UPC connection dropping

RE*AC*TOR

D15 - lots of dropping connections past week or so.

Saadyst

Dropping connection several times a day every day since I got the damn thing. What a joke. 2-3 months and counting. I ring them constantly. No use.

Alwayson

Two weeks ago since I reported my UPC broadband not working properly.
Guy came next day and checked my modem, said it was an external problem and it would be fixed next day.
Another guy rang and said it would be fixed by yesterday.
Rang today to be told it had been fixed yesterday.
Another guy rings me today and says "I believe you have a problem with your broadband"
He knew nothing about any of the events that had happened during the previous 2 weeks.
They literally don't know their arse from their elbow. The service guys who roam around in vans seem to live in a completely different world to the tech support people you report your fault to.

PixelTrawler

I'm having that really annoying problem again where websites are loading perfectly fine and fast but any download of any file stops immediately after starting...

This happened a few months back and has been happening again for about 2 days.

Anyone else getting this, Galway

Its also affect some streaming video sites but not others.

Its almost like its being throttled...

NordicDiver

Solyad wrote: »

Anyone else getting this, Galway

Ya, for the last 4-5 months (Roscam)

PixelTrawler

Jez, thats pretty bad.

Left off the router for 2 mins there and now its back to normal... could be my old linksys, could be ntl.. who knows...

*Hank Scorpio*

Still having this problem in Raheny, Dublin 5. Ugh, cant stream anything reliably, play online etc.

NordicDiver

Rutine; start jdownloader, connection drops after a short time (my phone dies too, soo need to make sure missus is not on it before i plan to start a download)....unplugg power modem..reconnect power..connection reastablish... download and connection will not drop again before i restart jdownloader later the same day or any day

Given up calling upc,ntl, chorus or what they call themself now. No time to hang around for a technician that will arrive sometime between 08 and 17 either.

On the 3rd modem though, still the same since feb-march.

Ziycon

I'm getting drops roughly every 2 hours-ish.

aidanodr

Hi Guys,

i know this is about UPC and drops, However I am with EIRCOM and suffering the same thing in Carrigaline. Today is the worst - dropping constantly and back up. Huge packet loss. ( No its not my router or line )

Is UPC piggy backing on Eircom exchanges I wonder?

Apparently Eircom are upgrading their exchanges for this Next Gen B/Band - some say this may be affecting all users.

Cheers
Aidan

IrishTonyO

aidanodr wrote: »

Hi Guys,

i know this is about UPC and drops, However I am with EIRCOM and suffering the same thing in Carrigaline. Today is the worst - dropping constantly and back up. Huge packet loss. ( No its not my router or line )

Is UPC piggy backing on Eircom exchanges I wonder?

Apparently Eircom are upgrading their exchanges for this Next Gen B/Band - some say this may be affecting all users.

Cheers
Aidan

UPC is a cable network, has nothing to do with Eircom.

dub45

aidanodr wrote: »

Hi Guys,

i know this is about UPC and drops, However I am with EIRCOM and suffering the same thing in Carrigaline. Today is the worst - dropping constantly and back up. Huge packet loss. ( No its not my router or line )

Is UPC piggy backing on Eircom exchanges I wonder?

Apparently Eircom are upgrading their exchanges for this Next Gen B/Band - some say this may be affecting all users.

Cheers
Aidan

As stated above UPC and Eircom have no connection. You should check your line stats and particularly the SNR figure - if it is below 10 then that could be the cause. If you are using a wirless network then you should try and connect directly to the router to rule out wireless interfernece.

aidanodr

Hi Guys,

In my initial post I said: " No its not my router or line ". I know this, because I am in this business installing the net and the like. Alot of clients and others are having similar issues here in Carrigaline, Ringaskiddy and Ballincollig ( Co. Cork ).

Today is the worst for these dropouts so far. Just had a call from a client who has given up on net today and temporarily using Mobile Broadband for their business.

I asked about UPC ( I havent had much interface with UPC ) - maybe I should have been clearer. I know UPC has its own cable to the houses BUT somewhere back along are they connected via Eircom Exchanges. If so this maybe the source of the issue of UPC dropouts. I have people who have Vodafone and BT who are also experiencing these dropouts recently, just look at other threads here actually!

Cheers
Aidan

IrishTonyO

aidanodr wrote: »

Hi Guys,

In my initial post I said: " No its not my router or line ". I know this, because I am in this business installing the net and the like AND alot of my customers are having similar issues here in Carrigaline, Ringaskiddy and Ballincollig ( Co. Cork ).

Today is the worst for these dropouts so far. Just had a call from a customer who has given up on net today and temporarily using Mobile Broadband for their business.

I asked about UPC ( I havent had much interface with UPC ) - maybe I should have been clearer. I know UPC has its own cable to the houses BUT somewhere back along are they connected via Eircom Exchanges. If so this maybe the source of the issue of UPC dropouts. I have people who have Vodafone and BT who are also experiencing these dropouts recently, just look at other threads here actually!

Cheers
Aidan

UPC's network is Fibre and Docsis network and is totally separate from Eircom's network, they are not only different networks they are different types of networks.

aidanodr

IrishTonyO wrote: »

UPC's network is Fibre and Docsis network and is totally separate from Eircom's network, they are not only different networks they are different types of networks.

Hey IrishTony,

Thanks for that education, appreciate it.

Was just wondering did everything eventually resolve to an Eircom BAS (Broadband Access Server) like Churchfield in Cork, which services the whole of Cork? Who are UPC using?

Docsis network is a telecommunications standard as opposed to an actual service?

Aidan

IrishTonyO

aidanodr wrote: »

Hey IrishTony,

Thanks for that education, appreciate it.

Was just wondering did everything eventually resolve to an Eircom BAS (Broadband Access Server) like Churchfield in Cork, which services the whole of Cork? Who are UPC using?

Docsis network is a telecommunications standard as opposed to an actual service?

Aidan

UPC own their own network in the major cities.
DOCSIS stands for Data Over Cable Service Interface Specification as in the standard used for Cable services

aidanodr

Are they using their own BAS / routing systems? Just curious, not questioning you or anyone else ..

Aidan

IrishTonyO

aidanodr wrote: »

Are they using their own BAS / routing systems? Just curious, not questioning you or anyone else ..

Aidan

UPC's networks in the major cities are self contained, it's all theirs and nothing is shared. They do use the new national fibre network in some smaller areas

Solair

aidanodr wrote: »

... I know UPC has its own cable to the houses BUT somewhere back along are they connected via Eircom Exchanges. If so this maybe the source of the issue of UPC dropouts. I have people who have Vodafone and BT who are also experiencing these dropouts recently, just look at other threads here actually!

Cheers
Aidan

There's absolutely no connection WHATSOEVER between UPC's networks and eircom. UPC have their own fibre optic backbone network, their own local fibre distribution network and its own coaxial network for last mile connections to houses and as other posters have pointed out use a completely different technology to eircom.

UPC's network has its own international connections via fibre and ties into major hubs all over the world. It doesn't use eircom's networks for anything and certainly has absolutely nothing whatsoever to do with eircom's local exchanges or DSL infrastructure.

In some areas, UPC may use fibre capacity it purchases on MAN networks, which really makes no difference.

UPC's phone service is provided using a VoIP type technology carried over their networks. Again, it has nothing to do with eircom's networks, exchanges or anything else.


http://en.wikipedia.org/wiki/Hybrid_fibre-coaxial

The number of homes served by each optical node would be getting smaller and smaller as they roll out more fibre to the kerb i.e. an optical node might just serve 1 street or 1 housing estate.

There is a separate serious on-going issue with severe congestion on eircom's DSL network in parts of suburban Cork at the moment which I suspect is due to lack of sufficient backhaul capacity on eircom's network. This should be addressed by the NGN "next generation broadband" upgrade. A lot of users are complaining of low speeds / no connectivity during peak hours i.e. after 5pm and at weekends.

If you're having problems on UPC broadband it is more likely due to interference or a weak signal. Have you any TVs or other devices connected to your cable line e.g. for watching RTE television or any extra cable sockets that you installed yourself?

If so, disconnect these and see if your line is more stable.

Otherwise, report the fault to UPC and ask them to send an engineer around to check the signal strength and quality.

Yedya^

This is Bull****,i was told id be back up and running on week 32 on my old 20Mb connection yet im still stuck down here @ 2mb.Im still being charged for 20mb!

shanemort

NordicDiver wrote: »

Rutine; start jdownloader, connection drops after a short time (my phone dies too, soo need to make sure missus is not on it before i plan to start a download)....unplugg power modem..reconnect power..connection reastablish... download and connection will not drop again before i restart jdownloader later the same day or any day

Given up calling upc,ntl, chorus or what they call themself now. No time to hang around for a technician that will arrive sometime between 08 and 17 either.

On the 3rd modem though, still the same since feb-march.

Do a factory reset on your modem it will kick off the latest FW- Whats happening is the UPC modem is switching channels as you kick off a Download and its causeing it to lose connection. the New FW will fix this.....

Trust me since i did it a few weeks ago i've no issues.

Super line!!! 30mb in dundrum and no issues since that one

NordicDiver

Did the reset and nothing changed

cherryghost

I was getting LAN cable drops when a wireless device was connecting. Bought a linksys router to sort out the traffic instead. Sorted

RAIN

Ballinteer seems to be haunted by this constant disconnect issue. I know of 3 homes specifically having this issue. Whats worse is if it happens while playing online you have to reboot the whole console to get it to work because for some reason my PS3 Xbox and iPhone forget the wep everytime it happens. Its at the point where I have to have my code in my iPhone notes so I can paste it in ever time it happens. (twice and hour if I'm lucky) only with them about a month and this started happening last week.

Does the security code change if you reset to factory settings? Do I have to do anything else beside hit factory rest and let it do its thing?

rh5555

Anyone having slowdown in Galway. Used to have the full 15Mbit (14.69 or so) for months. Last 2 days its down to 7Mbit on the 15mbit line. Also ping to Dublin used to be around 30ms or lower now its over 100ms.

Anyone having similar issues last 2 days or so?

Yedya^

shanemort wrote: »

Do a factory reset on your modem it will kick off the latest FW- Whats happening is the UPC modem is switching channels as you kick off a Download and its causeing it to lose connection. the New FW will fix this.....

Trust me since i did it a few weeks ago i've no issues.

Super line!!! 30mb in dundrum and no issues since that one

Does it download automaticly?

Yedya^

rh5555 wrote: »

Anyone having slowdown in Galway. Used to have the full 15Mbit (14.69 or so) for months. Last 2 days its down to 7Mbit on the 15mbit line. Also ping to Dublin used to be around 30ms or lower now its over 100ms.

Anyone having similar issues last 2 days or so?

Ive been having the same problem for a month now,appearently it should be fixed by week 34 which is in 2 weeks :eek:

Saadyst

Dropping again every so often. Very unhelpful and slightly rude CS agent (didn't even want to hear what I had to say) basically told me I was crap out of luck as the connection came back up during my call. Didn't care what the logs said, or that it's been happening since I got it.

Useless.

heavydawson

Connection was dropping intermittently over last two weeks, gone completely yesterday, and when it came back today our download speed had gone from 10->15 MB. So I'm putting the issues down to network build-out for high speeds. Pity UPC didn't let people know when they'd be affected though.
I'm in Dublin 6W

youcancallmeal

I got a text message from UPC yesterday telling me I've been upgraded from 10 to 15mb and to restart my modem. Did that and checked the speed. On 15mb now and haven't had any dropped connection yet so fingers crossed! I'm in Dublin 16

bertranddory

I have a similar issue. UPC is not helping here. I am in Belmayne, and they are selling this as the best solution for broadband. I am doing a speed check (I got a 15 MB connection), and it is between 3MB and 10 MB :-((( 10 MB being the faster. I have also nearly 30 ms (the least is 27ms) ping speed.
I am really not happy with this, as there are times where the connection drops or really sloooooooooooooooooows down to a stop. Skype calls are a nightmare, as they keep on dropping. I know it is on my side, as people are saying this never happens to them.
the only solution they offer is a technician to come (between 9:30 and 1:30) which is very inconvenient, and they come when? when nobody is using the Internet, as people are working! I had Magnet before (and their TV service is crap, this is why I switched, and not to talk about the phone), but now I am regretting my decision, as with a 5MB line, I had faster, better and more stable connection. I am recommending people not to switch, if they rely on Telephone and Broadband. Even the phone is bad, as I often have this very unsexy voice saying "Sorry, but we could not connect your call". Anyway, I am really angry with them, as they offer no solution, lie to people, and treat them as there are nobody (and not to talk about the system before you talk to somebody, with their misleading ads).

Please help if you are from my area to either put pressure on UPC to improve and deliver to what they sell or to get them to compensate us. I am running a Home Business, and 15 MB should be great, if when you are talking to clients for 30 minutes on skype, you did not have to redial 8 times (just happened to me now!)

Please note everything they are saying to you too, as they log what they want in their system!

bertranddory

No I have done this, I will try this later. I have a Mac with a firewall, so it should be OK. Thanks for the tip.
Still, i have been checking my connection, and it is max to 10MB, and lower sometimes, meaning that they are charging me for a service they are not offering.
Thanks again, I will try this.

Oat23

Absolute muck tonight, that's a 10 minute graph above, the red is packet loss.
Haven't hat problems with UPC for a while till tonight.

Lenny

I am at my end with UPC I think.
I got it installed on 10/07, and the line is perfect during the day
but during the evenings, the connectioned just goes offline & terrible packet loss
Like my speedtest would show me getting full 15meg down, but my upload would be like 0.01mb which is causing me terrible problems.
had 2 engineer visits, first lad said whoever set it up had the cables the wrong way around(I knew this wasn't the problem) tested and said it was grand.
the 2nd visit the lad came out & tested the speeds and said he couldn't see any problems, why would there be any problerms its 10am on a sat morning.
the tech guys were helpful, I rang them a few times and they said there is deffo a problem on the line, they could not ping/ get any response from the modem, even though it was online. they also said my power level was extreemly low, this is causing the problems, like its the upload speed that is causing all the problems for me, its out of sync, but the guys on the road just come out an say they can't find any problems. the problem needs to be active when they call out.. so are they going to plan to do evening calls?! I'm peed off now, like this since 6:30, browsing is painful


*edit been trying to do a speedtest on upc.ie/nl & speedtest.net and I just get an error when it tries to do the upload speedtest

Lenny

Can anyone confirm that this connection is setup right too please..


**edit no suprise now, connection is perfect.. only 5 hours late, everyone must of went to bed, and this is the problem why my connection is so weak is because more people are going online & my connection isn't strong enough..

vibe666

Oatesy23 wrote: »

Absolute muck tonight, that's a 10 minute graph above, the red is packet loss.
Haven't hat problems with UPC for a while till tonight.

is that multiping?

its a great tool.

anyway, assuming it is, what are you pinging to?

i assume you're on a wired connection and that your modem is actually getting disconnected from the net, not just your pc getting disconnected from your modem?

assuming it's the former, you might want to add a few hosts to multiping to see where it's falling over.

you'll want to add a ping for another device on your LAN firstly, assuming you have something else internally that you can ping.
then your own external IP address which you can get either from your router or by going here: http://www.whatsmyip.org/
your gateway address (your IP address minus the last no., but with 1 on the end so x.x.x.1)
then something active on the UPC network like their DNS servers, so 89.101.160.4 and 89.101.160.5
and lastly, a couple of external addresses like www.rte.ie and www.google.com or similar.

what we're doing is looking for the point that your connection is dropping. whether it's the modem disconnecting you from your LAN, or disconnecting itself from the net or somewhere in between.

once you know the source of the problem we can work on the solution.

if its something on your side the chances are pretty good that someone here can get you working properly and if you can prove its something on the UPC side, chances are that they can and once you can show them that it's definitely something happening outside of your house, they are usually pretty good at sorting things out.

*Hank Scorpio*

Are people still experiencing this?

UPC techy came out y/day and said my constant disconnecting was due to the recent firmware update. The encryption for the cisco router was reverting back to the factory setting or sumit which was causing the disconnects.

He 'fixed' it and set up a new password for my ssid but after a few hours it started disconnecting again. Started once I began playing my ps3 interestingly enough.

bugler

Having had no trouble at with their 10MB package for a year I was recently moved onto the 15MB as a free upgrade. The last few days Xbox live has been laggy, to the point of unplayability. My D/L, U/L and ping stats are fine when tested from the laptop, but on Xbox live my connection rates as 1 or 2 bars out of 4.

I'm not noticing anything untoward when browsing or downloading...so it seems to be an issue with the Xbox specifically...any ideas? I'm using a Wireless Router..it isn;t really convenient to hook it up direct.

bmcdunphy

To anyone experiencing wireless drops between the modem and laptop/PC, i.e. signal on the modem is fine, I had this problem for a week. Changed wifi channels numerous time, made no difference. Eventually tech support told me change encryption in the modem settings. Can post precise details if anyone is interested, but it did the trick for whatever reason. Wireless is solid as a rock now and getting a constant 15MBs which is what I’m paying for.

slave1

please post, my cisco reverted back to factory settings on its own last week and wireless has been poor since....thanks

bmcdunphy

slave1 wrote: »

please post, my cisco reverted back to factory settings on its own last week and wireless has been poor since....thanks

slave 1 - Try these settings:

Ping in to the modem, 192.168.1.1. Go to the Setup tab. Scroll down to the Wireless link and click on Security. My setup looks like so:

Primary Network: Enabled
WPA: Disabled
WPA-PSK: Disabled
WPA2: Disabled
WPA2-PSK: Disabled
Next 7 fields should be greyed out.
WEP Encryption: WEP (64-bit)
Shared key authentication: Optional
802.1x Authentication: Disabled
Network Key 1: Enter whatever numeric key you want. Leave Network Key 2 - 4 alone.
Current Network Key: 1

That's all I think I changed to get back up and running. Good luck.

holdemfoldem

Hey,

Anyone notice over the last few days that their BB has gotten real slow? I'm hooked up through ethernet so not a wireless issue.. it seems to be something to do with my upload speed and ping.. both scoring very badly. both tests were at an A level a few days ago.




Any help / Ideas?

Cheers

Unregistered.

holdemfoldem wrote: »

Hey,

Anyone notice over the last few days that their BB has gotten real slow? I'm hooked up through ethernet so not a wireless issue.. it seems to be something to do with my upload speed and ping.. both scoring very badly. both tests were at an A level a few days ago.




Any help / Ideas?

Cheers

Take a screenshot of the modem (not router if you have one separate) homepage.

holdemfoldem

its one of those cisco 2 in 1's, i have disabled the firewall etc as per other threads but this is a new problem..

my download speeds are fine but web pages take ages to load and streaming seems to be affected as well

Cheers

Lenny

holdemfoldem wrote: »

its one of those cisco 2 in 1's, i have disabled the firewall etc as per other threads but this is a new problem..

my download speeds are fine but web pages take ages to load and streaming seems to be affected as well

Cheers

Holldem, this is the EXZACT problems I have been having since I got upc installed nearly 3 months ago, the upload is just so poor, it causes webpages not to load, ages to load and xbox can't connect. yet the download is grand 10-15meg,
I've just been on the phone to them again tonight. the tech team can deffo seem a problem(they say its a weak line) but yet when the techs come out (during the day) the connection is perfect.
this only seems to happen between 7pm -12. when you do speed tests on the upc website & speedtest, when it gets to the upload part does it usually give an error? what area you in?

holdemfoldem

hey,

no i dont normally get an error but i will get considerably less upload than i should.. like mine should normally be 1.5m up and i get 0.2m.. i just did upc's speedtest there for the first time and it gave the same results..

I might keep a log of both their speedtest results and speedtest.net's for a few days and send it in next time i call.. they never see anything wrong when i do call

Lenny

Yea, when i do it on the upc.ie & upc.nl & speedtest, I get an error because the upload is so low, when I do the speedtest on my iphone which would use the wireless it would get about 0.01 or maybe 0.08, which is appalling.
its just a shame that the upc.ie don't have a facility to save the tests..

like I mean the connection is gone back near perfect just before 11pm tonight.. problems started about about 8pm

watty

Alt Prt Scrn
then in an email Ctrl V

FloatingVoter

On speedtest.net, there is a "Your Results" summary button at the top of the page. This will show any technicians when and by how much the speed drops.

vibe666

you can also download all the results as a CSV file to your PC, although the one time i sent it to UPC support to show them the crappy speeds i had at the time, they emailed me back to say they didn't have the facility to read CSV files! :eek: