Pixmania.ie - price error, can they charge more?

M5 · 02-02-2010 01:38PM

rubadub wrote: »

MINE SAYS ITS DISPATCHED!!!

Note it says out of stock but the 1 is below QTY DEL

Some numbers deleted off my number there.

I did get in early when the thread was posted.

Mine said the same, got the standard refunded mail this morning

dudara · 02-02-2010 01:40PM

iknorr wrote: »

For those of you who think we shouldnt follow this up, then just stop posting on this thread. You are not being helpful in any way.

aidannulty wrote: »

im with iknorr on this. Only people who want a positive outcome from this thread should continue to post here.

aidannulty and iknorr Please desist from back-seat modding. Other posters are perfectly entitled to comment on your actions. If you continue in this vein, infractions and/or bans will be awarded.

iknorr wrote:

Attacking me on a personnal level with comments like "unreal" and "your ridiculous" will not change my mind on how i will proceed with this.

Maybe you should pay heed to some of the more experienced posters on this forum who are aware of Consumer and Contract law.

General Warning to all Posters This thread is getting silly. Any further nonsense will result in moderator action

rubadub · 02-02-2010 01:41PM

M5 wrote: »

Mine said the same, got the standard refunded mail this morning

Did you get a date of dispatch and DHL tracking number?

M5 · 02-02-2010 01:42PM

rubadub wrote: »

Did you get a date of dispatch and DHL tracking number?

Nope, you did?

EDIT, im blind

rubadub · 02-02-2010 01:44PM

M5 wrote: »

Nope, you did?

Yes, as in my post

Carrier : DHL
Date of dispatch : 02/02/2010
Tracking number JD000226046506

Voodu Child · 02-02-2010 01:45PM

rubadub wrote: »

MINE SAYS ITS DISPATCHED!!!

Ya jammy b*stard !

I got in early too, ordered around 6pm. Got the refund request e-mail this morning. Twas worth a shot anyhow, good to hear at least some people got one :pac:

M5 · 02-02-2010 01:45PM

rubadub wrote: »

Yes, as in my post

fecker!

ordered mine 20 mins after you

SeanyMc22 · 02-02-2010 01:46PM

which is the best email address to respond to the refund mail? as I cant respond directly to the mail they sent me and ended up replying through faq
link in that email

M5 · 02-02-2010 01:48PM

SeanyMc22 wrote: »

which is the best email address to respond to the refund mail? as I cant respond directly to the mail they sent me and ended up replying through faq
link in that email

http://www.pixmania.ie/ie/uk/contacts.html

lostprophetsie · 02-02-2010 01:52PM

rubadub wrote: »

MINE SAYS ITS DISPATCHED!!!

Note it says out of stock but the 1 is below QTY DEL

Some numbers deleted off my number there.

I did get in early when the thread was posted.

Paid by mastercard. And yes I did order just the 1.

Ordered 10 mins before you but paid with paypal

Got the refund emails though.

M5 · 02-02-2010 01:53PM

lostprophetsie wrote: »

Ordered 10 mins before you but paid with paypal Got the refund emails though.

he/she may well be winding us up

lostprophetsie · 02-02-2010 02:00PM

M5 wrote: »

he/she may well be winding us up

Haha probably, aren't DHL tracking numbers one digit longer!

Tea_Bag · 02-02-2010 02:02PM

Dear Mr.Tea,

Thank you for ordering on Pixmania.com.

Following your request, your order CCL116474026 has now been cancelled.

Considering that your payment has already been confirmed, we are currently processing a refund for your order.

A confirmation e-mail will be sent to you within 72 hours.

We would like to apologise for this inconvenience and we hope you visit our website again soon.

Best Regards,

James Felix
Customer Service Director

Boll*x's

fair play to anyone who gets this, but i really hope the OP of the bargain alert gets one.

Molberts · 02-02-2010 02:09PM

this whole debacle is so funny :P

I ordered five with the intention of selling them on and passing all the money onto charity (I know an animal rescue with a massive vet bill right now)

Mine is currently at the "preparation" stage (the one after validation) but the products are showing as out of stock.

Not hopeful but will be a nice bonus for the charity if it goes through

MartMax · 02-02-2010 02:19PM

I placed the order on 1 Feb around 12.30 midnight and paid by Paypal.

Got an email regarding a refund request being processed this morning around 8.20. Now just received an email from Paypal that the monies has been refunded by Pixmania back to my Paypal account.

So, there's definitely no Blu Ray player... None.. Nada.. Nil..

rubadub · 02-02-2010 02:24PM

Voodu Child wrote: »

b*stard !

M5 wrote: »

fecker!

Thanks for the kind words!

M5 wrote: »

he/she may well be winding us up

I would think the same TBH, I thought somebody would have faked a screenshot by now. I still have my fingers crossed here.

lostprophetsie wrote: »

Haha probably, aren't DHL tracking numbers one digit longer!

Yep, a few digits more, I said I deleted a few.

I still have not got a dispatch confirmation email from pixmania. I ordered stuff before christmas and I think the dispatch email came a day after the listed date of dispatch on the site.

DoubleJoe7 · 02-02-2010 02:30PM

Decided to follow up on this for the laugh.

Rang Pixmania. Customer care guy explained that it was a pricing error and that under legislation Pixmania is unable to sell at a loss.

I said that

A) by taking my payment and validating pixmania enetered into a contract with me to provide the good.

and

that their correspondence suggested a request for a refund on my part which I did not authorise.

Pushed for a 'compromise' to which the rep said he would contact his superior about. That's more than likely the last I'll hear from them till my money is forced back on me but it's fun making pixmania squirm

iknorr · 02-02-2010 02:36PM

well done

Excellent, im glad people are following this up. Hopefully a few more will get the player or a decent compromise.

B00MSTICK · 02-02-2010 02:47PM

Got mine today! Just quote every consumer law and don't give in!

JimsAlterEgo · 02-02-2010 02:56PM

right you did!! post a screenshot of your pixmania a/c so!!

Rodg3 · 02-02-2010 03:01PM

Or a pic of the player itself :P

Skud · 02-02-2010 03:03PM

relax he could have gotten his refund email

dvpower · 02-02-2010 03:06PM

Just got the standard cancellation email.

pixmania wrote:

Following your request, your order CCLxxxxxxxx has now been cancelled.

I mailed them to say that I didn't request that the order be cancelled and that I don't want to cancel the order.

tbh, I feel a little bit dirty; it was an obvious data entry error on their part and I shouldn't really be trying to exploit it. On the other hand, they screwed up and are now following their screw up with a blatent lie.

SeanyMc22 · 02-02-2010 03:09PM

Just got the refund into my paypal a/c

http://www.youtube.com/watch?v=-gTKTwNME5w

Ejayb4 · 02-02-2010 03:11PM

i was onto them and they told me they can get out of it because irish law says you cant sell something cheaper than the manufacture. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

DoubleJoe7 · 02-02-2010 03:14PM

Ejayb4 wrote: »

i was onto them and they told me they can get out of it because irish law says you cant sell something cheaper than the manufacture. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Would love to know if that's true - aren't loss leaders now common amongst big stores?

To be honest I never and still dont expect to get the thing, but pixmania's unauthorised 'refunding' on our behalves is surely very dodgy?

M5 · 02-02-2010 03:17PM

Ejayb4 wrote: »

i was onto them and they told me they can get out of it because irish law says you cant sell something cheaper than the manufacture. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Rubbish, that was repealed about a year ago, french law introduced it recently tho, or so google tells me. If thats their excuse they can sell it to me at cost price + 1 cent! And thats not gona happen i'm sure

Ejayb4 · 02-02-2010 03:19PM

M5 wrote: »

Rubbish, that was repealed about a year ago,

they said irish law. recon there is anywhere we can find out?

lindtee · 02-02-2010 03:22PM

Got my refund to my paypal account:( Ah, sure it was fun while it lasted:pac: These mis-price threads are always great reading:cool:

dvpower · 02-02-2010 03:23PM

M5 wrote: »

Rubbish, that was repealed about a year ago, french law introduced it recently tho, or so google tells me. If thats their excuse they can sell it to me at cost price + 1 cent! And thats not gona happen i'm sure

I guess they could sell it to you at the original price and then adjust the transaction to make an ex gratia payment to you for the difference (for your troubles).

If they wanted to, they could. (But they don't want to, so they won't)

Pixmania.ie - price error, can they charge more?

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