Reply from 193.242.111.147: bytes=32 time=130ms TTL=59
Reply from 193.242.111.147: bytes=32 time=82ms TTL=59
Reply from 193.242.111.147: bytes=32 time=149ms TTL=59
Reply from 193.242.111.147: bytes=32 time=76ms TTL=59
Reply from 193.242.111.147: bytes=32 time=86ms TTL=59
Reply from 193.242.111.147: bytes=32 time=85ms TTL=59
Reply from 193.242.111.147: bytes=32 time=153ms TTL=59
Reply from 193.242.111.147: bytes=32 time=79ms TTL=59
Reply from 193.242.111.147: bytes=32 time=76ms TTL=59
Reply from 193.242.111.147: bytes=32 time=52ms TTL=59
Reply from 193.242.111.147: bytes=32 time=120ms TTL=59
Reply from 193.242.111.147: bytes=32 time=103ms TTL=59
Reply from 193.242.111.147: bytes=32 time=106ms TTL=59
Reply from 193.242.111.147: bytes=32 time=134ms TTL=59
Reply from 193.242.111.147: bytes=32 time=64ms TTL=59
Reply from 193.242.111.147: bytes=32 time=89ms TTL=59
Reply from 193.242.111.147: bytes=32 time=99ms TTL=59
Reply from 193.242.111.147: bytes=32 time=128ms TTL=59
Reply from 193.242.111.147: bytes=32 time=122ms TTL=59
Reply from 193.242.111.147: bytes=32 time=183ms TTL=59
Reply from 193.242.111.147: bytes=32 time=113ms TTL=59
Reply from 193.242.111.147: bytes=32 time=69ms TTL=59
Reply from 193.242.111.147: bytes=32 time=236ms TTL=59
Reply from 193.242.111.147: bytes=32 time=76ms TTL=59
Reply from 193.242.111.147: bytes=32 time=127ms TTL=59
Reply from 193.242.111.147: bytes=32 time=41ms TTL=59
Reply from 193.242.111.147: bytes=32 time=88ms TTL=59
Reply from 193.242.111.147: bytes=32 time=72ms TTL=59
Reply from 193.242.111.147: bytes=32 time=160ms TTL=59
Reply from 193.242.111.147: bytes=32 time=117ms TTL=59

Ping statistics for 193.242.111.147:
Packets: Sent = 45, Received = 45, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 303ms, Average = 100ms
Control-C
^C

8 months and counting...just sayin.

fonzy1 · 01-06-2011 8:41pm

Yes indeed it's that time again people!

Still having horrible connection issues at peak times, had an engineer out yesterday, and as i had thought there are no problems my end.

Could i once again ask customers of Westnet in or around the Balla area to post some ping tests, especially at peak times (8pm-11pm).

If there are multiple people with bad connections then the problem lies within their network.

Thanks in advance.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\********>ping www.inex.ie -t

Pinging www.inex.ie [193.242.111.147] with 32 bytes of data:
Reply from 193.242.111.147: bytes=32 time=25ms TTL=58
Reply from 193.242.111.147: bytes=32 time=35ms TTL=58
Reply from 193.242.111.147: bytes=32 time=76ms TTL=58
Reply from 193.242.111.147: bytes=32 time=18ms TTL=58
Reply from 193.242.111.147: bytes=32 time=22ms TTL=58
Reply from 193.242.111.147: bytes=32 time=22ms TTL=58
Reply from 193.242.111.147: bytes=32 time=29ms TTL=58
Reply from 193.242.111.147: bytes=32 time=59ms TTL=58
Reply from 193.242.111.147: bytes=32 time=123ms TTL=58
Reply from 193.242.111.147: bytes=32 time=54ms TTL=58
Reply from 193.242.111.147: bytes=32 time=89ms TTL=58
Reply from 193.242.111.147: bytes=32 time=39ms TTL=58
Reply from 193.242.111.147: bytes=32 time=52ms TTL=58
Reply from 193.242.111.147: bytes=32 time=30ms TTL=58
Reply from 193.242.111.147: bytes=32 time=59ms TTL=58
Reply from 193.242.111.147: bytes=32 time=121ms TTL=58
Reply from 193.242.111.147: bytes=32 time=104ms TTL=58
Reply from 193.242.111.147: bytes=32 time=92ms TTL=58
Reply from 193.242.111.147: bytes=32 time=69ms TTL=58
Reply from 193.242.111.147: bytes=32 time=104ms TTL=58
Reply from 193.242.111.147: bytes=32 time=41ms TTL=58
Reply from 193.242.111.147: bytes=32 time=194ms TTL=58
Reply from 193.242.111.147: bytes=32 time=154ms TTL=58
Reply from 193.242.111.147: bytes=32 time=405ms TTL=58
Reply from 193.242.111.147: bytes=32 time=114ms TTL=58
Reply from 193.242.111.147: bytes=32 time=127ms TTL=58
Reply from 193.242.111.147: bytes=32 time=94ms TTL=58
Reply from 193.242.111.147: bytes=32 time=134ms TTL=58
Reply from 193.242.111.147: bytes=32 time=81ms TTL=58
Reply from 193.242.111.147: bytes=32 time=49ms TTL=58
Reply from 193.242.111.147: bytes=32 time=87ms TTL=58
Reply from 193.242.111.147: bytes=32 time=87ms TTL=58
Reply from 193.242.111.147: bytes=32 time=111ms TTL=58
Reply from 193.242.111.147: bytes=32 time=94ms TTL=58
Reply from 193.242.111.147: bytes=32 time=79ms TTL=58
Reply from 193.242.111.147: bytes=32 time=137ms TTL=58
Reply from 193.242.111.147: bytes=32 time=28ms TTL=58
Reply from 193.242.111.147: bytes=32 time=65ms TTL=58
Reply from 193.242.111.147: bytes=32 time=42ms TTL=58
Reply from 193.242.111.147: bytes=32 time=47ms TTL=58
Reply from 193.242.111.147: bytes=32 time=162ms TTL=58
Reply from 193.242.111.147: bytes=32 time=107ms TTL=58
Reply from 193.242.111.147: bytes=32 time=174ms TTL=58
Reply from 193.242.111.147: bytes=32 time=119ms TTL=58
Reply from 193.242.111.147: bytes=32 time=85ms TTL=58
Reply from 193.242.111.147: bytes=32 time=96ms TTL=58
Reply from 193.242.111.147: bytes=32 time=92ms TTL=58
Reply from 193.242.111.147: bytes=32 time=82ms TTL=58
Reply from 193.242.111.147: bytes=32 time=91ms TTL=58
Reply from 193.242.111.147: bytes=32 time=88ms TTL=58
Reply from 193.242.111.147: bytes=32 time=71ms TTL=58

Ping statistics for ********:
Packets: Sent = 51, Received = 51, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 405ms, Average = 89ms
Control-C
^C

liamnojo92 · 01-06-2011 8:57pm

Also having porblems in Clonbur I think we're routed through the Balla network too and that's where the problem was before.

Reply from 193.1.219.57: bytes=32 time=27ms TTL=55
Reply from 193.1.219.57: bytes=32 time=21ms TTL=55
Reply from 193.1.219.57: bytes=32 time=131ms TTL=55
Reply from 193.1.219.57: bytes=32 time=58ms TTL=55
Reply from 193.1.219.57: bytes=32 time=101ms TTL=55
Reply from 193.1.219.57: bytes=32 time=46ms TTL=55
Reply from 193.1.219.57: bytes=32 time=107ms TTL=55
Reply from 193.1.219.57: bytes=32 time=108ms TTL=55
Reply from 193.1.219.57: bytes=32 time=66ms TTL=55
Reply from 193.1.219.57: bytes=32 time=133ms TTL=55
Reply from 193.1.219.57: bytes=32 time=74ms TTL=55
Reply from 193.1.219.57: bytes=32 time=161ms TTL=55
Reply from 193.1.219.57: bytes=32 time=83ms TTL=55
Reply from 193.1.219.57: bytes=32 time=42ms TTL=55
Reply from 193.1.219.57: bytes=32 time=26ms TTL=55

Ping statistics for 193.1.219.57:
Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 161ms, Average = 78ms

fonzy1 · 01-06-2011 9:13pm

Thanks for the speedy reply.

Having spoken to the engineers over the past couple of days, they seemed to be happy they had enough bandwidth to cover everyone connected to the cell, so according to them they have'nt oversubscribed the network, so i'm stumped as to what could be causing the congestion.

I can run the ping test again at a silly time of the morning and it'll come back crystal clear, every time.

The main usage for the westnet connection for me is for online gaming, i got it specifically for the low latency, and with the kind of results we see above it's pretty much unuseable.

fonzy1 · 05-06-2011 7:36pm

I cancelled my subscription on Friday just gone, i'd rather go without internet altogether than give the shower of cowboys known as Westnet any more of my hard earned money.

I would also suggest anyone else that has suffered from this crippling joke of a connection to do the same as me.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>ping www.inex.ie -t

Pinging www.inex.ie [193.242.111.147] with 32 bytes of data:
Reply from 193.242.111.147: bytes=32 time=168ms TTL=58
Reply from 193.242.111.147: bytes=32 time=119ms TTL=58
Reply from 193.242.111.147: bytes=32 time=196ms TTL=58
Reply from 193.242.111.147: bytes=32 time=128ms TTL=58
Reply from 193.242.111.147: bytes=32 time=108ms TTL=58
Reply from 193.242.111.147: bytes=32 time=534ms TTL=58
Reply from 193.242.111.147: bytes=32 time=162ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=360ms TTL=58
Reply from 193.242.111.147: bytes=32 time=96ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=228ms TTL=58
Reply from 193.242.111.147: bytes=32 time=295ms TTL=58
Reply from 193.242.111.147: bytes=32 time=435ms TTL=58
Reply from 193.242.111.147: bytes=32 time=162ms TTL=58
Reply from 193.242.111.147: bytes=32 time=152ms TTL=58
Reply from 193.242.111.147: bytes=32 time=135ms TTL=58
Reply from 193.242.111.147: bytes=32 time=167ms TTL=58
Reply from 193.242.111.147: bytes=32 time=119ms TTL=58
Reply from 193.242.111.147: bytes=32 time=404ms TTL=58
Reply from 193.242.111.147: bytes=32 time=457ms TTL=58
Reply from 193.242.111.147: bytes=32 time=191ms TTL=58
Request timed out.
Reply from 193.242.111.147: bytes=32 time=389ms TTL=58
Reply from 193.242.111.147: bytes=32 time=96ms TTL=58
Reply from 193.242.111.147: bytes=32 time=528ms TTL=58

Ping statistics for 193.242.111.147:
Packets: Sent = 26, Received = 23, Lost = 3 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 96ms, Maximum = 534ms, Average = 244ms
Control-C
^C

Just for reference purposes.

godskitchen · 08-06-2011 11:50am

My connection has gone to pot again, right now having to use my phone as a WiFi hotspot through Three to post this.

The connection is unusable.

I am routed through Newport.

I don't think its a capacity issue, it seems to me that it is a problem at their main hub.

godskitchen · 08-06-2011 11:51am

My connection has gone to pot again, right now having to use my phone as a WiFi hotspot through Three to post this.

The connection is unusable.

I am routed through Newport.

I don't think its a capacity issue, it seems to me that it is a problem at their main hub.

fonzy1 · 08-06-2011 2:48pm

godskitchen wrote: »

My connection has gone to pot again, right now having to use my phone as a WiFi hotspot through Three to post this.

The connection is unusable.

I am routed through Newport.

I don't think its a capacity issue, it seems to me that it is a problem at their main hub.

Spoke to them again last night, and i really don't think they have a clue what's going on, the problems we're all having is screaming out that the capacity on the cell has been surpassed but according to them there should be plenty left to play with.

He was supposed to run a test on my line last night and get back to me, surprise surprise still no phone call back, typical.

I've been using my 3g vodafone connection for the past week, latency to a local server of ~70ms, DL ~3.5Mb, UL ~0.7Mb

In comparison to Westnet: Latency 20-1500ms DL/UL ~0.3Mb

Vodafone costs me 20E a month, Westnet costs me 45E, it's a no brainer.

Any of you guys talk to them today??

liamnojo92 · 08-06-2011 3:16pm

I'm pretty sure they're are trying to fix something currently, because generally over the past year if the ping is constantly over 200ms they're working on something so I'm gonna wait until friday if it stays like this before I call them.

Reply from 193.1.219.57: bytes=32 time=241ms TTL=55
Reply from 193.1.219.57: bytes=32 time=217ms TTL=55
Reply from 193.1.219.57: bytes=32 time=211ms TTL=55
Reply from 193.1.219.57: bytes=32 time=219ms TTL=55
Reply from 193.1.219.57: bytes=32 time=227ms TTL=55
Reply from 193.1.219.57: bytes=32 time=255ms TTL=55
Reply from 193.1.219.57: bytes=32 time=151ms TTL=55
Request timed out.
Reply from 193.1.219.57: bytes=32 time=300ms TTL=55
Reply from 193.1.219.57: bytes=32 time=283ms TTL=55
Reply from 193.1.219.57: bytes=32 time=56ms TTL=55
Reply from 193.1.219.57: bytes=32 time=157ms TTL=55
Reply from 193.1.219.57: bytes=32 time=598ms TTL=55
Reply from 193.1.219.57: bytes=32 time=242ms TTL=55
Reply from 193.1.219.57: bytes=32 time=265ms TTL=55
Reply from 193.1.219.57: bytes=32 time=383ms TTL=55
Reply from 193.1.219.57: bytes=32 time=203ms TTL=55
Reply from 193.1.219.57: bytes=32 time=184ms TTL=55
Reply from 193.1.219.57: bytes=32 time=263ms TTL=55
Reply from 193.1.219.57: bytes=32 time=333ms TTL=55
Reply from 193.1.219.57: bytes=32 time=73ms TTL=55
Reply from 193.1.219.57: bytes=32 time=160ms TTL=55
Reply from 193.1.219.57: bytes=32 time=343ms TTL=55
Reply from 193.1.219.57: bytes=32 time=500ms TTL=55
Request timed out.
Reply from 193.1.219.57: bytes=32 time=164ms TTL=55
Reply from 193.1.219.57: bytes=32 time=186ms TTL=55
Reply from 193.1.219.57: bytes=32 time=268ms TTL=55
Reply from 193.1.219.57: bytes=32 time=331ms TTL=55
Reply from 193.1.219.57: bytes=32 time=411ms TTL=55
Reply from 193.1.219.57: bytes=32 time=171ms TTL=55
Reply from 193.1.219.57: bytes=32 time=159ms TTL=55
Reply from 193.1.219.57: bytes=32 time=269ms TTL=55
Reply from 193.1.219.57: bytes=32 time=219ms TTL=55
Reply from 193.1.219.57: bytes=32 time=304ms TTL=55
Reply from 193.1.219.57: bytes=32 time=206ms TTL=55
Reply from 193.1.219.57: bytes=32 time=143ms TTL=55
Reply from 193.1.219.57: bytes=32 time=204ms TTL=55
Reply from 193.1.219.57: bytes=32 time=177ms TTL=55
Reply from 193.1.219.57: bytes=32 time=104ms TTL=55
Request timed out.
Reply from 193.1.219.57: bytes=32 time=55ms TTL=55
Reply from 193.1.219.57: bytes=32 time=215ms TTL=55
Reply from 193.1.219.57: bytes=32 time=138ms TTL=55
Reply from 193.1.219.57: bytes=32 time=243ms TTL=55
Reply from 193.1.219.57: bytes=32 time=191ms TTL=55
Reply from 193.1.219.57: bytes=32 time=259ms TTL=55
Reply from 193.1.219.57: bytes=32 time=144ms TTL=55
Reply from 193.1.219.57: bytes=32 time=351ms TTL=55
Reply from 193.1.219.57: bytes=32 time=169ms TTL=55
Reply from 193.1.219.57: bytes=32 time=169ms TTL=55
Reply from 193.1.219.57: bytes=32 time=232ms TTL=55
Reply from 193.1.219.57: bytes=32 time=307ms TTL=55
Reply from 193.1.219.57: bytes=32 time=646ms TTL=55
Reply from 193.1.219.57: bytes=32 time=306ms TTL=55
Reply from 193.1.219.57: bytes=32 time=133ms TTL=55
Reply from 193.1.219.57: bytes=32 time=434ms TTL=55
Reply from 193.1.219.57: bytes=32 time=371ms TTL=55
Reply from 193.1.219.57: bytes=32 time=266ms TTL=55
Reply from 193.1.219.57: bytes=32 time=222ms TTL=55
Reply from 193.1.219.57: bytes=32 time=214ms TTL=55
Reply from 193.1.219.57: bytes=32 time=141ms TTL=55
Request timed out.
Reply from 193.1.219.57: bytes=32 time=298ms TTL=55
Reply from 193.1.219.57: bytes=32 time=154ms TTL=55
Reply from 193.1.219.57: bytes=32 time=194ms TTL=55
Reply from 193.1.219.57: bytes=32 time=239ms TTL=55
Request timed out.
Reply from 193.1.219.57: bytes=32 time=356ms TTL=55
Reply from 193.1.219.57: bytes=32 time=106ms TTL=55
Reply from 193.1.219.57: bytes=32 time=44ms TTL=55
Reply from 193.1.219.57: bytes=32 time=182ms TTL=55
Request timed out.

fonzy1 · 08-06-2011 8:18pm

'The new link in Balla needs some physical tweaking, we'll be out there tomorrow to fix it'

From Westnet just now.

**holds breath**

liamnojo92 · 08-06-2011 8:27pm

Balla seems to always be the problem I might just see if I can get them to hook me up to the Ballinrobe one instead.

fonzy1 · 10-06-2011 7:10pm

First off, apologies to any regular viewers of this sub-forum, i don't want to have to keep bumping this thread, but there is method to the madness, i'm trying to shame them into fixing my connection.

Friday 10th June 2011

fonzy1 · 10-06-2011 7:22pm

And here's what i'm getting out of my Vodafone 3G dongle.
Which is more than half the price of Westnet.

cenahs · 12-06-2011 12:44pm

Main problem with westnet is how inconsistent the service is. Also noticed there are sometimes issues with loading pages without the www part of the domain.

Really unhappy with the service. Does anybody know what the contention ratio on digiweb's satellite service is?

liamnojo92 · 12-06-2011 7:07pm

Your speed should not be that low even when the latency is terrible at peak times I'm still getting around 1mb,I'd call them and get a technician round because it might be a problem on your side.

cenahs · 12-06-2011 8:46pm

That would be fine if they would answer the phone or return calls...

The speed is not constantly that poor, but still there are serious drop-outs

fonzy1 · 13-06-2011 7:34pm

cenahs wrote: »

That would be fine if they would answer the phone or return calls...

The speed is not constantly that poor, but still there are serious drop-outs

cenahs, is your connection routed through Balla by any chance??

cenahs · 13-06-2011 7:44pm

Possibly, would need to check. We're in the Ballina-Crossmolina area.

fonzy1 · 13-06-2011 8:12pm

Ok, Balla would'nt be the first hop on your line, but i presume your data is routed through Balla at some stage of the process.

Reason i ask is becuase there has been a number of people routed through Balla and all of us seem to be having the same problems at exactly the same times. Balla is the first hop on my line as i live just outside of the town.

I would be wary about Digiweb, i've read a lot of negative reviews about their service, and as far as i know, latency is still going to be a big factor with a satelite connection, so that would rule out any sort of online gaming or skype calls etc. I think there is a thread posted in the broadband section of this forum about satelite connections if you want to do some reading up before you buy.

I have'nt got any further info on any likely "fix" from Westnet, at least not since last week when they said they were on the problem,(see my post further up this page)

Long story short, these issues have been going on since last October/November, i'm sick of ringing them and listening to the same dribble every time, i would'nt waste my time ringing their "office" number or their e-mail, they don't respond to them, i can PM you the mobile of one of the head guys over there if you'd like, you may have more success than i did, and to be honest, one more voice to our compalints can't hurt.

cenahs · 13-06-2011 11:00pm

That's interesting to know. Might be worth putting in another call in that case. I think it would be fine if it was consistent. It's this crazy variance that is annoying. Thanks for your help.

liamnojo92 · 14-06-2011 11:58am

The problem is definitely not a contention issue anyway I checked at 04:00 AM a few nights ago which at that time I'd normally have latency around 16ms to 20ms constantly and it was going from 20 to 90 and maybe every ten replies a ping of 100 or so,Hopefully they're still trying to fix balla and haven't just given up on it.

godskitchen · 14-06-2011 8:52pm

Could these issues be caused by a few or even one person torrenting?

liamnojo92 · 14-06-2011 9:11pm

godskitchen wrote: »

Could these issues be caused by a few or even one person torrenting?

That's what I thought before but there's is no way there infrastructure is that bad that one person should affect everyone. Unless they have a huge amount of bandwidth that they shouldn't be getting.

Tungsten Tide · 14-06-2011 9:34pm

liamnojo92 wrote: »

That's what I thought before but there's is no way there infrastructure is that bad that one person should affect everyone. Unless they have a huge amount of bandwidth that they shouldn't be getting.

R someone setup a botnet and is killing the line.

@cenahs
What IXP r u on?

PogMoThoin · 14-06-2011 9:44pm

No wireless providers like torrenting. A single well seeded torrent can have literally thousands of open connections so it may not even be a bandwidth issue.

Every teenager these days learns about Limewire/Bearshare/Frostwire etc from their friends at school, some install it, download a movie and forget about it and leave it running. Its what I've been busy clearing off people's computers.

Tungsten Tide · 14-06-2011 9:52pm

Shouldn't your Location be ::1/128?

fonzy1 · 15-06-2011 11:25am

Westnet block all of the major torrenting sites and programs, if you try to run it you'll simply be disconnected from the internet.
I don't have a problem with that.

Also, right now i'm getting my allocated bandwidth more or less, but the latency on the line is shocking beyond belief.

Rural broadband options westnet??

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