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Thinking of getting magnet broadband - anyone any experience?

  • 14-02-2010 12:10pm
    #1
    20goto10
    Registered Users Posts: 1,210 ✭✭✭


    Hi guys,

    Anyone any experience with magnet broadband? Slightly pricer than eircon/resellers but they advertise 24mb uncontended and price is adjusted according to the speed your line can handle. Sounds too good to be true...probably is :)


Comments

  • #2
    20goto10
    Registered Users Posts: 1,210 ✭✭✭20goto10


    Sorry didn't spot this originally:
    http://www.boards.ie/vbulletin/showthread.php?t=2055026088

    Not good reading!


  • #3
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    20goto10 wrote: »
    Sorry didn't spot this originally:
    http://www.boards.ie/vbulletin/showthread.php?t=2055026088

    Not good reading!

    If others are reading this i'm sure the majority of our customers would disagree. We have one of the better reps on boards.


  • #4
    jayflame
    Registered Users Posts: 176 ✭✭jayflame


    20goto10 wrote: »
    Hi guys,

    Anyone any experience with magnet broadband? Slightly pricer than eircon/resellers but they advertise 24mb uncontended and price is adjusted according to the speed your line can handle. Sounds too good to be true...probably is :)

    Hi,

    I work for an one of the major ISP's in Ireland but get my service from Magnet FTTH.
    I cannot get any other provider due to my location, so I have to tolerate the service I currently receive - 24Mb/s, Fibre To The Home service which is "uncontended". The download allowances are "unlimited" though there is a "Fair Use Policy" which I have yet to be affected by.

    If you can get the FTTH service in your area, as pricey as it may seem, it is by far, the best service in Ireland - quote!

    IPTV service from Magnet is good though the Top Box menu is slow. Maybe that's just mine - replacement is required (Rory, can you help with this? PM me and I'll give you my details)

    As for Magnet's DSL service, I cannot comment.

    Any DSL service will be over the Eircom telephone network, so be aware.

    Only Magnet's FTTH, NTL's cable network or Imagine's WiMax network is able to avoid Eircom's network.

    Good luck in your search.


  • #5
    20goto10
    Registered Users Posts: 1,210 ✭✭✭20goto10


    Magnet (Rory) wrote: »
    If others are reading this i'm sure the majority of our customers would disagree. We have one of the better reps on boards.
    Hi Rory,

    I guess people will only post complaints and are less likely to post if everything is working fine. Its the customer service, or lack of, that has me worried. If you can give me a guarantee that I will be setup without any major hitches then I would be interested in your service. I mailed your sales team 3 days ago with some questions but have not heard back (after 3 days). Again, not a good sign.

    If you can give me a money back guarantee for say a 2 month period then I would be happy to talk to you. Please PM me if this is an option.


  • #6
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    20goto10 wrote: »
    Hi Rory,

    I guess people will only post complaints and are less likely to post if everything is working fine. Its the customer service, or lack of, that has me worried. If you can give me a guarantee that I will be setup without any major hitches then I would be interested in your service. I mailed your sales team 3 days ago with some questions but have not heard back (after 3 days). Again, not a good sign.

    If you can give me a money back guarantee for say a 2 month period then I would be happy to talk to you. Please PM me if this is an option.

    No ISP can guarantee a problemless service (barring a few unethical sales reps). Can you PM me your details and I will talk you through what options are available.


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  • #7
    helios12
    Registered Users, Registered Users 2 Posts: 261 ✭✭helios12


    We have had issues with our Magnet connection for two months now, my housemate has been told 3/4 times he would get a call back..nothing.


  • #8
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    helios12 wrote: »
    We have had issues with our Magnet connection for two months now, my housemate has been told 3/4 times he would get a call back..nothing.

    Can you PM me your details and I'll look into it.


  • #9
    Fat_Fingers
    Registered Users, Registered Users 2 Posts: 1,237 ✭✭✭Fat_Fingers


    Considering megathread about UPC i have to say fair play to Magnet for having someone come on board and comment or help.


  • #10
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    Fat_Fingers wrote: »
    Considering megathread about UPC i have to say fair play to Magnet for having someone come on board and comment or help.

    Thanks for the vote of confidence, little boosts really make a big difference.


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