Travelodge Still Charge Me After Cancellation!

silverwex

Hey all,

Im due to stay in Travelodge Waterford tomorrow night but asked them could they cancel the room due to the awful weather and dangerous roads (Im in Wexford). They said they cant cancel since I booked under the saver rate (which has a no cancellation yoke attached to it!).

BUT how is it my fault I cant make it down? - I would if I could (and may have to brave it to avoid paying for something I wont even be using).

I also asked them to transfer it to Saturday week but have heard nothing back as of yet...

Advice?

Thanks

Nody

How is it their fault that you can't get there?

silverwex

Update: They cant transfer either.

Nody: I never said it was their fault I couldnt get there - its nobodys fault but the weathers! But a bit of leniency would have been nice from them.

3DataModem

silverwex wrote: »

Update: They cant transfer either.

Nody: I never said it was their fault I couldnt get there - its nobodys fault but the weathers! But a bit of leniency would have been nice from them.

Why? You get the super-cheap rate on the basis of no cancellations. That includes if you are sick / dead / snowed-in / flights cancelled... if you want flexibility pay the normal rate. They are very very clear about this on their website and IIRC they say it clearly on phone bookings.

lau1247

Title of the post should be changed.. They're still charging because they're not cancelling it..

I agree that it is the weather's fault but unfortunately you got the short end of the straw that's all..

I suppose the bright side is that you're losing money at the "saver rate"

Cabaal

Travel lodge site says http://www.travelodgewaterford.com/check_availability_hotel_spo.asp?spo=13615&selMonthStart=1&selDayStart=8&selYearStart=2010&spoNoDays=2&selMonthEnd=1&selDayEnd=10&selYearEnd=2010&map=&cidd=&cid=&ctid=&tid=&hid=768&RoomTypeID=5&NoRooms=1&cmdCheck=Check+Availability

Hotel Cancellation Policy You must cancel 1 Day(s) before the date of arrival. Full cost of your first nights stay will be taken from your credit card.

thebiglad

Cabaal wrote: »

Travel lodge site says http://www.travelodgewaterford.com/check_availability_hotel_spo.asp?spo=13615&selMonthStart=1&selDayStart=8&selYearStart=2010&spoNoDays=2&selMonthEnd=1&selDayEnd=10&selYearEnd=2010&map=&cidd=&cid=&ctid=&tid=&hid=768&RoomTypeID=5&NoRooms=1&cmdCheck=Check+Availability

That is their current offer - Try a booking for 1 months time - Travel Lodge (like Aer Lingus present pricing structure) usually gives 2 alternatives - pay €50 and have full flexibility or pay €20 and have no flexibility unfortunately the terms are clear. In fairness to Travel Lodge it is a good bit discounted.

Here is same hotel for February
http://www.travelodge.co.uk/search_and_book/rooms_rates.php?hotel_id=230&from=list

silverwex

Yeah you guys are right - ah well. Think Ill brave it down anyway. Thanks for replies.

thebiglad

silverwex wrote: »

Yeah you guys are right - ah well. Think Ill brave it down anyway. Thanks for replies.

Yeah its a harsh policy but I guess they just want all the revenue possible and are very aware their hotel could sit empty most of the weekend if they let everyone off their contracts for the weather. Doubt Travel Lodge care too much about nurturing long term customer loyalty.

Besides if you travel late morning etc the main routes should be fairly driveable.

Best of luck and hope you get back before Sunday's mad snow event!

silverwex

Cheers biglad - what this about snow on Sunday? Meant to be bad is it?

thebiglad

If it happens - worse than Wednesday - could be Sunday night or Monday.

From Met Eireann - they refer to Monday but RTE talk about Sunday night

The wintry cold spell will continue for the foreseeable future. Apart from a few snow showers near east and south coasts, Saturday night will be dry, but very cold with severe frost and ice. Sunday will be cold and mostly cloudy with occasional sleet and snow showers in the south and east, giving accumulations in places. Monday will be very cold again. It'll be a mostly cloudy day with frequent showers of sleet and snow in a strong easterly wind. Significant accumulations will occur and drifting is possible due to strong easterly winds. Apart from a few snow showers, Tuesday will be mostly dry but very cold in a strong east to southeast wind.

parsi

thebiglad wrote: »

Yeah its a harsh policy but I guess they just want all the revenue possible and are very aware their hotel could sit empty most of the weekend if they let everyone off their contracts for the weather. Doubt Travel Lodge care too much about nurturing long term customer loyalty.

It's a standard policy - book something dirt cheap and no refunds.

I've benefitted from their tennertastic rooms and am quite happy to book at the cheap rate and deal with their fully-clear no-refund policy.

dudara

In fairness to them, they do make it clear that this is a "no refund" booking. By doing so, you benefit from the cheaper rate, but run the risk of not getting a refund if for some reason you can't make make it.

J_Wholesale

It's the same with most flights. I'm due to go to London on Tuesday, but with the weather have almost decided not to go. I could cancel the ticket and get the taxes refunded, but with a £25 cancellation charge, there would be little or no money back.

I'm hoping it snows bad on Tuesday and the flight's cancelled.