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Sending to Canon for repair?

  • 25-01-2010 5:04pm
    #1
    gs39t
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭


    Anyone ever send a camera to Canon for repair? Whats the procedure, where do you have to send it? Any idea of the costs? :)


Comments

  • #2
    ladgie353
    Registered Users Posts: 154 ✭✭ladgie353


    I got my 40D repaired a while ago.
    Brought it to ISS in Camden Row.
    Great service.


  • #3
    smash
    Closed Accounts Posts: 34,809 ✭✭✭✭smash


    ladgie353 wrote: »
    I got my 40D repaired a while ago.
    Brought it to ISS in Camden Row.
    Great service.
    I've bought from them before and called about servicing costs but haven't got a reply... annoyed actually because I need a new focusing sensor!

    How much was the service and how long did it take?


  • #4
    gs39t
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭gs39t


    steve06 wrote: »
    I've bought from them before and called about servicing costs but haven't got a reply... annoyed actually because I need a new focusing sensor!

    How much was the service and how long did it take?

    Doing a search of this company brings back countless horror stories.


  • #5
    Covey
    Closed Accounts Posts: 2,368 ✭✭✭Covey


    Any repairs, I've dealt directly with Canon UK. Great service unlike ISS and none of the unnecessary middleman costs either.


  • #6
    gs39t
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭gs39t


    Covey wrote: »
    Any repairs, I've dealt directly with Canon UK. Great service unlike ISS and none of the unnecessary middleman costs either.

    Got a link or an address where i can contact them?


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  • #7
    Cameraman
    Registered Users, Registered Users 2 Posts: 479 ✭✭Cameraman


    This company has been recommended to me - but I haven't needed to use them yet (luckily !) :

    http://www.fixationuk.com/Fixation/Repairs.html


  • #8
    kumate_champ07
    Closed Accounts Posts: 7,150 ✭✭✭kumate_champ07


    gs39t wrote: »
    Doing a search of this company brings back countless horror stories.

    I got a camera and lens repaired there, well they actually sent it over to Canon UK. they were covered by warranty too
    but when it came to finding out about the gear they had for sale and prices I couldnt get in touch with the guy who covers that and he never returned my calls. they dont even list their secondhand stock on the website!

    the guy doesnt seem very motivated at all! they have good prices for lens and body rental, much cheaper than conns.


  • #9
    kumate_champ07
    Closed Accounts Posts: 7,150 ✭✭✭kumate_champ07


    If you have a warranty and live in Dublin the easiest thing to do is drop it into ISS, wont cost you any money, they send it on to Canon. you collect it from ISS when its sent back to them fixed.

    what kind of repair is it you need?


  • #10
    DotOrg
    Registered Users, Registered Users 2 Posts: 1,557 ✭✭✭DotOrg


    I got my 20D repaired a while ago.
    Brought it to ISS. It was the shutter button that had developed a fault. They quoted me 200 euro, when I went to collect it they said it was 550 euro and wouldn't accept anything less. I could have bought a new camera for that price and they told me it was just the shutter button and electronics around it that were replaced

    I would NEVER again use ISS.

    I've also sent an american bought camera back to Canon in New Jersey and it cost less for insured postage for me both ways about (100 euro) plus shutter replacement (about 220 dollars) than ISS quoted me


  • #11
    gs39t
    Registered Users, Registered Users 2 Posts: 691 ✭✭✭gs39t


    DotOrg wrote: »
    I got my 20D repaired a while ago.
    Brought it to ISS. It was the shutter button that had developed a fault.

    Exactly the same problem im looking to get fixed :( Button doesnt respond half the time anymore. I'll be staying away from ISS after reading all this


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  • #12
    Covey
    Closed Accounts Posts: 2,368 ✭✭✭Covey


    Canon are pretty efficient though, ISS not so imo.

    You'll need to send the camera before you'll get a quote.

    Canon Regional Competence Centre (RCC)

    Unit 130 Centennial Park
    Centennial Avenue
    Elstree
    Hertfordshire
    WD6 3SE

    +44 (0)844 369 0100 option 1 and then option 3
    email cci_servicecentre@cuk.canon.co.uk


  • #13
    Borderfox
    Registered Users, Registered Users 2 Posts: 10,263 ✭✭✭✭Borderfox


    I have to get the 5d fixed (insurance) so dropping into ISS for a quote tomorrow. Big crack in the body around the mount but still hanging in together. I will let you know what the service is like.


  • #14
    Covey
    Closed Accounts Posts: 2,368 ✭✭✭Covey


    Borderfox wrote: »
    I have to get the 5d fixed (insurance) so dropping into ISS for a quote tomorrow. Big crack in the body around the mount but still hanging in together. I will let you know what the service is like.

    Expensive is the answer.

    Expect to pay the Canon price plus outrageous transport there and back (to UK) plus the hefty ISS mark-up. Why anyone pays this and doesn't deal with Canon direct beats me. The insurance paid out on mine twice using Canon direct.


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