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currys in north issue

  • 03-02-2010 9:40am
    #1
    mad m
    Registered Users, Registered Users 2 Posts: 9,005 ✭✭✭


    Had to bring back a tv for repair, it was an Lcd. They rang me the other day and said it can't be repaired and that I can have the value of the tv off something else in store.

    I checked the price of the lcd tv I had and it had rose by more than 40pounds...I seen on their T&C that they will either repair or replace if the item became faulty within 28days and not after I think.

    Surely im entitled to a replacement even within in the years warranty. I had 2months warranty left before I brought it back.


Comments

  • #2
    JimsAlterEgo
    Registered Users Posts: 1,917 ✭✭✭JimsAlterEgo


    they can't repair so either replacement or refund - you don't have to take credit


  • #3
    Ticktactoe
    Registered Users, Registered Users 2 Posts: 765 ✭✭✭Ticktactoe


    mad m wrote: »
    Had to bring back a tv for repair, it was an Lcd. They rang me the other day and said it can't be repaired and that I can have the value of the tv off something else in store.

    I checked the price of the lcd tv I had and it had rose by more than 40pounds...I seen on their T&C that they will either repair or replace if the item became faulty within 28days and not after I think.

    Surely im entitled to a replacement even within in the years warranty. I had 2months warranty left before I brought it back.

    I dont see the issue here? They are giving you store credit.... just get another TV?


  • #4
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    Under Irish law (not too sure about the UK, but I'd imagine it's similar), you are entitled to a replacement, repair or refund if the goods are defective.

    They tried to repair and because they can't, this leaves you with the option of a replacement (of equal value to the purchase price) or a refund of your purchase. You do not have to accept store credit in this case. The law allows for a refund of the amount paid.

    The fact that the price of the TV has risen by £40 in the meantime is irrelevant - it's all to do with the price you paid and which is recorded on your receipt.


  • #5
    IrishTonyO
    Registered Users, Registered Users 2 Posts: 2,321 ✭✭✭IrishTonyO


    Ticktactoe wrote: »
    I dont see the issue here? They are giving you store credit.... just get another TV?

    The issue is he should be offered a replacement. The credit he is offered now will not buy the lcd tv, he will have to add 40 pounds.


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