N25 Bypass Easytrip Overcharging

bkehoe

Hi all, just thought I'd pass on a little warning to those of you using the new bridge with an Easypass/EToll/e-whatever tag

Today I got my statement and saw that I've been charged €3.40 for some trips instead of €1.90. I always use the dedicated etag lane so this puzzled me and I called Easytrip to find out what had happened and to get a refund. I've had my easypass almost 5 years and this is the first time this has happened. So the agent came up with a theory as to the cause... I have a Landrover Discovery3, a 7 seat passenger version, so should obviously only pay the €1.90 rate. However she said that someone in one of the manned booths has the ability to manually increase the toll if they saw me going through and thought I actually had a commercial version. So i guess this warning especially applies to those driving jeeps, and I guess a lot of people don't even bother checking their statements. Business must be bad for the bridge if they're resorting to this kind of stuff :eek:

And the best bit then, even though they were clearly in the wrong, it will take "several weeks" (perhaps as little as 2) for me to get a refund. I know it's only a little amount of money but still, waiting weeks to give a refund seems very poor.

Mossy Monk

bkehoe wrote: »

waiting weeks to give a refund seems very poor.

That is standard with a lot of companies.

wellbutty

Interesting story that, wasn't aware that a jeep was charged on passenger/commercial use. As you said, a lot of companies wouldn't bother checking their statement. A passenger jeep can have black windows, is that commercial?:

Motor Cars . . . . . . . . . . . €1.90
Goods Vehicles with a design gross vehicle weight < 3,500 kilograms . . €3.40

Just out of curiosity, are Easytrip adhering to this bye-law?

It resolved that the bye-laws include a toll discount scheme such that the toll operator shall provide a discount; of at least 10 per cent in respect of the prevailing toll charge for pre-payment for 20 journeys so as to cater for frequent users of the tolled facility.

Waterford26

may I pass the bridge if I am registered with E-Flow(video account-read registration plates)??? ..not a tag!

tonc76

bkehoe wrote: »

Hi all, just thought I'd pass on a little warning to those of you using the new bridge with an Easypass/EToll/e-whatever tag

Today I got my statement and saw that I've been charged €3.40 for some trips instead of €1.90. I always use the dedicated etag lane so this puzzled me and I called Easytrip to find out what had happened and to get a refund. I've had my easypass almost 5 years and this is the first time this has happened. So the agent came up with a theory as to the cause... I have a Landrover Discovery3, a 7 seat passenger version, so should obviously only pay the €1.90 rate. However she said that someone in one of the manned booths has the ability to manually increase the toll if they saw me going through and thought I actually had a commercial version. So i guess this warning especially applies to those driving jeeps, and I guess a lot of people don't even bother checking their statements. Business must be bad for the bridge if they're resorting to this kind of stuff :eek:

And the best bit then, even though they were clearly in the wrong, it will take "several weeks" (perhaps as little as 2) for me to get a refund. I know it's only a little amount of money but still, waiting weeks to give a refund seems very poor.

Same happened to me on the M50 a few months back and I drive a Ford Focus. This was after the automatic tolling came in so I'd say their story about someone manually increasing the toll charge for your jeep is BS! I noticed the extra charge on my statement and contacted etrip who reimbursed the difference to my tag account.

Waterford26 wrote: »

may I pass the bridge if I am registered with E-Flow(video account-read registration plates)??? ..not a tag!

Don't think so as Eflow video account is only operational on the M50 afaik. The video account also includes a discount on the toll but as a poster above has pointed out even with a tag the full charge is incurred on the N25.

freebird23

EVERY FEW MONTHS THEY SEND ME a request for payment with photo of say a truck or bus not even my reg.

crazy i read my reg to the guy/gal on the phone and they say sorry.

ex_infantry man

i noticed wen i drove up to the coin only toll after a car it read my reg and said on screen 3.90 commercial! ! I drive a five door golf! ! Went to reverse and it changed back to euro ninthy

bkehoe

Been checking again recently and I never got the refund promised in January, and since then, especially in May and June, roughly 40% of the time I go through I'm getting charged €3.40. I always use the express lane. After a rough tot up, I've established that I've been overcharged by almost 30 euro to date!

Bards

I signed up during their special offer - Free Hotel vouchers - never received same - I have been onto them about three times about this and was always promised they will be in the post.

Is there an ombudsman, advertising standrads etc wher I can write and complain

ex_infantry man

Bards wrote: »

I signed up during their special offer - Free Hotel vouchers - never received same - I have been onto them about three times about this and was always promised they will be in the post.

Is there an ombudsman, advertising standrads etc wher I can write and complain

yes go to www.asai.ie

Silverado

tonc76 wrote: »

Don't think so as Eflow video account is only operational on the M50 afaik. The video account also includes a discount on the toll but as a poster above has pointed out even with a tag the full charge is incurred on the N25.

eFlow works perfectly on the Waterford bypass and on all the other tolls.

JohnC.

Silverado wrote: »

eFlow works perfectly on the Waterford bypass and on all the other tolls.

Not the video account he was talking about.