eircom now offering up to 24mbits to home users

wheresmybeaver

I'm only a few hundred metres from our exchange here in Glanmire so would probably be able to get close to 20MB, however the exchange is unfortunately on the NOT list. Anyone know if Eircom are actively upgrading exchanges these days? I'm already paying full whack for the 7.6MB product, so a bump to something near 24MB would be quite the consolation

Nate--IRL--

Haven't read the thread sorry. My Eircom Line started to disconnect and reconnect for 5 mins just now, and now it says it is connected at Down Stream=8128kbps, Up Stream=512kbps.

Are eircom upgrading the 7mb package?



Nate

dub45

kenny111 wrote: »

Downstream Upstream
Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 9.30 12.00
Line Attenuation (dB) 16.50 9.00
CRC Errors 1168 11


These are my stats, where I placed my order with eircom their line checker told me that 17MB is the max i can get, does this look ok?

Your SN Margin is not great and I would be very surprised if any significant upgrade did not result in a lot of line drops. Have a look at the links I posted just above.

iknorr

i ordered a new line with eircom last week .i got the deal where the line rental is being waived. i was told 48 hours to be connected etc. a few days later the modem arrives and im getting around 0.7 down. with a ping of 200ms.

So call eircom, no one can understand. Im also told i wont be connected until the 5th Feb---exchange has to do this and that etc.

Heres what i sent to eircom connect.

************************************
I have moved into a new apartment and have become a new eircom customer taking out a bundle with 7mb broadband. The Router arrived today. I connected it but i was only receiving 0.5-0.7mbps, ping of 120-200ms.

Its connected on a pc through the eternet cable. no wireless is available on the pc.

I rang eircom support who said my broadband will not be connected until the 5th Feb and they do not know how im getting broadband from the line.

Thats was ok but i then checked the ip address, and it is an eircom ip.

http://whois.domaintools.com/86.41.146.129

Eircom told me the line hasnt been in use for years, while i was originally ordering the package.

I have no problem waiting until the 5th for my broadband but it seems like the line maybe connected already. can you confirm that this is true or false. im just worried that it is connected and these are the speeds im receiving from eircom.
*************************************

and eircoms reply


*****************************
I have chk'd your a/c details and line and can see that Broadband has not been enabled on your line so far. It is odd that you should be able to connect. I can only advise that as far as I can see you should have your line on the 5th. If there are any issues with your Broadband after that time please call and I will investiage for you.

****************************
has anyone experienced something like this before?

Could it be some dodgy wiring at the junction box entering the apartment block. Might i be picking up someone elses broadband due to this?

Calebmcd

iknorr wrote: »

i ordered a new line with eircom last week .i got the deal where the line rental is being waived. i was told 48 hours to be connected etc. a few days later the modem arrives and im getting around 0.7 down. with a ping of 200ms.

So call eircom, no one can understand. Im also told i wont be connected until the 5th Feb---exchange has to do this and that etc.

Heres what i sent to eircom connect.

************************************
I have moved into a new apartment and have become a new eircom customer taking out a bundle with 7mb broadband. The Router arrived today. I connected it but i was only receiving 0.5-0.7mbps, ping of 120-200ms.

Its connected on a pc through the eternet cable. no wireless is available on the pc.

I rang eircom support who said my broadband will not be connected until the 5th Feb and they do not know how im getting broadband from the line.

Thats was ok but i then checked the ip address, and it is an eircom ip.

http://whois.domaintools.com/86.41.146.129

Eircom told me the line hasnt been in use for years, while i was originally ordering the package.

I have no problem waiting until the 5th for my broadband but it seems like the line maybe connected already. can you confirm that this is true or false. im just worried that it is connected and these are the speeds im receiving from eircom.
*************************************

and eircoms reply


*****************************
I have chk'd your a/c details and line and can see that Broadband has not been enabled on your line so far. It is odd that you should be able to connect. I can only advise that as far as I can see you should have your line on the 5th. If there are any issues with your Broadband after that time please call and I will investiage for you.

****************************
has anyone experienced something like this before?

Could it be some dodgy wiring at the junction box entering the apartment block. Might i be picking up someone elses broadband due to this?

Maybe it had 1/2 mb before.

When i moved the flat it had a 1mb connection, now i have a 8mb connection!

iknorr

Nah, eircom confirmed twice that it hasnt been in use for nearly 3 years.

Im completely lost by this.

Sponge Bob

Very odd, it has a 1mbit package on it which with overhead = 0.7 delivered. Otherwise the tooth fairy is supplying DSL. Some lazy sod in eircom never ceased it 3 years ago.

You would wonder whether eircom has counted this in its 700,000 DSL customers all that time

iknorr

Sponge Bob wrote: »

Very odd, it has a 1mbit package on it which with overhead = 0.7 delivered. Otherwise the tooth fairy is supplying DSL. Some lazy sod in eircom never ceased it 3 years ago.

You would wonder whether eircom has counted this in its 700,000 DSL customers all that time

Would a ping of 120 to 200 be normal for 1 mb

Flankerb

Any hope with these stats?
Downstream Upstream
Max Allowed Speed (kbps) 6144 384
SN Margin (dB) 6.00 14.00
Line Attenuation (dB) 52.00 31.50
CRC Errors 9285 348

Sponge Bob

Flankerb wrote: »

Any hope with these stats?
Line Attenuation (dB) 52.00 31.50
CRC Errors 9285 348

I Never heard of ANYBODY getting 6mbits with stats like that :eek:, I woulda thought 3 MAX , stably. How far away is your exchange???

Phlann

Where can I find a list of enabled adsl2 exchanges?

I'm on a subsidiary exchange and these seem to get overlooked when ISPs set about upgrading.

Flankerb

I would say 2kms as the crow flies but around 3-4kms in reality.
Its been very stable never get disconnects downloads between 500k and 600k. Pings can be a bit **** at times 120ms. Was on 3meg and pings were good 60ms so maybe I should step down. If only upc would come to my estate.

Sponge Bob

Phlann PM me the name of that sub exchange and I will check it

Flanker those numbers look like around 6km. 3-4km line length means you will do not better on ADSL2 than the package you have right now. The speed bump is only available out to 3km (line length) max.

Phlann

So my line is ok, but I can't migrate across to Eircom right now because the company they use to handle migrations has apparently not been informed that Eircom are providing 24meg broadband and therefore can't process the order right now. Joke.

Sir Oxman

ADSL Link Downstream Upstream
Connection Speed 7168 kbps 384 kbps
Line Attenuation 42 db 12.5 db
Noise Margin 12 db 29 d

Would I see any benefit with these stats? I think I'm doing fine getting 7mb at the moment. Thnks

Nate--IRL--

This may be a silly question but where do you get these stats from?

Nate

Sponge Bob

your netopia router on http://192.168.1.254/ in expert mode stats dsl

Nate--IRL--

Sponge Bob wrote: »

your netopia router on http://192.168.1.254/ in expert mode stats dsl

Ah I thought as much unfortunately. I have my own router, it doesn't have that feature. I was kinda hoping it was on Eircoms website somewhere.

Nate

anoble66

I am sure it does, even the most basic of basic routers should allow you to see your line stats somewhere. Look for a diagnostics page or adsl status page.

anoble66

no, afraid your not going to see any speed increase....your lucky to be getting 7mb to be honest.

gambiaman wrote: »

ADSL Link Downstream Upstream
Connection Speed 7168 kbps 384 kbps
Line Attenuation 42 db 12.5 db
Noise Margin 12 db 29 d

Would I see any benefit with these stats? I think I'm doing fine getting 7mb at the moment. Thnks

Nate--IRL--

anoble66 wrote: »

I am sure it does, even the most basic of basic routers should allow you to see your line stats somewhere. Look for a diagnostics page or adsl status page.

Seems you are correct in a way. Googling revealed that I had to enter a Debug mode, then Telnet into the modem to get the stats.

Have to admit they mean nothing to me, could somebody let me know what to look for?

Edit:- Apparently 16 for line attenuation is very good according to this......... http://fremnet.net/article/216/adsl-theoretical-speed-calculator

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
        US Connection Rate:     512     DS Connection Rate:     8128
        DS Line Attenuation:    16      DS Margin:              11
        US Line Attenuation:    9       US Margin:              12
        US Payload :            1063872 DS Payload:             85104
        US Superframe Cnt :     6849    DS Superframe Cnt:      6849
        US Transmit Power :     0       DS Transmit Power:      0
        LOS errors:             0       SEF errors:             0
        Frame mode:             3       Max Frame mode:         0
        Trained Path:           1       US Peak Cell Rate:      1207
        Trained Mode:           3       Selected Mode:          1
        ATUC Vendor Code:       414C4342        ATUC Revision:  1
        Hybrid Selected:        1       Trellis:                1
        Showtime Count:         1       DS Max Attainable Bit Rate:     10240
        BitSwap:                1       US Max Attainable Bit Rate:     n/a

        [Upstream (TX) Interleave path]
        CRC:    2       FEC:    0       NCD:    0
        LCD:    0       HEC:    68

        [Downstream (RX) Interleave path]
        CRC:    0       FEC:    0       NCD:    0
        LCD:    0       HEC:    0

        [Upstream (TX) Fast path]
        CRC:    0       FEC:    0       NCD:    1
        LCD:    0       HEC:    0

        [Downstream (RX) Fast path]
        CRC:    0       FEC:    0       NCD:    0
        LCD:    0       HEC:    0

[ATM Stats]
        [Upstream/TX]
        Good Cell Cnt:  22164
        Idle Cell Cnt:  118434


        [Downstream/RX)]
        Good Cell Cnt:  1773
        Idle Cell Cnt:  2230211
        Bad Hec Cell Cnt:       0
        Overflow Dropped Cell Cnt:      0

[SAR AAL5 Stats]
        Tx PDU's:       1081
        Rx PDU's:       684
        Tx Total Bytes: 1037509
        Rx Total Bytes: 68045
        Tx Total Error Counts:  0
        Rx Total Error Counts:  0


[OAM Stats]
        Near End F5 Loop Back Count:    0
        Near End F4 Loop Back Count:    0
        Far End F5 Loop Back Count:     0
        Far End F4 Loop Back Count:     0

Nate

Sir Oxman

anoble66 wrote: »

no, afraid your not going to see any speed increase....your lucky to be getting 7mb to be honest.

I thought I was pretty lucky to be getting a good speed like that where I am. Thanks anyways.

Varik

Will this reduce ping times going from a 7mb line

Maskedgameguru

Max Allowed Speed (kbps) 8128 800
SN Margin (dB) 11.50 7.00
Line Attenuation (dB) 6.00 5.00

What about these stats.

CivilServant

Plug your stats in here and find out yourself

http://www2.farina1.com/adsl/

Valentia

Anybody get connected yet on Vodafone? Ordered on 28th. Told it would take 48 hours but no sign of connection or modem.

iknorr

i got the same from eircom. 48 hours for the phone line to be set up. 10 days for the broadband to be activated.

Kevin!

It's not availible from the Rochestown exchange either which isin't listed there.

SLAPPINGTHEBASE

Rhode Exchange is also not available for the 24mb upgrade

NeitherJohn

It doesn't appear to be available on the Quaker Road exchange on Cork southside either.

assasins creed

Valentia wrote: »

Anybody get connected yet on Vodafone? Ordered on 28th. Told it would take 48 hours but no sign of connection or modem.

i ordrered it of eircom on 29th and it wont be completed till the 12th of feb and thats upgrading from the 7 meg bundle

Emerson

Is this going to be extended to Business users or is it still going to be 99 euro ex vat per month without line rental?

What's with that..

grumpygit

i have got my 7meg upgraded to 24 today

ny stats before upgrade were

7616 connection rate
12,50 s/n margin
20.50 attenuation

I have still not been supplied with a new modem but results on old modem after testing with http://speedtest.magnet.ie/ are

download speed 13089
upload 649

my max download according to the modem is 15355
Hope to see an improvement when I get the new modem

CivilServant

grumpygit wrote: »

i have got my 7meg upgraded to 24 today

ny stats before upgrade were

7616 connection rate
12,50 s/n margin
20.50 attenuation

I have still not been supplied with a new modem but results on old modem after testing with http://speedtest.magnet.ie/ are

download speed 13089
upload 649

my max download according to the modem is 15355
Hope to see an improvement when I get the new modem

Lucky you. Those who have attenuation of 20 or lower are in the sweet spot. Unfortunately I am at 35 which is about 2.5km from the exchange.

alexindublin

Probably a dumb question but do i need to get onto Eircom to find out my local exchange and how far away it is?

Spear

alexindublin wrote: »

Probably a dumb question but do i need to get onto Eircom to find out my local exchange and how far away it is?

No, as already discussed, your line stats should give a decent enough estimate of distance.

Saadyst

Is there any point to upgrade to 24mb if the network is already heavily congested? I'm just wondering if I was to upgrade, it would surely mean I'd just be going as slow as always during peak times?

kenny111

I placed my order last friday with Eircom, today I got two emails, the first telling me that my order cannot proceed as i already havve broadband on my line and the second telling me that my order cannot proceed as another company is supplying my broadband.

My phone line and broadband have only ever been with eircom, is this likely to be another typical eircom mess.

rai555

Ordered 24mb a week ago, got email next working day, nothing else happened, eircom states extra job required in exchange , does anybody knows - can i have cool-down period for 2weeks after i start using the upgrade? Now i have 8mb

Richard Dower

kenny111 wrote: »

I placed my order last friday with Eircom, today I got two emails, the first telling me that my order cannot proceed as i already havve broadband on my line and the second telling me that my order cannot proceed as another company is supplying my broadband.

My phone line and broadband have only ever been with eircom, is this likely to be another typical eircom mess.

Thats gas!...if it wasn't soo pathetic and typical of €ircom, absolute shower of muppets.

Rushdie

Any ideas on what speed I could get if the upgrade exchanges in Drogheda

Max Allowed Speed (kbps) 3072 384
SN Margin (dB) 9.50 18.00
Line Attenuation (dB) 32.00 20.00
CRC Errors 1852048 4035

Calibos

I assume the Bray exchange is on the enabled list. All this talk of line attenuation and SNR's reminds me of the days when I couldn't get BB in a housing estate in Bray. What made my line failure so annoying at the time was my grandparents 150 year old house in another area of Bray who's phoneline was probably installed by the Royal Post and Telegraph passed the line checker while mine didn't. Once Eircom removed the need for account numbers in their line checker app I was able to put in neighbours phone numbers and discovered nearly everyones lines including my next door neighbours was BB capable but not our own house. At least I knew it was worthwhile ordering a new line. The day before I was going to order the new line eircom vans arrived and started running new lines to everyones houses from the road through ducting they had dug up our gardens for 5 years previously Got me BB without needing to pay for a new line.

That was years ago. I really feel for anyone still on dialup. I'd go insane without BB.

Anyway. We moved to since deceased grandparents house last year. The line still passed. I ordered 7.6mbit BB on the line. Got the full speeds with a Line attenuation of about 16 and an SNR of 7. The attenutation figure matches up with being within 1km of exchange. (Probably 1/3 of that as the crow flies)

Can I ask the following. I know a low SNR figure is bad. But is it an issue with the line from the exchange to the house or the internal wiring in the house or a combination of both? Its just the house is gutted at the moment for renovation and all the ancient Royal Post and Telegraph wiring is coming out and brand new wiring going in. Can I expect my SNR to improve much?

lucernarian

I doubt the British "General Post Office" installed any telephone lines in this country except for govt. administration and perhaps banking customers.

Probably our former Dept. of Posts and Telegraphs or the semi-state Telecom Eireann which was spun off from it.

I would not expect a massive improvement. I would expect a reasonable improvement if you were to change to ADSL2+. No matter how low attenuation can be, rarely does signal margin go over 12dB for 8 mbps customers from the reports I've seen on boards. Unless you are noticing disconnects, the cable replacement won't make a noticeable difference to your continued enjoyment of broadband.

Fixing up 20 metres of cable in your house would still leave you with a kilometre of eircom wiring that hasn't been upgraded and with potential faults. Still, upgrading what you can will surely help prevent problems even if it's not much of a difference. It won't cost much to do if renevations are going on.

Calibos

The Royal Post and Telegraph thing was somewhat tongue in cheek just to indicate the phone wiring in the house is ancient. Massive exageration of course. I know its not pre 1922

I know my Attenuation figure will be good. As I said it was 15 or 16 when we were down there which the site checker from the first page says is good for 21mbits. No point in checking with eircom now cause we ported the number to the rented house and their checker will probably just give me the accurate speed stats for the line in the rented house instead of the renovated house.

What effect does a bad SNR have on BB. Is it only the likelyhood of disconnects or does it have an effect on speeds too.

lucernarian

I didn't answer the question very well above so I clarified my post a bit:)

SNR is easily pictured if you think of hearing and speaking. Signal is what you're saying. Noise is, well noise. If there is no noise around you could wisper and the other person will still hear you clearly. If you're surrounded by lots of noise like at a concert you'll have to speak much slower (the DSL connection connects at a slower speed) or else you'll have to repeat yourself or even just give up until it's less quiet (the DSL line gets errors, then it disconnects and reconnects)

Just like speaking at a concert, the modem has to communicate more slowly so that the exchange can "hear" your signal successfully.

So a low SNR can cause low speeds and/or more disconnects. Low speeds prevent disconnects but higher speeds cause disconnects so it's all about striking a balance.

Btw, the modem reports the lowest Signal Margin over all the frequencies that the connection will use. It can happen that the extra higher frequencies with ADSL2+ would work much better than a dodgy ADSL1 frequency, what's called a "tone" or "carrier". So you could get a good speed boost despite there being an apparently low signal margin. It all depends on each individual line.

Gonzo

Cant get ADSL2+ on Dunshaughlin exchange either, perhaps never.

would I get around 12megs if it was available?

Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 7.50 12.00
Line Attenuation (dB) 35.00 20.00

anoble66

you wont get more than your current speed on ADSL - if your exchange were to be upgraded to ADSL2 then you would get between 10-13 MB.

Gonzo wrote: »

Cant get ADSL2+ on Dunshaughlin exchange either, perhaps never.

would I get around 12megs if it was available?

Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 7.50 12.00
Line Attenuation (dB) 35.00 20.00

maninaskirt

Gonzo wrote: »

Cant get ADSL2+ on Dunshaughlin exchange either, perhaps never.

would I get around 12megs if it was available?

Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 7.50 12.00
Line Attenuation (dB) 35.00 20.00

You have the same stats as me except both my SN Margins are 12 and they told me I would only get 11Mb so they would not sell it to me and my exchange is ADSL2 enabled!

Mine are.

Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 12.00 12.00
Line Attenuation (dB) 35.0 17.5.

Gonzo

maninaskirt wrote: »

You have the same stats as me except both my SN Margins are 12 and they told me I would only get 11Mb so they would not sell it to me and my exchange is ADSL2 enabled!

Mine are.

Max Allowed Speed (kbps) 7616 672
SN Margin (dB) 12.00 12.00
Line Attenuation (dB) 35.0 17.5.

They should have a 12meg adsl2+ package for many of us who can only get between 10 and 15meg on adsl2+. I'd much rather have 11meg than 7.6meg.

Tusky

Can yea tell anything from these stats ?

Line Mode ADSL2
Line Power State L0
Line Coding Trellis On

Statistics Downstream Upstream
Line Rate 1152 Kbps 507 Kbps
Noise Margin 17.9 dB 20.2 dB
Line Attenuation 51.5 dB 28.3 dB
Output Power 12.8 dBm 0.0 dBm